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Displaying Positions 31 of 31:

Title of the Position:

Manager : Service Management Partnership

Equity Requirement:

AA/EE

Location:

West Rand

Salary:

Market Related

Minimum Requirements:

3 year Degree / Diploma in Commerce (Marketing / Communication) or related. ITIL certification, advantageous. Minimum 5 years’ experience in a Service Management experience in an ICT environment. Minimum 4 years management experience in a customer facing environment. Minimum 3 years’ in a Project Management role would be advantageous.

Key Responsibilities:

  • To ensure improved client experience to The Company Business Partnerships clients (i.e. all partners within the indirect sales channel) through the management of a team of Service Consultants, this will support Partnerships clients across their life cycle. To support, manage and strategically guide the team of Partnerships Service Consultants to meet the needs of clients, to ensure contract and SLA compliance, as well as improved experience.
Service Management:-
  • Service issue logging, handling, management and escalation within an agreed / SLA timelines.
  • Continuous Service Improvement management, tracking and reporting.
  • Service inventory management, tracking & reporting by knowing what the customer has installed and managing customer expectation.
  • Ensuring customer / service take-on, i.e. hand over process from Installation team to the On-site team and improving customer experience and customer management.
  • Customer education, through customer forums and monthly service reviews.
  • SLA management, tracking & reporting.
  • Contract management, tracking and reporting.
  • Ensure Incident management is escalated.
  • Ensure that requests are fulfilled as per client requirements.
  • SLA compliance with respect to turnaround times.
  • Management of handover between on-site client helpdesk and The Company Business support centre.
  • Management of onsite technical resources.
  • Customer retention through achieving ‘trusted partner’ status in our select client base.
  • Provide the support needed by the sales management team to ensure delivery of a superior service to our customers.
  • Work with other divisions in the business to develop tools to enhance customer experience across the life cycle.
  • Attend strategic committee meetings with on-site client to identify service improvements, opportunities and synergies.
  • Facilitate customer meetings where they have requested management intervention.
  • Log, manage, track and escalate any on-site customer service issues that may negatively impact on the customer experience.
  • Report segment customer experience and service performance to marketing and the responsible operational areas.
  • Supported by the BI team and aligned to segment KPIs and client specific agreements.
  • Monitor and manage the segment customer satisfaction / customer experience as per CEX guidelines and individual client contracts:
  • From the front-end channel operations to back-office client operations (from Service activation and trouble ticketing to service management).
  • Deploy and manage Service managers to serve specific client needs.
  • Setup and cost efficiently manage client specific service managers:
  • Resource and rollout service manager functions.
  • Supervise performance of client specific service.
  • Ensure client service agreements are met as per contract.

Business improvement:-

  • Ensure execution strategic objectives to improve customer experience.
  • Service segmentation and implementation.
  • Develop tools to improve effectiveness and efficiency.

Customer Satisfaction:-

  • Implement bi-annual CSAT scoring to per service manager level.
  • Customer project management and feedback in respect of tactical and operations aspects.
  • Document and manage customer experience expectations (email, telephonic, written and face-to-face) engagement requirements;
  • Report on specified turnaround times as per the SLA or customer expectation.
  • Agree on action plans to ensure The Company delivers the desired client experience and client specific commitments.
  • Perform a segment based balanced scorecard assessment and Agree on key actions with segment heads across EBU.
  • Develop action plans and corrective measures across Service Operations and CoEs.

Project Management:-

  • Develop and drive the execution of agreed projects.
  • Drive the implementation, tracking, monitoring and compliance of Projects.
  • Contract management in line with Procurement Policies.
  • Co-ordinate project reporting.
  • Ensure effective implementation of the integrated project management model.
  • Risk management.

Business Analysis:-

  • Perform Business Analysis Company SA Business Analysis in line with the methodology and guidelines.
  • Identify ways to fine tune policies, processes and systems in line with changing work practices.
  • Determine, document, and review requirements for projects within the scope of the value stream or impacting processes and systems.
  • Design, analyse and document workflow and make appropriate recommendations that will positively impact operational effectiveness.
  • Identify Business Improvement and Optimisation opportunities that will result in improvement of process performance.
  • Ensure that benchmarking is conducted with other companies and organizations within and outside the industry.
  • Construct business cases for initiations proposed by the business. Research and consider best practice, local conditions, trends, as well as competitor activity.
  • Identify and implement innovative ways to use minimum resources to achieve maximum outputs.

Supervisory / Leadership / Managerial Complexity:-

  • Ensure that all reporting team members are fulfilling their required duties (some may be on site at client premises).
  • Ensure that a business improvement plan is defined and executed.
  • Experience to engage on a technical level.
  • Enforce a client centric approach.
  • Actively manage non-performance.
  • Coach and guide subordinates.
  • Keeping the morale positive.
  • Recruitment, development and retention of new staff.
  • Client retention through achieving ‘trusted partner’ status in our client base.
  • Develop a motivated and forward looking team that can consult with our clients.
  • Provide the support needed by the sales management team to ensure delivery of a superior service to our clients.
  • Work with other divisions in the business to develop tools to enhance client experience across the life cycle.
  • Attend strategic committee meetings with the top clients to identify service improvements, opportunities and synergies.
  • Facilitate client meetings where they have requested management intervention.
  • Log, manage, track and escalate any client service issues that may negatively impact on the client experience.

 

Title of the Position:

Manager : Service Management Public Sector

Equity Requirement:

AA/EE

Location:

West Rand

Salary:

Market Related

Minimum Requirements:

3 year Degree / Diploma in Commerce (Marketing / Communication) or related. ITIL certification, advantageous. Minimum 5 years’ experience in a Service Management experience in an ICT environment. Minimum 4 years management experience in a customer facing environment. Minimum 3 years’ in a Project Management role would be advantageous.

Key Responsibilities:

  • To ensure improved client experience to The Company Business Public Sectors clients (i.e. all partners within the indirect sales channel) through the management of a team of Service Consultants, this will support Public Sectors clients across their life cycle. To support, manage and strategically guide the team of Public Sectors Service Consultants to meet the needs of clients, to ensure contract and SLA compliance, as well as improved experience.
Service Management:-
  • Service issue logging, handling, management and escalation within an agreed / SLA timelines.
  • Continuous Service Improvement management, tracking and reporting.
  • Service inventory management, tracking & reporting by knowing what the customer has installed and managing customer expectation.
  • Ensuring customer / service take-on, i.e. hand over process from Installation team to the On-site team and improving customer experience and customer management.
  • Customer education, through customer forums and monthly service reviews.
  • SLA management, tracking & reporting.
  • Contract management, tracking and reporting.
  • Ensure Incident management is escalated.
  • Ensure that requests are fulfilled as per client requirements.
  • SLA compliance with respect to turnaround times.
  • Management of handover between on-site client helpdesk and The Company Business support centre.
  • Management of onsite technical resources.
  • Customer retention through achieving ‘trusted partner’ status in our select client base.
  • Provide the support needed by the sales management team to ensure delivery of a superior service to our customers.
  • Work with other divisions in the business to develop tools to enhance customer experience across the life cycle.
  • Attend strategic committee meetings with on-site client to identify service improvements, opportunities and synergies.
  • Facilitate customer meetings where they have requested management intervention.
  • Log, manage, track and escalate any on-site customer service issues that may negatively impact on the customer experience.
  • Report segment customer experience and service performance to marketing and the responsible operational areas.
  • Supported by the BI team and aligned to segment KPIs and client specific agreements.
  • Monitor and manage the segment customer satisfaction / customer experience as per CEX guidelines and individual client contracts:
  • From the front-end channel operations to back-office client operations (from Service activation and trouble ticketing to service management).
  • Deploy and manage Service managers to serve specific client needs.
  • Setup and cost efficiently manage client specific service managers:
  • Resource and rollout service manager functions.
  • Supervise performance of client specific service.
  • Ensure client service agreements are met as per contract.

