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Displaying Positions 13 of 13:

Title of the Position:

Human Resources Officer

Equity Requirement:

AA/EE

Location:

Johannesburg

Salary:

Market Related

Core Purpose Of The Job:

To provide a comprehensive Human Resources service on all core HR functions and processes enabling Line management to achieve business imperatives.

Minimum Requirements:

Human Resources degree or diploma. 3 years’ experience in a HR generalist / officer role. Computer Literacy and proficient in MS Office. Customer service orientation. Ability to work independently and as part of a multidisciplinary team.

Key Responsibilities:

Industrial Relations:

  • Attend and hold disciplinary enquiries and grievance procedures.
  • Keep minutes of disciplinary enquiries.
  • Provide expert advice on the interpretation of all South African labour legislation to line management.
  • Advise line on appropriate Industrial Relations avenues.
  • Assist in the formulation of the charges.
  • Assist with the counselling sessions and keep record thereof.

Training and Development:

  • Identify and advise employee training needs in collaboration with the HR Manager and GM: HR.

Performance Management:

  • Keep record of all the performance appraisals received.
  • Assist with the queries related to the performance appraisals.
  • Conduct trend analysis with Performance Appraisals.

Human Resources Administration:

  • Conduct the leave audits for the syndicates.
  • Communicate all employee changes to payroll timeously.
  • Ensure effective benefits administration.
  • Assist all the employees to complete the appropriate forms for the personnel files.
  • Ensure that all personnel files are up to date.
  • Ensure that all employees have up to date contracts and Job Profiles.
Recruitment and Selection:
  • Assist with general recruitment as and when required.

General:

  • Write job profiles for individual jobs in the organisation.
  • Provide accurate and timely reports to HR management and line management.
  • Conduct exit interviews.
  • Analyse and interpret trends within the organization and submit reports thereof.
  • Present and facilitate the company induction.

Title of the Position:

Manager - Customer Development, Retention & Loyalty

Equity Requirement:

AA/EE

Location:

West Rand

Salary:

Market Related

Core purpose of the Job:

To support the implementation and continuous improvement of the Business segments Customer Development & Retention strategies, policies and objectives across these segments in line with sales and segment managers’ guidelines and SAC/SRC and handset portfolio policies and guidelines with the overall aim of reducing churn and increasing the lifetime value of the customers within these segment.

Minimum Requirements:

Matric plus Bachelor’s Degree e.g. B Comm. or Business qualification or equivalent. At least 3 to 5 years of experience in retail and service operations in the mobile technology and/or in retail-intensive B2C industries, preferably with a significant service and technology dimension (e.g., financial services, consumer electronics). Some leadership experience in a similar position, in fast-moving technology intensive industries. Background in marketing and customer service. Call Centre / Online marketing experience.

Knowledge:

  • Knowledge of cellular telecommunications best practices.
  • Knowledge of local markets, including market trends.
  • Knowledge of customer trends.
  • Sales and service environment.
  • The Company products and services.
  • Market research.
  • Business acumen.
  • Broad knowledge of the industry.
  • Understanding the regulated environment.
  • An understanding of The Company business.

Key Responsibilities:

Operational Planning and Management:

  • Align operational targets to business strategy and the relevant segment manager’s guidelines.
  • Assist Senior Manager in designing proactive and reactive Company SA retention and development policies.
  • Develop retention & development objectives and strategies across the relevant segments as indicated by Segment Managers guidelines.
  • Assist Senior Manager in developing tools and models to evaluate customer propensity to churn and assist segment managers to develop appropriate retention strategies targeted to the relevant segments and groups.
  • Implement and coordinate retention campaigns. Ensure alignment of offers and campaigns with SAC / SRC and handset portfolio policies and guidelines.
  • Consider the long term (1-2 years) implications of actions from a broader perspective.
  • Consider the impact of solutions on other areas of the business, as well as the interdependency of units.
  • Drive best practice, continuous improvement and innovation at process and procedure level through the entire customer lifecycle.
  • Consider local conditions, as well as competitor activity.
  • Construct, implement and fine-tune methods, processes and systems to enhance effectiveness and meet organisational goals.
  • Fine tune systems in line with changing work practices, providing the context for those producing goods and services.
  • Put contingency plans in place.
  • Identify and exploit new opportunities to grow the business further.
  • Manage resources (people, finances and products), taking local conditions into consideration.
  • Identify innovative ways to use minimum resources to achieve maximum outputs.

Budget Management:

  • Monitor costs and determine initiatives to optimize resources.
  • Ensure cost effectiveness by maximising cost/benefit ratios.
  • Identify areas where money is lost and seek ways to reduce expenditure.
  • Identify opportunities to generate additional revenue Input into base annual budgets on the identification of trends and patterns within the current operations and extrapolate these over the next planning cycle, taking any known changes in new products or services into consideration.
  • Report on results, including compiling periodic activity, budget compliance and feedback reports.