Business improvement:-

  • Ensure execution strategic objectives to improve customer experience.
  • Service segmentation and implementation.
  • Develop tools to improve effectiveness and efficiency.

Customer Satisfaction:-

  • Implement bi-annual CSAT scoring to per service manager level.
  • Customer project management and feedback in respect of tactical and operations aspects.
  • Document and manage customer experience expectations (email, telephonic, written and face-to-face) engagement requirements;
  • Report on specified turnaround times as per the SLA or customer expectation.
  • Agree on action plans to ensure The Company delivers the desired client experience and client specific commitments.
  • Perform a segment based balanced scorecard assessment and Agree on key actions with segment heads across EBU.
  • Develop action plans and corrective measures across Service Operations and CoEs.

Project Management:-

  • Develop and drive the execution of agreed projects.
  • Drive the implementation, tracking, monitoring and compliance of Projects.
  • Contract management in line with Procurement Policies.
  • Co-ordinate project reporting.
  • Ensure effective implementation of the integrated project management model.
  • Risk management.

Business Analysis:-

  • Perform Business Analysis Company SA Business Analysis in line with the methodology and guidelines.
  • Identify ways to fine tune policies, processes and systems in line with changing work practices.
  • Determine, document, and review requirements for projects within the scope of the value stream or impacting processes and systems.
  • Design, analyse and document workflow and make appropriate recommendations that will positively impact operational effectiveness.
  • Identify Business Improvement and Optimisation opportunities that will result in improvement of process performance.
  • Ensure that benchmarking is conducted with other companies and organizations within and outside the industry.
  • Construct business cases for initiations proposed by the business. Research and consider best practice, local conditions, trends, as well as competitor activity.
  • Identify and implement innovative ways to use minimum resources to achieve maximum outputs.

Supervisory / Leadership / Managerial Complexity:-

  • Ensure that all reporting team members are fulfilling their required duties (some may be on site at client premises).
  • Ensure that a business improvement plan is defined and executed.
  • Experience to engage on a technical level.
  • Enforce a client centric approach.
  • Actively manage non-performance.
  • Coach and guide subordinates.
  • Keeping the morale positive.
  • Recruitment, development and retention of new staff.
  • Client retention through achieving ‘trusted partner’ status in our client base.
  • Develop a motivated and forward looking team that can consult with our clients.
  • Provide the support needed by the sales management team to ensure delivery of a superior service to our clients.
  • Work with other divisions in the business to develop tools to enhance client experience across the life cycle.
  • Attend strategic committee meetings with the top clients to identify service improvements, opportunities and synergies.
  • Facilitate client meetings where they have requested management intervention.
  • Log, manage, track and escalate any client service issues that may negatively impact on the client experience.

 

Title of the Position:

Manager : Service Management SME

Equity Requirement:

AA/EE

Location:

West Rand

Salary:

Market Related

Minimum Requirements:

3 year Degree / Diploma in Commerce (Marketing / Communication) or related. ITIL certification, advantageous. Minimum 5 years’ experience in a Service Management experience in an ICT environment. Minimum 4 years management experience in a customer facing environment. Minimum 3 years’ in a Project Management role would be advantageous.

Key Responsibilities:

  • To ensure improved client experience to The Company Business SME clients (i.e. all partners within the indirect sales channel) through the management of a team of Service Consultants, this will support SME clients across their life cycle. To support, manage and strategically guide the team of SME Service Consultants to meet the needs of clients, to ensure contract and SLA compliance, as well as improved experience.

Service Management:-

  • Service issue logging, handling, management and escalation within an agreed / SLA timelines.
  • Continuous Service Improvement management, tracking and reporting.
  • Service inventory management, tracking & reporting by knowing what the customer has installed and managing customer expectation.
  • Ensuring customer / service take-on, i.e. hand over process from Installation team to the On-site team and improving customer experience and customer management.
  • Customer education, through customer forums and monthly service reviews.
  • SLA management, tracking & reporting.
  • Contract management, tracking and reporting.
  • Ensure Incident management is escalated.
  • Ensure that requests are fulfilled as per client requirements.
  • SLA compliance with respect to turnaround times.
  • Management of handover between on-site client helpdesk and The Company Business support centre.
  • Management of onsite technical resources.
  • Customer retention through achieving ‘trusted partner’ status in our select client base.
  • Provide the support needed by the sales management team to ensure delivery of a superior service to our customers.
  • Work with other divisions in the business to develop tools to enhance customer experience across the life cycle.
  • Attend strategic committee meetings with on-site client to identify service improvements, opportunities and synergies.
  • Facilitate customer meetings where they have requested management intervention.
  • Log, manage, track and escalate any on-site customer service issues that may negatively impact on the customer experience.
  • Report segment customer experience and service performance to marketing and the responsible operational areas.
  • Supported by the BI team and aligned to segment KPIs and client specific agreements.
  • Monitor and manage the segment customer satisfaction / customer experience as per CEX guidelines and individual client contracts:
  • From the front-end channel operations to back-office client operations (from Service activation and trouble ticketing to service management).
  • Deploy and manage Service managers to serve specific client needs.
  • Setup and cost efficiently manage client specific service managers:
  • Resource and rollout service manager functions.
  • Supervise performance of client specific service.
  • Ensure client service agreements are met as per contract.

Business improvement:-

  • Ensure execution strategic objectives to improve customer experience.
  • Service segmentation and implementation.
  • Develop tools to improve effectiveness and efficiency.

Customer Satisfaction:-

  • Implement bi-annual CSAT scoring to per service manager level.
  • Customer project management and feedback in respect of tactical and operations aspects.
  • Document and manage customer experience expectations (email, telephonic, written and face-to-face) engagement requirements;
  • Report on specified turnaround times as per the SLA or customer expectation.
  • Agree on action plans to ensure The Company delivers the desired client experience and client specific commitments.
  • Perform a segment based balanced scorecard assessment and Agree on key actions with segment heads across EBU.
  • Develop action plans and corrective measures across Service Operations and CoEs.

Project Management:-

  • Develop and drive the execution of agreed projects.
  • Drive the implementation, tracking, monitoring and compliance of Projects.
  • Contract management in line with Procurement Policies.
  • Co-ordinate project reporting.
  • Ensure effective implementation of the integrated project management model.
  • Risk management.

Business Analysis:-

  • Perform Business Analysis Company SA Business Analysis in line with the methodology and guidelines.
  • Identify ways to fine tune policies, processes and systems in line with changing work practices.
  • Determine, document, and review requirements for projects within the scope of the value stream or impacting processes and systems.
  • Design, analyse and document workflow and make appropriate recommendations that will positively impact operational effectiveness.
  • Identify Business Improvement and Optimisation opportunities that will result in improvement of process performance.
  • Ensure that benchmarking is conducted with other companies and organizations within and outside the industry.
  • Construct business cases for initiations proposed by the business. Research and consider best practice, local conditions, trends, as well as competitor activity.
  • Identify and implement innovative ways to use minimum resources to achieve maximum outputs.

Supervisory / Leadership / Managerial Complexity:-

  • Ensure that all reporting team members are fulfilling their required duties (some may be on site at client premises).
  • Ensure that a business improvement plan is defined and executed.
  • Experience to engage on a technical level.
  • Enforce a client centric approach.
  • Actively manage non-performance.
  • Coach and guide subordinates.
  • Keeping the morale positive.
  • Recruitment, development and retention of new staff.
  • Client retention through achieving ‘trusted partner’ status in our client base.
  • Develop a motivated and forward looking team that can consult with our clients.
  • Provide the support needed by the sales management team to ensure delivery of a superior service to our clients.
  • Work with other divisions in the business to develop tools to enhance client experience across the life cycle.
  • Attend strategic committee meetings with the top clients to identify service improvements, opportunities and synergies.
  • Facilitate client meetings where they have requested management intervention.
  • Log, manage, track and escalate any client service issues that may negatively impact on the client experience.