Customer Satisfaction:

  • Align the customer development and retention strategy and objectives to changing market segments.
  • Understand the relevant customer needs and develop and fine-tune systems / processes accordingly.
  • Ensure the relevant customer needs and requirements are satisfied through appropriate systems / processes / procedures.
  • Put contingency plans in place to prevent delays and enhance the customer experience.
  • Adopt a proactive approach to prevent problems from arising in the future.
  • Initiate change to continually improve all aspects of service delivery.
  • Drive continuous improvement as an important element of service delivery.
  • Identify trends / patterns pertaining to customer requests and needs to continually improve all aspects of service delivery.

Supervisory / Leadership / Managerial Complexity:

  • Deploy and redeploy resources to get the work done.
  • Build and enforce a customer centric approach.
  • Encourage collaborative teamwork.
  • Communicate actively and effectively resolving any potential conflicts that may arise.
  • Understand the need to train and develop staff to be able to use resources optimally and enhance performance.
  • Build and ensure a customer centric approach.
  • Construct, implement/fine-tune methods, processes/systems to enhance effectiveness/meet organisational goals.
  • Coaching and guidance of subordinates.
  • Build professionalism, loyalty and commitment to the organization.
  • Communicate actively and effectively resolving any potential conflicts that may arise.
  • Display insight into leadership style and how it impacts on performance positively and negatively.
  • Have the self insight and flexibility to adapt to different situations.
  • Manage boundaries that separate units in order to optimise workflow.
  • Living The Company Brand – changing and influence employees’ behaviour.

Creativities (improvement / innovation inherent):

  • Apply market research in an optimal way to add as much value as possible to other areas of the business.
  • Proactive research and speedy communication of results and recommendations to the relevant areas to build a competitive advantage.
  • Recommend innovative solutions to enhance The Company SA performance.
  • Deploying and redeploying resources in the most effective way.
  • Make continuous improvements at system, process and procedure level.
  • Explore innovative ways to enhance the retention of these customers.
  • Define and exploit opportunities for designing relevant promotions and campaigns for retention.
  • Negotiation of best deals.
  • Establish sound relationships with other business areas.
  • Identify innovative ways to use minimum resources to achieve maximum outputs.
  • Identify and exploit new opportunities to grow the business further.
  • Encourage continuous service improvement.
  • Proactively seek information on business.

Title of the Position:

Temp Executive Secretary – (5 Month Contract)

Equity Requirement:

AA/EE

Location:

Johannesburg

Salary:

Market Related

Core Purpose of Job:

Ensuring effective operational functioning for the office(s) of the GM’s and OD EXCO Member(s). This position can manage more than one GM or OD EXCO Member’s office by administering all submissions, correspondence received, required responses, managing and maintaining all administrative processes. Ensuring a high level of confidentiality and discretion.

Minimum Requirements:

National Higher Diploma. Executive Secretarial Diploma for the specific discipline (e.g. Human Resources) – 28 Months. 5 - 8 years applicable experience. The years’ experience is needed to provide a proper career path (Secretary / Senior Secretary / Executive Secretary). 3 months on-the-job familiarisation (knowledge of all Business Units; relevant Committees, Boards, Local Government Bodies etc.)

Knowledge:

  • Detailed knowledge of policies, procedures, principles, standards & processes (Governance, Delegation of Authority, Procurement, Compliance etc.)
  • Extensive knowledge in MS Office and Windows in particular.
  • SAP R3 knowledge.
  • Ability to work under pressure and meet deadlines.
  • Ability to work with tact and discretion.
  • Archiving and filing systems.
  • Attention to detail.
  • Excellent planning and organizing skills.
  • Exceptional communication skills (written and oral).
  • Excellent time management.

Key Responsibilities:

  • Manage the effective administration for the office of the GM or OD Exco member through the following (not all inclusive):
  • Maintaining of an efficient document management, control and tracking system,
  • Proactive diary management,
  • Meeting scheduling, venues / VC arrangements,
  • Coordination of traveling and subsistence arrangements (including financial arrangements regarding international travelling which also includes account reconciliation and exchange rate control).
  • Responsible to manage Cost / expense control according to budgets, investigate deviances and provide necessary feedback to GM’s and OD EXCO Members (including proactive corrective measures if/when required).
  • Responsible for Departmental Budgetary composition, arrangements regarding meeting with Boards / board sub-committees, external companies, relevant stakeholders to GM’s etc.
  • Ensure successful inter-departmental relationships.
  • Prepare presentation packs (as and when necessary).
  • Suggests policy changes in order to streamline department operations
  • Completes the General Managers / OD EXCO member’s reports which requires input from all departments and is presented to Exco.
  • Provides transcription and dictation of OD EXCO meeting minutes.
  • Gather, collate, analyse / evaluate and summarise information into an acceptable format for usage by strategic Managers.
  • Conduct research on subject matters relevant to the portfolio, eg. introducing new concepts, technology and best practices for office management providing credible information regarding competitors, market trends, product analyses, etc
  • Management of the GM’ s or OD EXCO Members schedules
  • Manage and / or refer queries in the absence of GM’s or OD EXCO Members.
  • As an expert regarding office management systems, processes, procedures and control measures, the jobholder also assist lower level of secretarial positions in the implementation of office best practices.

Title of the Position:

Senior Manager – Enterprise Infrastructure Solutions

Equity Requirement:

AA/EE

Location:

West Rand

Salary:

Market Related

Core purpose of the Job:

To build an integrated capability to develop, sell, evolve and effectively deliver high quality ICT services (Data Centre Solutions, Connectivity) to the enterprise market, centred on financial performance and client experience.

Minimum Requirements:

Matric plus Business/Science degree with commercial higher level qualification an advantage. Senior Management experience incorporating:

  • 6 to 8 years relevant industry experience.
  • Leadership experience.
  • Financial experience – product opex and capex.

Knowledge:

  • Knowledge of ICT -based practices.
  • Knowledge of local markets including market trends.
  • Sales and service environment.
  • M2M products and services.
  • Market research.
  • Business acumen.
  • Broad knowledge of the industry.
  • Understanding the regulated environment.
  • New product development and management.
  • Telecoms industry knowledge.
  • Telecoms products and related services.
  • Pricing knowledge of retail and wholesale telecoms industry.

Key Responsibilities:

Strategic Input:

  • Develop product strategy, portfolio and roadmap for ICT products.
  • Market Sell, Serve, Enable & Govern interaction to ensure expertise in product acceptance, competitiveness, and gaps.
  • To develop and manage products for mobile and ISP markets, including customisation and special solutions.
  • Understand the market segments, and the unique requirements. Develop their specific requirements, work closely with technology and IS Dept. in order to get product shelf ready to be sold by direct sales and indirect sales.
  • Vendor and Partner Relationship management many clients requirements will dictate customisation or special solution combinations, of product offerings, rather than actual development. It will be necessary to understand the product complexity in the most cost-effective way to achieve this.
  • Define Go-to-market strategy focusing on innovation and revenue streams, working hand in hand with product managers of group ICT PMs.
  • Coordinate with the different areas of The Company for the procurement, implementation and monitoring services, especially with technical areas.
  • Identify strategic partners for delivery of new products and services that can be implemented in the Opco.
  • Define the partner and vendor ecosystem for ICT solutions.
  • Input into reviewing organisational activities and assist in recommending corrective actions if necessary.
  • Ensure that Segment Managers contribute segment specific input to the Product & Services roadmap to ensure the segments needs are represented and competitive threats within the segment are also addressed, both in content and schedule.
  • Assist with implementation of brand development strategy.
  • Assess, analyse and report on competitive activity and strategy.
  • Lead organisational thinking on marketing and consumer market development.
  • Lead organisational investment decisions for sustainable growth in the Enterprises Segment.
  • Consider local conditions, as well as competitor activity to create competitive advantage.
  • Consider the long term (1-2 years) implications of actions on the viability of the business from a broader perspective.
  • Define alongside segment or verticals, define and assess industry needs and trends, market demand and user requests and requirements to produce converged solutions that meet Enterprise customer experience as per YelloPrint or customer journeys.
  • Provide leadership to the product team in the definition and analysis of user business requirements, and ensure the development high-quality product prototypes and documentation that fully illustrate solutions planned for development.

Operational Planning and Management:

  • To manage value propositions, offers, tariffs and products including, SaaS, Access Hosting & Infrastructure, CaaS, M2M /WDP, WASP, Carrier, SME, Enterprise Mobile Data, Enterprise Mobile Voice, Pricing & Tariff (Retail & Wholesale) Mgt, Enterprise Apps, SLA Design (70/20/10- Mobile/Fixed/ICT), ICT New/New Territories & Product classes amongst others.
  • Manage complete product lifecycle for ICT products from feasibility assessment and new product development to subsequent product evolution and enhancement.
  • Effectively manage the overall product portfolio of The Company: from a pricing, rationalisation and development perspective.
  • Accountable the profitability of products and solutions, including withdrawal of obsolete products.
  • Identify new product opportunities and match to market opportunities Ensure market acceptance of planned products and feature enhancements through product overviews with internal and user communities.
  • Produce documentation of service: marketing manuals, annexes to contracts (Service Description, Manual of Operations, Pricing, Terms of Service), training documentation and business presentations.
  • Monitor regulatory requirements and its impact on day-to-day product management.
  • Maintain portfolios based on technology.
  • Contributes ideas and concepts through the “innovation Teams” but is responsible for the actual development.
  • Manages the Product Design, Product Development and Product Management phases within for the Corporate:
  • Product Design phase – concept document, value proposition, business justification and prioritised development plan.
  • Product Development phase - Project plan, marketable product developed.
  • Product Management phase – Successful launch, Business case attachment, Performance tracking of the product.
  • Interact with the segments from a marketing perspective and understand marketing requirements. In order to do this it will be necessary to maintain relationships with technology and IS Department.
  • End to end product development and solutions, including testing of products and solutions, making product shelf ready for Indirect Channel and direct channel sales.
  • Customisation of products and special solutions as required for Direct Channel and Indirect Channel clients.
  • Ensure appropriate and competitive pricing.
  • Manage the relationships between all parties to ensure speed to market. Identify improvements in the process of delivery and introduce change to facilitate the time from identification to implementation.
  • Constitutes and facilitates cross-functional teams.