 

Title of the Position:

Analyst : Vendor Management

Equity Requirement:

AA/EE

Location:

West Rand

Salary:

Market Related

Minimum Requirements:

Minimum of 3 year degree / diploma in Commerce (Financial / Marketing / Communication) or related. Minimum 3 years’ experience in a technical / commercial / legal contracting context. Previous experience in Service Level Agreements and supplier contracts would be an advantage.

Key Responsibilities:

  • Conducts complex and highly customized analyses to optimize contract and vendor management.

Operational Processes:-

  • Conducts complex and highly customized analyses to optimize contract and vendor management.
  • Determines technical capability and creates benchmarks in association with technical experts.
  • Negotiate, to safeguard The Company’s interests, beneficial delivery expectations and provide input into penalty parameters.
  • Develop supportive relationships to ensure collaboration across the business.
  • Assist the business in finding ways to improve service levels.
  • Oversee vendor accounts, measure quality and ensure regulatory compliance with Regulators.
  • Perform other duties and projects as directed by management.
  • Process - Invent and drive continuous process improvement to allow us to scale a fast growing business.
  • Timely stock ordering with manufacturing team and vendor partner planners.
  • Manage fulfilment vendors responsible for fulfilment of all products.
  • Work proactively with vendors to ensure continuous improvement and optimal production solutions for new and existing marketing materials and concepts as well as kit packing, fulfilment packing, distribution and any stock requirements with a strong customer focus.
  • Manage partners’ inventory related improvements and processes.

Vendor Management:-

  • Initiating due diligence with the vendor including initial and on-going communication, follow-up calls and explanation on requested information.
  • Managing onsite Vendor meetings, financial reporting, validating adherence to processes, creating vendor dashboards, and heat maps, management reporting, resource tracking and responding to any service related inquiries or issues.
  • Building selection and terms negotiation - Will be responsible for determining growing selection across sub-categories, brands and use cases, managing vendor partners, optimizing vendor terms and getting support for marketing campaigns from Vendors.
  • Pricing and Demand generation - Responsible for pricing and demand generation. This includes working with other members on the category management team to come up with innovative promotions and site features to improve customer experience.
  • Work proactively with vendors to ensure continuous improvement and optimal production solutions for new and existing marketing materials and concepts as well as kit packing, fulfilment packing, distribution and any stock requirements with a strong customer focus.

Service Level Agreement Management:-

  • Liaise with technical, legal and product departments to ensure the SLA is compliant and achievable in order to reduce risks.
  • Build a good relationship with vendor or customer service managers.
  • Reviews existing SLA’s and negotiates with vendor or client service managers.
  • Ensure vendors complies with SLA contractual obligations requirements for service delivery.
  • SLA risk modelling (technical and operational).
  • Implement SLA management tools that improve supply chain efficiencies.
  • Review supplier performance and potential costs reductions.
  • Review documentation (company history, policies and procedures) and be able to summarize and assess the information in a clear and concise manner.
  • Monitor and analyse vendor costs, quality of service and risk exposure.

Reporting:-

  • Build and maintain dynamic reporting framework to accommodate vendor and customer requirements.
  • Provide ad hoc reports as required by the business, customers and vendors.
  • Provide weekly and monthly status analysis reports to management.

Quality Control:-

  • Ensure the vendor provides quality service as per contractual obligations.
  • Identify processes and procedures where the quality of work may be improved.
  • Seek feedback from customers, vendors and business regarding improving on quality and service level standards.
  • Understand the consequences of not maintaining quality focus and operate appropriately.
  • Document quality standards.
  • Ensure quality standards are implemented correctly.

Administrative Support:-

  • Provide general administration and coordination functions for managing service levels.
  • Prepare management presentations using information received.
  • Ensure all vendor related documents are stored in the shared document repository.

 

 

Title of the Position:

Business Analyst x2

Equity Requirement:

AA/EE

Location:

West Rand

Salary:

Market Related

Minimum Requirements:

Matric plus Bachelors degree or equivalent Diploma in Computer Science / Information Technology / Information Systems. Minimum 5 years experience in a related business operations environment. Minimum 2 years experience in Products and Services related business analysis environment. Proficiency in the use of software applications, databases, spreadsheets, and financial data modelling, extraction and reporting, and business process development. Technical background on either of the following: systems, networks, converged technology services, hosting, messaging & collaboration, and security technologies would be an advantage. Relevant (Telecom / ISP experience) business / commercial work experience. Ability to develop, document and maintain operational procedures. The designing and documenting detailed process flows and the development of business reports.

Key Responsibilities:

  • To translate business requirement into technical and operational requirement for new products and services development.
  • To provide support to various business areas with relevant analyzed information relating to The Company Business systems, including system architecture, product design and analysis, billing systems and reporting.
  • To facilitate communication between the business, technology, operations and project stakeholders.

Business / Requirement Analysis:-

  • Ensure / Maintain Internal Process and Systems Effectiveness.
  • Utilise analytical techniques like business process modelling and mapping, process flows, to improve and support the development of new product and services as they are required.
  • Gather, define, analyze and evaluate the needs of the business unit and its stakeholders and develop a solution for those business requirements.
  • Facilitate workshops with stakeholders and liaise with the IT / Engineering / Operations / etc departments, and external service providers.
  • Deliver business requirements within budget as per service level agreement.
  • Produce weekly status reports to keep stakeholders updated on progress of design.
  • Ensure that there are no audit findings in terms of non-adherence to standards.
  • Ensure proposed solutions comply with competitive and/or regulatory obligations.
  • Analyse system components, and define the systems structures and inputs required.
  • Analyze user requirements with regard to new products & services, business functions, enhancements or changes to existing system functionality.
  • Determine the possible solutions to meet the business requirements, decide on the optimum solution in collaboration with all applicable users or product owners and compile the User Requirements Specifications for the development of the function.
  • Able to research and compile a business case, feasibility and impact studies.

Data Extraction / Management:-

  • Assess the implications of new technology implemented within the business against divisional KPI’s.
  • Use various software applications, models and tools to assemble, manipulate and/or format data and/or reports.
  • Continually validate the definition of data against other sources such as marketing reporting to ensure that financial and operational consolidation data and reports are interpreted correctly by users.
  • Assess current data sources available and find new and additional data and make these available to analysts to support projects.
  • Apply all business rules to data extraction / KPIs production.
  • Maintain updated list of all required data in alignment with business tactical strategy changes.
  • Identify most reliable sources of data to extract to meet reporting information requests, and develop standards that can be developed into automated reports.
  • Ensure product delivery is in line with established IT blueprint.
  • Ensure adherence to SDLC.
  • Problem Identification and Resolution.
  • Proactively identify potential problems that could arise in process deployment or systems use.
  • Follow clear and linear procedures to diagnose and solve problems that are not always obvious, tailoring solutions to suit various problems.
  • Take action to prevent the recurrence of problems.

Reporting / Information Management :-

  • Provide detail reporting and recommendations to Product Managers, Customer Services, or other project stakeholders.
  • Promote proper usage of The Business systems.
  • Assist business with customer queries, e.g. billing, implementation, system errors.
  • Perform analysis on the various revenue streams to determine potential revenue leakage.
  • Refine and implement additional controls on processes where revenue leakage has occurred.
  • Keep abreast of technical developments by maintaining contact with external / Technology Providers.

Compliance:-

  • Apply a working knowledge of legislation, regulations and guidelines, verifying documents and reports for completeness and compliance.
  • Comply with The Company’s Business rules with regards to changes / modifications on the system.
  • Keep departmental procedures up to date with regards to report creation and modification.
  • Ensure that information is stored in compliance with data recovery rules, and meets all external audit requirements.

Customer Satisfaction:-

  • Understand the nature and scope of needs and requirements and provide value adding reporting, gap analysis and recommendations.
  • Provide information to management team per division on request.
  • Extract information from the system to resolve queries.
  • Act on requests for new reports, looking for ways extract the data required from various systems.
  • Develop and implement continuous improvement infrastructure in alignment to customer needs.