Customer Satisfaction:

  • Build and maintain solid relationships with all stakeholders.
  • Adopt a proactive approach to prevent problems from arising in the future.
  • Align service delivery to changing needs and ensure effective customer and stakeholder management.
  • Drive continuous improvement as an important element of service delivery.
  • Ensure customer needs and requirements are satisfied through appropriate systems / processes / procedures being in place and ensuring that they deliver on customer specific strategies.
  • Identify trends / patterns pertaining to customer requests and needs and filter this information through to the business to continually improve all aspects of service delivery.
  • Initiate change to continually improve all aspects of service delivery.
  • Manage, monitor and control customer-related system efficiencies, and the measurement thereof.
  • Oversee the establishment of SLA’s with customers, and manage the output. Report on delivery and sustainability.
  • Ensure client satisfaction through the customisation of products and special solutions, including partnering with other vendor's in order to supply the appropriate solution.
  • Maintaining excellent relationships with external vendors and partners.

Reporting:

  • Report on results for the area to the business and to key stakeholders, including the product and services performance the measurement thereof and the impact of poor service on revenues and customer churn.
  • Report periodically on activities, budget compliance and other aspects of the business as appropriate.

Budget Management:

  • Forecast, plan, develop and review operational budgets for the department, ensuring that it provides The Company with return on investment, and seek approval thereof.
  • Manage the achievement of revenue targets from all portfolios within the cluster.
  • Manage, communicate, co-ordinate and consolidate budgets and monitor actual spend against agreed parameters.
  • Base annual budgets on the identification of trends and patterns within the current operations and extrapolate these over the next planning cycle, taking any known changes in new products or services into consideration.
  • Identify areas where money is lost and seek ways to reduce expenditure.
  • Identify opportunities to generate additional revenue.
  • Monitor costs and determine initiatives to optimize resources.
  • Ensure cost effectiveness by maximising cost/benefit ratios.

Governance:

  • Give input and comply at all times with The Company Business, The Company SA, and The Company Group policies and procedures.
  • To ensure that all strategies and activities do not fall foul of regulatory, competition law and corporate governance requirements in operating jurisdictions.
  • To ensure that products, services, and infrastructure meet quality and regulatory standards at all times.
  • To ensure that all necessary regulatory reporting / compliance requirements are in place at all times.

Title of the Position:

Manager – Mobile Solutions

Equity Requirement:

AA/EE

Location:

West Rand

Salary:

Market Related

Core purpose of the Job:

To ensure that The Company is a leader in the telecommunications market by having a well-managed mobile product portfolio which meets the demands of The Company’s target market. This is achieved through effectively managing products and services through the product lifecycle and supporting Sales. The position carries the commercial responsibility for The Company’s existing and new mobile product portfolio and ensuring that each product performs against the business plan. The scope of the portfolio includes mobile voice, data messaging and machine-to-machine solutions.

Minimum Requirements:

Matric plus Business/Science degree. Minimum 7 years ICT industry experience. 5 years product management leadership within the corporate market. 3 years commercial experience. 3 years technology sales experience and pre-sales support. 3 years team management experience and high level presentation experience. Telecommunications industry experience will be highly advantageous.

Knowledge:

  • In depth knowledge of the telecoms market within South Africa, of the range of corporate business partners.
  • Understanding of technology and services.
  • Knowledge of telecoms technologies (focus on IP).
  • Operational management experience; internal policies and procedures; project management methodology.
  • Business planning and business processes and policies; and comprehensive understanding of ICT trends and technologies.
  • Must have excellent negotiation skills, management skills, presentation and communication skills.
  • Ability to work in high pace rapidly changing environment, business planning skills, document writing, and training skills.

Key Responsibilities:

Product Management:

  • Manage each Product through its Lifecycle, by:
  • Managing the achievement of the revenue targets of the products.
  • On-going measuring of products against the business plan.
  • Migration of customer from “old” product to the “new” product.
  • Manage the margin of the product within the agreed DOA.
  • Support the sales team with regards to training of the product.
  • Competitive (local and global) benchmarking.
  • Identification of new revenue / new product opportunities.
  • Analyze product value chains.

New Product Development:

  • Ensure product development projects are driven to completion on time and on budget.
  • Ensure that for each new product processes are established to constantly measure the product against the business case.
  • Ensure that the scope and requirements as well as delivery success criteria are agreed with the technical team for technical development of the product.
  • Allocate existing product portfolios to specific Product Managers.
  • Ensure that all appropriate processes for the smooth management of the product.
  • Work with Product Development to input learning/ideas into the product development cycle, product lifecycle management, including proposing when to terminate an existing product.

Pricing and Sales Support:

  • Work with the pricing teams to understand the underlying cost of sales and other costs components to maintain the costing model and identify new ways in which the margin could be improved.
  • Assign product managers to drive sales.
  • Engage with sales management to agree on collaboration and prioritisation in order to meet revenue targets.
  • Personally own and drive the successful conclusion of large or strategically important deals.
  • Drive pipeline and opportunity management such that financial objectives are always measured and ultimately achieved.
  • Attend BID qualification meetings and deliver required collateral and pricing.
  • Pricing / Tariff management (optimal profitability mix management), including managing the rate card.
  • Adding new products, removing obsolete and discontinued products, and adjusting rates on The Company rate card, on a periodic basis when underlying CoS changes occur.
  • Management and evaluation of product revenue targets.

Research and Marketing:

  • Work with the marketing function to execute the ’go-to-market’ strategy for each product and market.
  • Propose and implement special promotional campaigns on targeted products.
  • Ensure that all marketing co-lateral is maintained for each product to assist in the marketing and sale of the product line.
  • Ensure that all product documentation is continuously updated.
  • Propose targets for the sale of each product area – for acceptance by management, and as a base for the sales budget.
  • Continuously assess customer satisfaction of the full product portfolio.
  • Competitive analysis per infrastructure product set.
  • Management and execution of product business plans.
  • Approval of dual targets regarding DOA.
  • Market Research.

Information Sharing and Reporting:

  • Recommend additional information that may be included in monthly and quarterly reports.
  • Consolidate key information and translate this into meaningful intelligence for submission to Senior Management.
  • Review and provide input to The Company’s business solutions policies & procedures, making recommendations as necessary.
  • Prepare ad hoc reports on request.
  • Keep abreast of technical updates relating to statutory and IT industry issues and ensure compliance.

Customer Relations and Satisfaction:

  • Liaise with the various customers on their products and services support requirements.
  • Resolve complaints and escalate queries with regards to the products.
  • Provide input on request from The Company’s other functional areas.
  • Align service delivery to changing environment.
  • Understand customer needs and develop and fine-tune systems accordingly.
  • Ensure customer needs and requirements are satisfied through appropriate systems / processes / procedures.
  • Put contingency plans in place to prevent delays and enhance the customer experience.
  • Adopt a proactive approach to prevent problems from arising in the future.
  • Drive continuous improvement as an important element of service delivery.

Quality Management and Improvement:

  • Ensure compliance to rules and procedures for optimal financial management.
  • Input into the establishment of systems and sound practices in order to comply with best practices, legislation or other regulations/ guidelines.
  • Work consistently according to standard operating procedures.
  • Ensure appropriate levels of operational performance by the teams that service the portfolio, such as installations, support, billing etc.
  • Understand and communicate the consequences of not maintaining quality focus.
  • Seek feedback from clients/ stakeholders and continuously seek ways of improving on quality and customer service standards.
  • Ensure all operational plans by management for department are implemented within agreed deadlines.

Title of the Position:

Manager – Product Operations (Communications)

Equity Requirement:

AA/EE

Location:

West Rand

Salary:

Market Related

Core purpose of the Job:

This role exists to ensure a high quality of service delivery by the various departments within EBU and The Company, which pertains to products and services within the Communications portfolio of EBU Products.

Minimum Requirements:

Matric plus B.Sc. or B.Com is preferable. Minimum 5 years ICT industry experience. Minimum 5 years product management leadership within the Corporate Market. Minimum 3 years Commercial experience. Minimum 3 years Technology sales experience and Pre-sales support. Min 3 years team management experience. High level presentation experience. Telecommunications industry experience will be highly advantageous.

Knowledge:

  • In depth understanding of technology and services.
  • In depth knowledge of telecoms technologies (focus on IP).
  • Operational management experience.
  • Internal policies and procedures.
  • Project management methodology.
  • Business planning and Business Processes and Policies.

Key Responsibilities:

Operational Processes:

  • Manage the Operations performance of each Product by:
  • Developing a good working relationship with the various operations teams, shared services, network group (NWG) and Information Systems (IS) and external suppliers.
  • Monitoring, communicating and reporting on financial and operational performance targets of teams in relation to Product target.
  • Measuring the performance against financial and operational targets, and collaboratively developing remediation plans where necessary.
  • Input into defining and collaboratively enhancing the operations processes and practises to align with industry best practise.
  • Escalation of non-performing teams or individuals that participate in the operations activities.
  • New Product Management Development.
  • Ensure that for each new product processes are established according to The Company best practise.
  • Provide input into new product proposals as the operational feasibility of the offering.
  • Contribute to the formulation of new operating models for new products, where necessary.
  • Define and negotiate the involvement of suppliers in relevant operational activies.
  • Ensure the operations deliverables of new product development projects are delivered on time.

Escalations:

  • Be the senior single point of contact for the product team for escalations emanating from clients or internal sources, in the context of client installation projects, or client support incidents and problems.
  • Work with all necessary parties, including clients, to resolve such incidents timeously.
  • Escalate non-compliance to OLAs.

Quality Management and Improvement:

  • Ensure compliance to rules and procedures for optimal operational management.
  • Input into the establishment of systems and sound practices in order to comply with best practices, legislation or other regulations/ guidelines.
  • Work consistently according to standard operating procedures.
  • Understand and communicate the consequences of not maintaining quality focus.
  • Seek feedback from clients/ stakeholders and continuously seek ways of improving on quality and customer service standards.
  • Ensure all operational plans by management are implemented within agreed deadlines.