Supervisory / Leadership / Managerial Complexity:-

  • Provide input into performance of cross-functional team members involved, per initiative.
  • Motivate, direct and guide cross-functional team members for the duration of the assigned project.
  • Provide training to staff on all new / improved operational processes by employing the train the trainer methodology.
  • Set criteria and evaluate outcome of performance of new / improved process per division.
  • Identify and recommend best suited skills and resources required to implement an initiative, in consultation with line management.
  • Provide input to line management on areas of skills requirements and improvement.

 

 

Title of the Position:

Manager: SME Solutions

Equity Requirement:

AA/EE

Location:

West Rand

Salary:

Market Related

Minimum Requirements:

Matric plus 3 year tertiary qualification in Commerce (Marketing / Communication / Finance) or Technology Systems related. 5 years’ experience in an appropriate marketing, sales, product management or commercial role. Telecoms industry experience. Experience in business-to-business sales.

Key Responsibilities:

Driving Profitable Growth for The Business:-

  • Measure product and solution profitability.
  • Drive achievement of revenue targets for SME solutions, including direct participation in large deals.
  • Leverage and ensure that product and solution implementation and Group EBU strategies supports development of synergy and scale.
  • Identify and select appropriate partnerships for the SME products and solutions.
  • Launch new solutions and products within 6 months.

Focus on providing exceptional Client Experience:-

  • Ensure the development and delivery of client-relevant SME solutions.
  • Work closely with the customer service and sales teams to provide client-relevant solutions.
  • Ensure the development of best-in-class products and solutions best-fit to client business requirements (quality, price, availability, reliability).
  • Be a custodian for client engagement across the business.

Ensuring a culture of Operational Excellence:-

  • Ensure processes and procedures are optimised to launch new products and solutions within a 6-month timeframe.
  • Ensure that a process is in place for seamless handover between all divisions and the products and solutions team.
  • Business Analysis:
  • Perform Business Analysis Company SA Business Analysis in line with the methodology and guidelines.
  • Identify ways to fine tune policies, processes and systems in line with changing work practices.
  • Determine, document, and review requirements for projects within the scope of the value stream or impacting processes and systems.
  • Design, analyse and document workflow and make appropriate recommendations that will positively impact operational effectiveness.
    • Identify Business Improvement and Optimisation opportunities that will result in improvement of process performance.
  • Ensure that benchmarking is conducted with other companies and organizations within and outside the industry.
  • Construct business cases for initiations proposed by the business. Research and consider best practice, local conditions, trends, as well as competitor activity.
  • Identify and implement innovative ways to use minimum resources to achieve maximum outputs.
  • Project Management:
  • Develop and drive the execution of agreed projects.
  • Drive the implementation, tracking, monitoring and compliance of Projects.
  • Contract management in line with Procurement Policies
  • Co-ordinate project reporting.
  • Ensure effective implementation of the integrated project management model.
  • Risk management.

Instilling appropriate Employee Excellence:-

  • Coach and mentor Product Specialists in the SME team.
  • Support a culture of innovation and knowledge share within the team and across The Business organisation.
  • Act as an ambassador and role model for The Company Enterprise Business by living the brand values and vital behaviours.

Ensuring appropriate Governance and Control measures:-

  • Ensure alignment with Group EBU products and solutions strategy.
  • Ensure all The Company budget and procurement processes are adhered to.

Creativities (improvement/innovation inherent):-

  • Strategy and shift in direction, innovation in terms of segmented approach.
  • Support aggressive market share programs.
  • Innovative means to understand and interpret customer innovation.
  • Future focus in terms of new products markets and services to improve market share and returns.
  • Apply market research in an optimal way to add as much value as possible to own and other areas of the business.
  • Proactive research and speedy communication of results and recommendations to the relevant areas to build a competitive advantage.
  • Recommend innovative solutions to enhance The Company performance.
  • Ensure continuous improvements at system, process and procedure level, in alignment with EBU.
  • Structure and build key customer insight, and communicate this to the business via vertical strategy documents.

 

Title of the Position:

Manager: Solution Planning – Partnership

Equity Requirement:

AA/EE

Location:

West Rand

Salary:

Market Related

Minimum Requirements:

Relevant 3 Year Degree / Diploma in Commerce, Project Management or IT (e.g. Comm. / BSc / National Diploma / BTech). Minimum 5 Years Operational experience (in Marketing / Retail / Call Centre / Commercial). At least 5 years’ experience in leading retail and service operations in the ICT, mobile and/or in retail-intensive B2B / B2C industries. A strong demonstrable background in developing and executing exceptional customer service strategies. Minimum of 5 years’ experience in area of specialisation; with experience in supervising / managing others and managing 3rd party relationships. Experience working in a medium to large organization.

Key Responsibilities:

  • To continuously improve the processes and operations that allow the Client Services teams to deliver The Company Business solutions and products to clients in line with the target costs, KPIs and defined SLAs This role will also be responsible for continuously improving the cost-to-serve and cost-to-assure though demand analysis, vendor performance analysis and process optimization. The role will be responsible for on-boarding fixed and mobile clients, manage financial controls and governance and ensuring quality controls are in place across all processes whilst adhering to regulatory.

Operational Planning:-

  • Working with client operations teams (project managers and engineers), process and system owners, solution vendors and Product teams,
  • Responsible for analysing existing tools, processes, people and vendors to ensure the optimal capabilities in The Company are available to meet the desired SLAs and target cost-to-install.
  • Give input into implementation and co-ordinate solutions with vendors and internal training material and/or overview presentations.
  • Work closely with the process owners to ensure any potential solutions are given the correct priority.
  • Responsible for ensuring that any solution provided adheres to compliance of corporate Risk and Compliance requirements.
  • Required to manage multiple Business implementations at any one time whilst ensuring deadlines are adhered to.
  • Consider the current, medium and long term (1-2 years) implications of decisions/outcome from vetting operations.
  • Plan and conduct review of the credit extended to customers in periodic intervals.

Service installation and solution implementation:-

  • Ensure correct Project management methodology and processes are adhered to (incl. training).
  • Ensure correct Vendor delivery processes are in place.
  • Responsible for Service inventory forecasts.

Optimize the cost effectiveness of the planning function:-

  • Revise the processes related to Project Management, Pre-sales-to-Order Entry and implementation management
  • Ensure projects are delivered timeously and according to forecasted costing.
  • Review processes and changes needed into system.

Drive defined profitable Growth:-

  • Ensure all customer projects are completed within agreed time, cost and quality objectives.
  • Drive client retention through effective service delivery.
  • Ensure delivery against agreed SLAs.
  • Set up internal and external tracking and monitoring of service, quality, cost control and timeliness and reporting on all KPIs.

Operational Readiness / Support:-

  • Oversee the creation and ongoing execution of the operational readiness checklist and assessment, leading and coordinating the work of project leaders across all organizations preparing for each go-live. The scope of this work includes integration with testing, cutover, contingency execution, go-live decision assessment and overall operational readiness evaluation.
  • Ensure that operational readiness scope is in alignment with the strategic direction of Company.
  • Develop the Operational Readiness Framework and Methodology in alignment with Company Program Plan.
  • Develop a detailed implementation plan of the Operational Readiness development, testing and execution in alignment with the Company Program.
  • Monitoring project risks and execution of contingencies as they are initiated.
  • Work closely with up to eight independent functions / departments to develop and evaluate operational readiness.
  • Develop metrics and measures to feed to overall project go-live readiness decision.
  • Establish a list of measureable critical success factors for the Operational Readiness execution.
  • Manage the resources associated with this investment against ROI.
  • Coordinate the milestones and priorities of project teams within all phases of the program lifecycle.
  • Design, develop and execute the central overall Operational Readiness Checklist.
  • Manage and report on the project schedule, including updating of the project plan.