Installations:

  • Manage the installation performance of each Product by:
  • Developing a good working relationship with the various installation teams in The Company.
  • Monitoring financial and operational performance targets with these teams.
  • Measuring the performance against financial and operational targets, and collaboratively developing remediation plans where necessary.
  • Input into defining and monitoring and continuously enhancing the installation processes and practises to align with industry best practise.

Support:

  • Manage the Support performance of each Product by:
  • Developing a good working relationship with the various support teams in the company.
  • Monitoring financial and operational performance targets with these team.
  • Measuring the performance against financial and operational targets, and collaboratively developing remediation plans where necessary input into defining and monitoring and enhancing t support processes and practises to align with industry best practise.
  • Ensure training and up skilling and roll out to post sales functions.

Title of the Position:

Product Manager – Data Centre Solutions

Equity Requirement:

AA/EE

Location:

West Rand

Salary:

Market Related

Core purpose of the Job:

The role of the Product Lifecycle Manager for Data Centre Solutions serves to ensure that The Company is a leader in the ISP Enterprise market by having a well-managed Data Centre solutions product portfolio which meets the demands of the target market. This is achieved through effectively managing products and services through the product lifecycle and supporting Sales.

Minimum Requirements:

Matric plus B.Sc., B. Tech. or B.Com preferred. Minimum 4 years ISP / Telecoms Service Provider industry experience including experience in sales, pre-sales or sales focussed product management. Minimum 2 years’ experience selling data centre solutions such as hosting, virtual server solutions, VAS related to hosting or web and application servers. Strong relationship-building ability and profile, particularly within a sales related environment would be advantageous. Experience in an environment working in commercialisation and management would be an advantage.

Knowledge:

  • In depth understanding of software technology and services.
  • In depth knowledge of the telecoms market within South Africa.
  • Operational management experience.
  • Internal policies and procedures.
  • Project management methodology.
  • Business planning and Business Processes and Policies.
  • Comprehensive understanding of ICT trends and technologies.

Key Responsibilities:

Product Management:

  • Must ensure that all developed products are taken to market according to defined process and subsequently measured against the business plan.
  • Adherence to all product management policies and processes in place.
  • Grow understanding of product knowledge through sales and support areas.
  • Manage relationship with internal and external suppliers.
  • Assist in transferring knowledge across to Sales, in order for them to identify and secure Voice opportunities in the market both from a new customer and existing customer perspective.
  • Attend client visits with Sales.
  • Assist in gathering all relevant information needed to build a voice solution for a customer.
  • Using this information, assistance can be given to Sales to build a quote and present a proposal to the customer.
  • Provide marketing with relevant content for product related collateral.
  • Ensure that all product collateral is updated and maintained.
  • Manage Relationships with all relevant 3rd party suppliers.

Input into Operational Planning:

  • Input into identifying ways to fine tune procedures and their application.
  • Maintain agreed product GP and margins.
  • Achieve product revenue targets.
  • Communicate and present complex solutions in a simplified manner effectively to customers, colleagues and management.
  • Provide assistance to the pre-sales department.
  • Assistance in completing tenders / proposals / responses pertaining to Data Centre Solutions.
  • Sign off on all costs pertaining to the product each month after doing a full reconciliation and checking accuracy; (Revenue Assurance).
  • Assist the marketing department in aligning the internal and external brands.
  • Work with existing processes and procedures in such a way that operational efficiencies and performance are enhanced.
  • Work consistently according to standard operating procedures.
  • Share experiences and knowledge of relevant work matters.
  • Determine with superior and subordinate who needs to do what, when, how and why.
  • Gather information and research to ensure delivery of results.

Reporting:

  • Prepare relevant information and data for reporting purposes during departmental meetings.
  • Make assessments of and draw solutions from qualitative data. Make logical deductions and draw conclusions that can be motivated.
  • Provide daily, weekly and monthly reports on all activities of the section.

Process and Procedure Effectiveness:

  • Ensure that workflow continues without interruption
  • Continually improve existing processes and procedures to enhance effectiveness, efficiency and performance
  • Implement a high standard of housekeeping and ensure it is maintained on a daily basis to avoid any none conformance
  • Ensure all documentation is filed in a manner that is easily retrieval by any member of the team and meet the auditors’ requirements.

Customer Satisfaction / Customer Service:

  • Understand customer needs and input into the fine-tuning of processes and procedures accordingly
  • Ensure all customer queries are attended to and resolved
  • Ensure that customer specifications are met and that the customer is satisfied with the end service and/or product
  • Provide advice on the best approach to reach the best results.
  • Pull data from the system in response to queries received for information.
  • Understand and communicate the consequence of not maintaining quality focus.
  • Identify processes and procedures where the quality of work may be improved.
  • Seek feedback from clients/ stakeholders and continuously seeks ways of improving on quality and customer service standards.
  • Maintain The Company’s PPP’s and ensure that staff has a clear understanding and strict adherence.

Quality Management:

  • Work consistently according to standards of accuracy, deadlines and formats.
  • Understand the quality standards of the job and the reason for these standards Review the PPP’s and submit proposals to amend as and when the business requires.

Title of the Position:

Senior Business Analyst

Equity Requirement:

AA/EE

Location:

Pretoria

Salary:

Market Related

Core Job Purpose:

The Senior Business Analyst will work multiple requests simultaneously, for more than on user department, and at a high level of quality in a timely manner.

Minimum Requirements:

A Diploma or University Degree in the field of Business Administration, Computer Science, Assurance/Finance, or Information Systems and/or 5-10 years related work experience. ITIL Fundamentals, ITIL Configuration Management, COBIT, TOGAF 9, ISO 38500, Process Modelling Tool, IIBA. Proven experience with business and technical requirement analysis, modelling, verification and methodology development. Working knowledge of any SQL-based query language. Strong knowledge of system testing and software quality assurance best practices and methodologies. Demonstrated project management skills.

Key Responsibilities:

  • Assist the technical staff by supporting them with correspondence, filing, report compilation and generation.
  • Perform all duties of a Business Analyst.
  • Actively participate in ICT design reviews to ensure compatibility and interoperability of computing systems.
  • Review and analyse the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems.
  • Perform cost analysis for proposed systems.
  • Lead special projects as assigned by ICT management.
  • Provide advice and recommendations on emerging ICT trends.
  • Provide advice and consultation to BA’s on more difficult and complex assignments.
  • Responsible for communication to all team members on all new and existing governance Acts, Bills, Policies Standards and IT Law best practices.
  • Liaise with managers on a weekly progress to ensure new governance rules and regulations for auditing of all ICT systems.

Title of the Position:

Marketing & Sales Coordinator

Equity Requirement:

AA/EE

Location:

Braamfontein

Salary:

Negotiable

Minimum Requirements:

Matric. Higher Diploma or Degree Marketing Management / Brand Management. 3 years field experience in:

  • Project management
  • Manage Activations of campaigns or initiatives
  • Proven track record in execution and delivering campaigns
  • Have a clear understanding of Youth Brands
  • Market research analysis
  • Experience in the management of executing/project staff
  • Strong communication skills
  • Experience in Marketing Analytics / ROI calculations

Key Responsibilities:


Projects and even Coordination:

  • Plan and carry out direct marketing activities, to agreed budgets, product mix and timescales.
  • Coordinate advertising campaigns, materials, schedules and content in respect of specialised marketing segments.
  • Plans and coordinates activities during open days at institutions of higher learning and or career expo.
  • Activate on campus marketing during registration.
  • Project planning for each event, including budgeting. Monitoring against plan, including sales.
  • On the day of an event, to lead the team on the ground for event setup.
  • Daily / Weekly progress and call reports.

Relationship management of all stake holders:

  • Maintain and develop a computerised customer and prospects database.
  • Implement and track a pre-market bursar and private college recruitment plan.
  • Lead and manage brand ambassadors.
  • Respond and follow up sales opportunities and convert.
  • Maintain existing customers through planned individual account support.

Brand management:

  • Organization of all materials needed to an event in good time, working with the ambassadors.
  • Ensuring all events are properly staffed, with ambassadors.
  • Manage database of brand suppliers.
  • Make sure all material used and available are as per the brand and corporate identity.
  • Carry out market research, competitor and customer surveys.
  • Monitor and report on brand related activities and provide relevant management information.
  • Managing the budget and cost report for said projects.

Securing resources for said projects:

  • On Campus.
  • With relevant bursars and private companies.
  • Any other activities and brands that are relevant or are beneficial to the business.
  • Internal or external resources.
  • Annual involvement in the setting of the new budget and plans for marketing activities and brand activations.

Managing and overseeing all events and or projects:

  • Planning of costs.
  • Planning of resources.
  • Running project on time and to budget.
  • Report writing after all completion of projects and / or research.

Title of the Position:

Executive Manager – Business Integration

Equity Requirement:

AA/EE

Location:

Johannesburg

Salary:

Market Related

Core Purpose of Job:

The Executive Manager: Business Integration is key to effectively managing the Company’s overall capital spend. He or she will be responsible for ensuring that all capital projects relevant to more than one Operating Division are tracked and supported by the Capital Integration team.

Minimum Requirements:

Unless the applicant can demonstrate that he/she has gained the necessary competencies through experience, an Honours degree in Finance or Engineering is required. 7-10 years prior capital project support and capital reporting experience preferably within an asset - intensive sector (e.g. rail, ports, pipelines, mining, power, telecoms). At least 6 years in a Senior Management role and working in a complex stakeholder environment with multiple direct reports. Strong experience in capital projects and portfolio optimization. Experience at Executive level and on the overall portfolio management principles.