Ensuring a culture of Operational Excellence:-

  • Ensure accurate and timely business and performance reporting process.
  • Ensure appropriate business predictability across all client projects.
  • Ensure the right client service organisation structure to enable better client experience.
  • Ensure the right client service processes and procedures across the business.
  • Ensure the client-centric tools / systems are kept updated, accurate and accessible to clients through all relevant channels.
  • Continuously develop and recommend client service models to align the business performance.
  • Ensure that a process is in place for seamless handover between all divisions and client service.
  • Ensure effective vetting operations systems and process aligned to corporate service level targets for all business channels’ customers.
  • Define predictive models to assess probability of default and measure propensity for payment for the applicable channels.
  • Design and Implementation and management of effective scorecard for all SME and business customers which is in line with overall Company RA strategy for business operations.
  • Develop and produce a Risk Matrix on existing customers and review guarantee requirements at consistent periodic intervals.
  • Quality assurance of CNSA’s, ensuring discount structures; connection incentives and guarantees are in accordance with Sales proposals.
  • Provide necessary operational support to the business channels in preparation and finalization of Tender documents.
  • Develop and implement proper control mechanisms for handling and maintenance of retained customer resources (i.e. Guarantee, CI etc) and ensure that they are in line with company guidelines.

Ensuring appropriate Governance and Control measures:-

  • Strictly follow and ensure team compliance of relevant policies and procedures.
  • Ensure effective SLA strategies are in place to support the business.
  • Implement proper controls and processes to minimise revenue leakage.
  • Ensure proper project controls are in place to manage financial and operational risks across the business.
  • Appropriate implementation of DoA.
  • Continuous improvement of efficiency and effectiveness of vetting operations.

Process Management:-

  • Responsible for leading and driving a consistent Quality and Process message with an emphasis on continual improvement.
  • Understand the ITSM landscape of the Customer (internal) and understand In-scope ITIL / eTOM processes to be designed and implemented.
  • Provide ITIL and eTom best practice consulting at a strategic, design, and operational level for the Customer’s environment.
  • Understand the specific Process requirements of the Customer and gather the required inputs on Customer’s people, practices and processes, Organization structure, ITIL Tools in-use, as-is process, details on current Vendors.

Quality Compliance:-

  • Manage quality compliance by identifying quality requirements; disseminating standards, policies, and procedures; analyzing audits and other quality data; recommending and implementing process improvement plans.
  • Must understand data-collection analytics, problem solving, and metric reporting to build a sustainable quality process.
  • Identify best practices and optimize the use of quality tools to provide superior quality.

Project Management:-

  • Develop and drive the execution of agreed projects.
  • Drive the implementation, tracking, monitoring and compliance of Projects.
  • Contract management in line with Procurement Policies.
  • Co-ordinate project reporting.
  • Ensure effective implementation of the integrated project management model.
  • Risk and issue management.

Business Analysis:-

  • Perform Business Analysis Company SA Business Analysis in line with the methodology and guidelines.
  • Identify ways to fine tune policies, processes and systems in line with changing work practices.
  • Determine, document, and review requirements for projects within the scope of the value stream or impacting processes and systems.
  • Design, analyse and document workflow and make appropriate recommendations that will positively impact operational effectiveness.
  • Identify Business Improvement and Optimisation opportunities that will result in improvement of process performance.
  • Ensure that benchmarking is conducted with other companies and organizations within and outside the industry.
  • Construct business cases for initiations proposed by the business. Research and consider best practice, local conditions, trends, as well as competitor activity.
  • Identify and implement innovative ways to use minimum resources to achieve maximum outputs.

Supervisory / Leadership / Managerial Complexity:-

  • Deploy and redeploy resources to get the work done.
  • Build and enforce a customer centric approach.
  • Employee relations and collaborative teamwork.
  • Build professionalism, loyalty and commitment to the organization.
  • Communicate actively and effectively resolving any potential conflicts that may arise.
  • Display insight into leadership style and how it impacts on performance positively and negatively.
  • Have the self insight and flexibility to adapt to different situations.
  • Manage boundaries that separate units in order to optimise workflow.
  • Living the Company Brand – changing and influence employees behaviour.
  • Lead, develop and coach the Client Service team.
  • Manage a team in covering all fulfilment and order management tasks.
  • Act as an ambassador and role model for The Company Enterprise Business by living the brand values and vital behaviours.
  • Make The Company business Client Service environment the best place to work.
  • Improve the employee engagement through the GCA.
  • Ensure the attraction, development and retention of Client Service and Project Management talent.
  • Build a professional and differentiated Client Service team.
  • Ensure a culture of continuous evaluation and improvement.
  • Drive a culture of high performance, accountability and consequence management.

 

 

Title of the Position:

Manager: Solution Planning – Private

Equity Requirement:

AA/EE

Location:

West Rand

Salary:

Market Related

Minimum Requirements:

Relevant 3 Year Degree / Diploma in Commerce, Project Management or IT (e.g. Comm. / BSc / National Diploma / BTech). Minimum 5 Years Operational experience (in Marketing / Retail / Call Centre / Commercial). At least 5 years’ experience in leading retail and service operations in the ICT, mobile and/or in retail-intensive B2B / B2C industries. A strong demonstrable background in developing and executing exceptional customer service strategies. Minimum of 5 years’ experience in area of specialisation; with experience in supervising / managing others and managing 3rd party relationships. Experience working in a medium to large organization.

Key Responsibilities:

  • To continuously improve the processes and operations that allow the Client Services teams to deliver The Company Business solutions and products to clients in line with the target costs, KPIs and defined SLAs This role will also be responsible for continuously improving the cost-to-serve and cost-to-assure though demand analysis, vendor performance analysis and process optimization. The role will be responsible for on-boarding fixed and mobile clients, manage financial controls and governance and ensuring quality controls are in place across all processes whilst adhering to regulatory.

Operational Planning:-

  • Working with client operations teams (project managers and engineers), process and system owners, solution vendors and Product teams,
  • Responsible for analysing existing tools, processes, people and vendors to ensure the optimal capabilities in The Company are available to meet the desired SLAs and target cost-to-install.
  • Give input into implementation and co-ordinate solutions with vendors and internal training material and/or overview presentations.
  • Work closely with the process owners to ensure any potential solutions are given the correct priority.
  • Responsible for ensuring that any solution provided adheres to compliance of corporate Risk and Compliance requirements.
  • Required to manage multiple Business implementations at any one time whilst ensuring deadlines are adhered to.
  • Consider the current, medium and long term (1-2 years) implications of decisions / outcome from vetting operations.
  • Plan and conduct review of the credit extended to customers in periodic intervals.

Service installation and solution implementation:-

  • Ensure correct Project management methodology and processes are adhered to (incl. training).
  • Ensure correct Vendor delivery processes are in place.
  • Responsible for Service inventory forecasts.

Optimize the cost effectiveness of the planning function:-

  • Revise the processes related to Project Management, Pre-sales-to-Order Entry and implementation management
  • Ensure projects are delivered timeously and according to forecasted costing.
  • Review processes and changes needed into system.

Drive defined profitable Growth:-

  • Ensure all customer projects are completed within agreed time, cost and quality objectives.
  • Drive client retention through effective service delivery.
  • Ensure delivery against agreed SLAs.
  • Set up internal and external tracking and monitoring of service, quality, cost control and timeliness and reporting on all KPIs.

Operational Readiness / Support:-

  • Oversee the creation and ongoing execution of the operational readiness checklist and assessment, leading and coordinating the work of project leaders across all organizations preparing for each go-live. The scope of this work includes integration with testing, cutover, contingency execution, go-live decision assessment and overall operational readiness evaluation.
  • Ensure that operational readiness scope is in alignment with the strategic direction of Company.
  • Develop the Operational Readiness Framework and Methodology in alignment with Company Program Plan.
  • Develop a detailed implementation plan of the Operational Readiness development, testing and execution in alignment with the Company Program.
  • Monitoring project risks and execution of contingencies as they are initiated.
  • Work closely with up to eight independent functions / departments to develop and evaluate operational readiness.
  • Develop metrics and measures to feed to overall project go-live readiness decision.
  • Establish a list of measureable critical success factors for the Operational Readiness execution.
  • Manage the resources associated with this investment against ROI.
  • Coordinate the milestones and priorities of project teams within all phases of the program lifecycle.
  • Design, develop and execute the central overall Operational Readiness Checklist.
  • Manage and report on the project schedule, including updating of the project plan.

Ensuring a culture of Operational Excellence:-

  • Ensure accurate and timely business and performance reporting process.
  • Ensure appropriate business predictability across all client projects.
  • Ensure the right client service organisation structure to enable better client experience.
  • Ensure the right client service processes and procedures across the business.
  • Ensure the client-centric tools / systems are kept updated, accurate and accessible to clients through all relevant channels.
  • Continuously develop and recommend client service models to align the business performance.
  • Ensure that a process is in place for seamless handover between all divisions and client service.
  • Ensure effective vetting operations systems and process aligned to corporate service level targets for all business channels’ customers.
  • Define predictive models to assess probability of default and measure propensity for payment for the applicable channels.
  • Design and Implementation and management of effective scorecard for all SME and business customers which is in line with overall Company RA strategy for business operations.
  • Develop and produce a Risk Matrix on existing customers and review guarantee requirements at consistent periodic intervals.
  • Quality assurance of CNSA’s, ensuring discount structures; connection incentives and guarantees are in accordance with Sales proposals.
  • Provide necessary operational support to the business channels in preparation and finalization of Tender documents.
  • Develop and implement proper control mechanisms for handling and maintenance of retained customer resources (i.e. Guarantee, CI etc) and ensure that they are in line with company guidelines.

Ensuring appropriate Governance and Control measures:-

  • Strictly follow and ensure team compliance of relevant policies and procedures.
  • Ensure effective SLA strategies are in place to support the business.
  • Implement proper controls and processes to minimise revenue leakage.
  • Ensure proper project controls are in place to manage financial and operational risks across the business.
  • Appropriate implementation of DoA.
  • Continuous improvement of efficiency and effectiveness of vetting operations.

Process Management:-

  • Responsible for leading and driving a consistent Quality and Process message with an emphasis on continual improvement.
  • Understand the ITSM landscape of the Customer (internal) and understand In-scope ITIL / eTOM processes to be designed and implemented.
  • Provide ITIL and eTom best practice consulting at a strategic, design, and operational level for the Customer’s environment.
  • Understand the specific Process requirements of the Customer and gather the required inputs on Customer’s people, practices and processes, Organization structure, ITIL Tools in-use, as-is process, details on current Vendors.

Quality Compliance:-

  • Manage quality compliance by identifying quality requirements; disseminating standards, policies, and procedures; analyzing audits and other quality data; recommending and implementing process improvement plans.
  • Must understand data-collection analytics, problem solving, and metric reporting to build a sustainable quality process.
  • Identify best practices and optimize the use of quality tools to provide superior quality.

Project Management:-

  • Develop and drive the execution of agreed projects.
  • Drive the implementation, tracking, monitoring and compliance of Projects.
  • Contract management in line with Procurement Policies.
  • Co-ordinate project reporting.
  • Ensure effective implementation of the integrated project management model.
  • Risk and issue management.

Business Analysis:-

  • Perform Business Analysis Company SA Business Analysis in line with the methodology and guidelines.
  • Identify ways to fine tune policies, processes and systems in line with changing work practices.
  • Determine, document, and review requirements for projects within the scope of the value stream or impacting processes and systems.
  • Design, analyse and document workflow and make appropriate recommendations that will positively impact operational effectiveness.
  • Identify Business Improvement and Optimisation opportunities that will result in improvement of process performance.
  • Ensure that benchmarking is conducted with other companies and organizations within and outside the industry.
  • Construct business cases for initiations proposed by the business. Research and consider best practice, local conditions, trends, as well as competitor activity.
  • Identify and implement innovative ways to use minimum resources to achieve maximum outputs.

Supervisory / Leadership / Managerial Complexity:-

  • Deploy and redeploy resources to get the work done.
  • Build and enforce a customer centric approach.
  • Employee relations and collaborative teamwork.
  • Build professionalism, loyalty and commitment to the organization.
  • Communicate actively and effectively resolving any potential conflicts that may arise.
  • Display insight into leadership style and how it impacts on performance positively and negatively.
  • Have the self insight and flexibility to adapt to different situations.
  • Manage boundaries that separate units in order to optimise workflow.
  • Living the Company Brand – changing and influence employees behaviour.
  • Lead, develop and coach the Client Service team.
  • Manage a team in covering all fulfilment and order management tasks.
  • Act as an ambassador and role model for The Company Enterprise Business by living the brand values and vital behaviours.
  • Make The Company business Client Service environment the best place to work.
  • Improve the employee engagement through the GCA.
  • Ensure the attraction, development and retention of Client Service and Project Management talent.
  • Build a professional and differentiated Client Service team.
  • Ensure a culture of continuous evaluation and improvement.
  • Drive a culture of high performance, accountability and consequence management.

 

 

Title of the Position:

Manager: Solution Planning – SME

Equity Requirement:

AA/EE

Location:

West Rand

Salary:

Market Related

Minimum Requirements:

Relevant 3 Year Degree / Diploma in Commerce, Project Management or IT (e.g. Comm. / BSc / National Diploma / BTech). Minimum 5 Years Operational experience (in Marketing / Retail / Call Centre / Commercial). At least 5 years’ experience in leading retail and service operations in the ICT, mobile and/or in retail-intensive B2B / B2C industries. A strong demonstrable background in developing and executing exceptional customer service strategies. Minimum of 5 years’ experience in area of specialisation; with experience in supervising / managing others and managing 3rd party relationships. Experience working in a medium to large organization.

Key Responsibilities:

  • To continuously improve the processes and operations that allow the Client Services teams to deliver The Company Business solutions and products to clients in line with the target costs, KPIs and defined SLAs This role will also be responsible for continuously improving the cost-to-serve and cost-to-assure though demand analysis, vendor performance analysis and process optimization. The role will be responsible for on-boarding fixed and mobile clients, manage financial controls and governance and ensuring quality controls are in place across all processes whilst adhering to regulatory.

Operational Planning:-

  • Working with client operations teams (project managers and engineers), process and system owners, solution vendors and Product teams,
  • Responsible for analysing existing tools, processes, people and vendors to ensure the optimal capabilities in The Company are available to meet the desired SLAs and target cost-to-install.
  • Give input into implementation and co-ordinate solutions with vendors and internal training material and/or overview presentations.
  • Work closely with the process owners to ensure any potential solutions are given the correct priority.
  • Responsible for ensuring that any solution provided adheres to compliance of corporate Risk and Compliance requirements.
  • Required to manage multiple Business implementations at any one time whilst ensuring deadlines are adhered to.
  • Consider the current, medium and long term (1-2 years) implications of decisions / outcome from vetting operations.
  • Plan and conduct review of the credit extended to customers in periodic intervals.

Service installation and solution implementation:-

  • Ensure correct Project management methodology and processes are adhered to (incl. training).
  • Ensure correct Vendor delivery processes are in place.
  • Responsible for Service inventory forecasts.

Optimize the cost effectiveness of the planning function:-

  • Revise the processes related to Project Management, Pre-sales-to-Order Entry and implementation management
  • Ensure projects are delivered timeously and according to forecasted costing.
  • Review processes and changes needed into system.

Drive defined profitable Growth:-

  • Ensure all customer projects are completed within agreed time, cost and quality objectives.
  • Drive client retention through effective service delivery.
  • Ensure delivery against agreed SLAs.
  • Set up internal and external tracking and monitoring of service, quality, cost control and timeliness and reporting on all KPIs.