Key Responsibilities:

  • Ensure that the daily advance runs and the regular monthly runs are correctly scheduled and executed
  • Manage overall liaisons between OD teams and Capital Integration Coordinators to provide: Detailed information about how each project fits into the overall capital portfolio.
  • Support to each OD to ensure that project origination and reporting are rigorous and adhere to the appropriate processes.
  • Ongoing support for problem solving and stakeholder management to ensure that the project remains on track and continues to create value for the Company.
  • Ensuring capital projects are effectively integrated across the overall capital portfolio.
  • Provide the Portfolio Manager with a clear view of the origination pipeline and current project status.
  • Support OD teams and ensure that best practice is followed during project origination and capital reporting, including adherence to the Long Term Planning Framework and Corporate Plan.
  • Support the Portfolio Manager to provide input to CAPIC, ExCos (Group and OD), the Board, and external stakeholders (e.g. DPE) regarding the health of the overall capital portfolio, flagging risks as needed.
  • Ensure ODs and project teams understand the evolving capital portfolio, their reporting obligations and any risks/concerns related to their project or relevant interdependencies.
  • Work with ODs, project teams and other Capital Integration individuals to resolve interface issues.
  • Lead and facilitate problem solving sessions across Business Integration, within Capital Integration and with ODs and project teams as needed.
  • Work with external stakeholders including the DPE and PICC to ensure an appropriate level of transparency and risk management.
  • Communicate with Project Managers across the Group to get their feedback on the business integration processes, and build in continuous improvement initiatives.

Title of the Position:

Executive Manager – Project Factory

Equity Requirement:

AA/EE

Location:

Johannesburg

Salary:

Market Related

Core Purpose of Job:

To build, run and maintain a Project Factory to support large, complex capital programmes (of up to R40bn) in robust business case development to ensure that capital mega-projects can be staffed with the right resources at the right time, that capital mega-projects are optimised for financial and social returns, business cases use an agreed source of macroeconomic data, scenario - planning inputs (e.g. for demand planning), and impact calculations and that business cases are aligned with the overall strategy and budgets. Provide single point of contact and accountability for the running of the Project Factory, interacting with CEs and GMs across the Group and CAPIC.

Minimum Requirements:

Unless the applicant can demonstrate that he/she has gained the necessary competencies through experience, a CA (SA) is required. An MBA would be an advantage. At least 8-10 years’ work experience is required. At least 5 years’ experience in an executive position is required. Prior experience in the process for delivering capital projects and in business case development. Experience leading cross-functional teams with mixed tenure and responsibilities. Experience across ODs preferable.

Key Responsibilities:

  • Manage the set-up and piloting of the Project Factory.
  • Manage the physical build of the Project Factory.
  • Manage the staff of the Project Factory, including seconding of full-time resources to the factory, and ensuring sufficient part-time resources and experts are available.
  • Oversee development and maintenance of the Project Factory curriculum, and supporting tools, templates and processes, to ensure that it provides the basis for robust business case development.
  • Agree metrics for calculating impact in a consistent way (e.g. ensuring that the impact of adding a locomotive to a corridor is calculated the same way in all business cases).
  • Communicate with senior internal and external stakeholders in a range of forums to discuss progress of projects in the Project Factory, risks arising and other project related topics, including regular reporting to CAPIC and BADC.
  • Manage the professional development of the Project Factory team (full and part time members and Graduates in Training).
  • Communicate with Programme Directors and programme owner’s team to get their feedback on the Project Factory, and build in continuous improvement initiatives.

Title of the Position:

Executive Manager – Project Scrubbing

Equity Requirement:

AA/EE

Location:

Johannesburg

Salary:

Market Related

Core Purpose of Job:

To manage project scrubbing across capital mega-projects to help ensure that the scrubbing teams optimise financial and social value (with targeted savings of up to R50bn across the portfolio) and ensure fiscal responsibility for each project, while balancing the need to drive sustainable business outcomes from these projects.

Minimum Requirements:

Unless the applicant can demonstrate that he/she has gained the necessary competencies through experience, a CA (SA) or BSc Engineering (Civil or Mechanical) is required. An MBA would be an advantage. At least 8 -10 years’ work experience. At least 5 years’ experience in an executive position. Prior experience in the process for delivering capital projects and in Business case development. Significant prior capital project scrubbing experience, preferably within an asset-intensive sector (e.g. rail, ports, pipelines, mining, power, telecoms); Previous management experience of a large team in a fast-paced environment.

Key Responsibilities:

  • Manage - 4 scrubbing teams to ensure that: best practice in capital project scrubbing is followed.
  • Teams learn from each other; and that projects are scrubbed rigorously with high impact results on value/cost and schedule.
  • Prioritise the work of the scrubbing teams in line with the overall capital portfolio priorities.
  • Work with Business Integration Officers to ensure that scrubbing recommendations do not put other projects at risk.
  • Support Mega Team Leads in the development of portions of the business case relevant to cost, timing, or otherwise addressable in a project scrubbing context.
  • Work closely with the Portfolio Manager to ensure that project scrubbing is effective within the overall capital optimisation process.
  • Manage the professional development of the scrubbing teams, including Graduates in Training.
  • Communicate with CEs and GMs across the Group to get their feedback on the scrubbing processes, and build in continuous improvement initiatives.

Title of the Position:

TEMPS! TEMPS! TEMPS!

Equity Requirement:

AA/EE

Location:

Various

Salary:

Negotiable

Minimum Requirements:

Calling all temps with 3-4 years corporate experience. Register your CV now for exciting opportunities at blue chip companies. Matric is essential.

Key Responsibilities:

Huge Demand for Secretarial, reception, debtors, creditors, bookkeeping, payroll and customer service.