Operational Readiness / Support:-

  • Oversee the creation and ongoing execution of the operational readiness checklist and assessment, leading and coordinating the work of project leaders across all organizations preparing for each go-live. The scope of this work includes integration with testing, cutover, contingency execution, go-live decision assessment and overall operational readiness evaluation.
  • Ensure that operational readiness scope is in alignment with the strategic direction of Company.
  • Develop the Operational Readiness Framework and Methodology in alignment with Company Program Plan.
  • Develop a detailed implementation plan of the Operational Readiness development, testing and execution in alignment with the Company Program.
  • Monitoring project risks and execution of contingencies as they are initiated.
  • Work closely with up to eight independent functions / departments to develop and evaluate operational readiness.
  • Develop metrics and measures to feed to overall project go-live readiness decision.
  • Establish a list of measureable critical success factors for the Operational Readiness execution.
  • Manage the resources associated with this investment against ROI.
  • Coordinate the milestones and priorities of project teams within all phases of the program lifecycle.
  • Design, develop and execute the central overall Operational Readiness Checklist.
  • Manage and report on the project schedule, including updating of the project plan.

Ensuring a culture of Operational Excellence:-

  • Ensure accurate and timely business and performance reporting process.
  • Ensure appropriate business predictability across all client projects.
  • Ensure the right client service organisation structure to enable better client experience.
  • Ensure the right client service processes and procedures across the business.
  • Ensure the client-centric tools / systems are kept updated, accurate and accessible to clients through all relevant channels.
  • Continuously develop and recommend client service models to align the business performance.
  • Ensure that a process is in place for seamless handover between all divisions and client service.
  • Ensure effective vetting operations systems and process aligned to corporate service level targets for all business channels’ customers.
  • Define predictive models to assess probability of default and measure propensity for payment for the applicable channels.
  • Design and Implementation and management of effective scorecard for all SME and business customers which is in line with overall Company RA strategy for business operations.
  • Develop and produce a Risk Matrix on existing customers and review guarantee requirements at consistent periodic intervals.
  • Quality assurance of CNSA’s, ensuring discount structures; connection incentives and guarantees are in accordance with Sales proposals.
  • Provide necessary operational support to the business channels in preparation and finalization of Tender documents.
  • Develop and implement proper control mechanisms for handling and maintenance of retained customer resources (i.e. Guarantee, CI etc) and ensure that they are in line with company guidelines.

Ensuring a culture of Operational Excellence:-

  • Ensure accurate and timely business and performance reporting process.
  • Ensure appropriate business predictability across all client projects.
  • Ensure the right client service organisation structure to enable better client experience.
  • Ensure the right client service processes and procedures across the business.
  • Ensure the client-centric tools / systems are kept updated, accurate and accessible to clients through all relevant channels.
  • Continuously develop and recommend client service models to align the business performance.
  • Ensure that a process is in place for seamless handover between all divisions and client service.
  • Ensure effective vetting operations systems and process aligned to corporate service level targets for all business channels’ customers.
  • Define predictive models to assess probability of default and measure propensity for payment for the applicable channels.
  • Design and Implementation and management of effective scorecard for all SME and business customers which is in line with overall Company RA strategy for business operations.
  • Develop and produce a Risk Matrix on existing customers and review guarantee requirements at consistent periodic intervals.
  • Quality assurance of CNSA’s, ensuring discount structures; connection incentives and guarantees are in accordance with Sales proposals.
  • Provide necessary operational support to the business channels in preparation and finalization of Tender documents.
  • Develop and implement proper control mechanisms for handling and maintenance of retained customer resources (i.e. Guarantee, CI etc) and ensure that they are in line with company guidelines.

Ensuring appropriate Governance and Control measures:-

  • Strictly follow and ensure team compliance of relevant policies and procedures.
  • Ensure effective SLA strategies are in place to support the business.
  • Implement proper controls and processes to minimise revenue leakage.
  • Ensure proper project controls are in place to manage financial and operational risks across the business.
  • Appropriate implementation of DoA.
  • Continuous improvement of efficiency and effectiveness of vetting operations.

Process Management:-

  • Responsible for leading and driving a consistent Quality and Process message with an emphasis on continual improvement.
  • Understand the ITSM landscape of the Customer (internal) and understand In-scope ITIL / eTOM processes to be designed and implemented.
  • Provide ITIL and eTom best practice consulting at a strategic, design, and operational level for the Customer’s environment.
  • Understand the specific Process requirements of the Customer and gather the required inputs on Customer’s people, practices and processes, Organization structure, ITIL Tools in-use, as-is process, details on current Vendors.

Quality Compliance:-

  • Manage quality compliance by identifying quality requirements; disseminating standards, policies, and procedures; analyzing audits and other quality data; recommending and implementing process improvement plans.
  • Must understand data-collection analytics, problem solving, and metric reporting to build a sustainable quality process.
  • Identify best practices and optimize the use of quality tools to provide superior quality.

Project Management:-

  • Develop and drive the execution of agreed projects.
  • Drive the implementation, tracking, monitoring and compliance of Projects.
  • Contract management in line with Procurement Policies.
  • Co-ordinate project reporting.
  • Ensure effective implementation of the integrated project management model.
  • Risk and issue management.

Business Analysis:-

  • Perform Business Analysis Company SA Business Analysis in line with the methodology and guidelines.
  • Identify ways to fine tune policies, processes and systems in line with changing work practices.
  • Determine, document, and review requirements for projects within the scope of the value stream or impacting processes and systems.
  • Design, analyse and document workflow and make appropriate recommendations that will positively impact operational effectiveness.
  • Identify Business Improvement and Optimisation opportunities that will result in improvement of process performance.
  • Ensure that benchmarking is conducted with other companies and organizations within and outside the industry.
  • Construct business cases for initiations proposed by the business. Research and consider best practice, local conditions, trends, as well as competitor activity.
  • Identify and implement innovative ways to use minimum resources to achieve maximum outputs.

Supervisory / Leadership / Managerial Complexity:-

  • Deploy and redeploy resources to get the work done.
  • Build and enforce a customer centric approach.
  • Employee relations and collaborative teamwork.
  • Build professionalism, loyalty and commitment to the organization.
  • Communicate actively and effectively resolving any potential conflicts that may arise.
  • Display insight into leadership style and how it impacts on performance positively and negatively.
  • Have the self insight and flexibility to adapt to different situations.
  • Manage boundaries that separate units in order to optimise workflow.
  • Living the Company Brand – changing and influence employees behaviour.
  • Lead, develop and coach the Client Service team.
  • Manage a team in covering all fulfilment and order management tasks.
  • Act as an ambassador and role model for The Company Enterprise Business by living the brand values and vital behaviours.
  • Make The Company business Client Service environment the best place to work.
  • Improve the employee engagement through the GCA.
  • Ensure the attraction, development and retention of Client Service and Project Management talent.
  • Build a professional and differentiated Client Service team.
  • Ensure a culture of continuous evaluation and improvement.
  • Drive a culture of high performance, accountability and consequence management.

 

Title of the Position:

Manager – Enterprise Cloud Solutions

Equity Requirement:

AA/EE

Location:

West Rand

Salary:

Market Related

Minimum Requirements:

3 year tertiary qualification in Commerce (Marketing / Communication / Finance) or Technology Systems related. 5 years’ experience in an appropriate marketing, sales, product management or commercial role. Telecoms industry experience. Experience in business-to-business sales.

Key Responsibilities:

  • This role exists to ensure effective management of the Cloud Solutions portfolio through design, development, maintenance, marketing and sales offerings. This role also exists to ensure that targets and portfolio approach are centred on financial performance, client experience and end-to-end accountability.

Driving Profitable Growth for The Organisation:-

  • Measure product and solution profitability.
  • Drive achievement of revenue targets for Cloud solutions, including direct participation in large deals.
  • Leverage and ensure that product and solution implementation and Group strategies supports development of synergy and scale.
  • Identify and select appropriate partnerships for the Cloud products and solutions.
  • Launch new solutions and products within 6 months.

Focus on providing exceptional Client Experience:-

  • Ensure the development and delivery of client-relevant Cloud solutions.
  • Work closely with the customer service and sales teams to provide client-relevant solutions.
  • Ensure the development of best-in-class products and solutions best-fit to client business requirements (quality, price, availability, reliability).
  • Be a custodian for client engagement across the business.

Ensuring a culture of Operational Excellence:-

  • Ensure processes and procedures are optimised to launch new products and solutions within a 6-month timeframe.
  • Ensure that a process is in place for seamless handover between all divisions and the products and solutions team.
  • Business Analysis.
  • Perform Business Analysis Company SA Business Analysis in line with the methodology and guidelines.
  • Identify ways to fine tune policies, processes and systems in line with changing work practices.
  • Determine, document, and review requirements for projects within the scope of the value stream or impacting processes and systems.
  • Design, analyse and document workflow and make appropriate recommendations that will positively impact operational effectiveness.
  • Identify Business Improvement and Optimisation opportunities that will result in improvement of process performance.
  • Ensure that benchmarking is conducted with other companies and organizations within and outside the industry.
  • Construct business cases for initiations proposed by the business. Research and consider best practice, local conditions, trends, as well as competitor activity.
  • Identify and implement innovative ways to use minimum resources to achieve maximum outputs.

Project Management:-

  • Develop and drive the execution of agreed projects.
  • Drive the implementation, tracking, monitoring and compliance of Projects.
  • Contract management in line with Procurement Policies.
  • Co-ordinate project reporting.
  • Ensure effective implementation of the integrated project management model.
  • Risk management.

Instilling appropriate Employee Excellence:-

  • Coach and mentor Product Specialists in the Cloud team.
  • Support a culture of innovation and knowledge share within the team and across The Company Business organisation.
  • Act as an ambassador and role model for the organisation’s Enterprise Business by living the brand values and vital behaviours.

Ensuring appropriate Governance and Control measures:

  • Ensure alignment with Group products and solutions strategy.
  • Ensure all the organisation’s budget and procurement processes are adhered to.

Creativities:-

  • Strategy and shift in direction, innovation in terms of segmented approach.
  • Creative and cost effective initiatives to deliver on the business plan.
  • Creative means to understand and interpret innovation.
  • Future focus in terms of new products markets and services to improve market share and returns.
  • Strategy and shift in direction, innovation in terms of segmented approach.
  • Support aggressive market share programs.
  • Innovative means to understand and interpret customer innovation.
  • Future focus in terms of new products markets and services to improve market share and returns.
  • Apply market research in an optimal way to add as much value as possible to own and other areas of the business.
  • Proactive research and speedy communication of results and recommendations to the relevant areas to build a competitive advantage.
  • Recommend innovative solutions to enhance the organisation’s performance.
  • Ensure continuous improvements at system, process and procedure level.
  • Structure and build key customer insight, and communicate this to the business via vertical strategy documents.

 

 

Title of the Position:

Manager Procurement: Devices

Equity Requirement:

AA/EE

Location:

West Rand

Salary:

Market Related

Minimum Requirements:

Matric, a minimum 3 year degree/diploma in Contractual Law and/or Procurement/Purchasing, as well as a CIPS Certification Level 4/5. Minimum experience of 4 years working with Mobile/EUD and other consumer electronic devices, a minimum of 5 years experience within a Technology, Sales or Marketing and a minimum of 2 years experience in supervising or managing others. Must have experience in dealing with large value contracts and must have worked in a medium to large organization. Should also have attended training/short courses in specialised purchasing or procurement, systems, project management training, and Oracle. Incumbent must be able to work in a busy office environment with changing deadlines and priorities/ flexible working hours. Local travel when required.

Key Responsibilities:

  • To implement the Procurement strategy for Devices, EUD, Accessories and other respective commodities that form part of the Commercial category, by developing and managing tactical sourcing plans in alignment with Group Procurement and Group Commercial central categories.
  • Ensuring that all is done in accordance with Procurement PPP’s and legislation.

Operational Planning:-

  • Provide input into the long term plan (1-2 years) for the business unit.
  • Quarterly planning.
  • Translate Strategic Commercial Sourcing policies and guidelines into operational implementation plans, and drive the execution of Commercial Sourcing plans.
  • Assessment of inventory management, working and managing Device Management and retail / channel teams.
  • Establish a functional operational plan that will enable progressive engagement with Group Procurement.
  • Develop PPP’s for the sourcing department to ensure achievement of the organisation’s sourcing plan.
  • Develop action plan to ensure execution of sourcing plan enhances effectiveness, efficiency and performance.
  • Develop systems and processes to continuously identify constraints and improve on recurring problems.
  • Provide input to recommend ways where the quality of work is improved.
  • Establish sound practices to comply with best practices, legislation and other regulations and guidelines.
  • Ensure pre-approval of suppliers per commodity to reduce tender turnaround time.

Customer Requirements and Satisfaction:-

  • Consolidate sourcing requirements for the business unit and compile recommendations in conjunction with internal customers.
  • Work with legal and vendors to develop new and improves commercial requirements for vendors to improve the organisation’s commercial positions.
  • Liaise with internal customers and with Group Procurement to develop a commodity based forward plan for Commercial category.
  • Ensure all Commercial queries are attended to and resolved within agreed SLA’s.
  • Continuously seek feedback from customers /stakeholders and identify and analyse trends pertaining to customer requests and needs; to continually improve service delivery and cost efficiency.
  • Provide support and prompt feedback to internal customers on the status of the sourcing process.
  • Develop and maintain quality standards to enhance customer experience and cost efficiency.

Sourcing Operations and Efficiency:-

  • Develop sourcing framework, action plan and define the critical criteria and weightings for supplier selection.
  • Allocate responsibilities/categories of sourcing to the team members.
  • Revisit pricing continuously and assist in optimising SKU’s, OEM’s and supporting Device Sales and MRP.
  • Drive the usage of Group Framework Agreements.
  • Ensure end to end accountability of all tender and procurement related activities, i.e. SQM, TCO, BEE.
  • Drive continuous improvement in the tender turnaround time.
  • Establish cross functional sourcing teams responsible for executing the sourcing process.
  • Oversee contract negotiations in line with the organisation’s policies and procedures for local categories.
  • Review Tender / Quotes documents and ensure best price, quality of documentation and understanding of what is being procured in line with the Procurement PPP’S.
  • Ensure that Procurement Department is properly represented on all Tender Committees and also in also negotiations with suppliers.
  • Ensure that all tender submissions are evaluated in accordance with the pre-determined sourcing criteria and set weightings.
  • Oversee recommendations for commence/ conclusion of procurement process.
  • Liaise with the Commercial Legal Department to ensure that all contracts are reviewed from a legal perspective.
  • Monitor the commodity based sourcing, quality and tracking to identify critical cost areas.
  • Manage evaluations – Life Cycle Costing.
  • Manage and oversee value analysis and total cost of ownership analysis.

Supplier Relationship Management:-

  • Research the different categories of supplier market; and identify and gain knowledge of key suppliers in the local and international markets.
  • Provide input for recommendation of suppliers to be invited to tender.
  • Develop a portfolio of suppliers and ensure sound supplier relationship management.
  • Initiate timeous and appropriate action in the event of claims or problems arising out of negotiated contracts.
  • Recommend inputs for the definition of supplier performance on the scorecard.
  • Provide qualitative and quantitative inputs for the supplier performance management process.
  • Facilitate communication between internal customers and suppliers.

Reporting and Information Management:-

  • Provide feedback to internal customers on the progress of the sourcing process.
  • Manage the submission of reports concerning Commercial Sourcing activity on a monthly basis.
  • Ensure proper analysis of monthly reporting and spend analysis to commercial sourcing.
  • Ensure all sourcing contracts are uploaded into the system.
  • Monitor the storage and filling of all documentation in line with company standards.
  • Report on results, including compilation of periodic activity, budget compliance and monthly feedback for submission to senior management.
  • Report on Maverick spends and Retrospective spends on a monthly basis.
  • Promote a spread of EME’s, SME’s, engendered, large and specialised companies.
  • Manage evaluations – Life Cycle Costing.
  • Manage and oversee value analysis and total cost of ownership analysis.

BEE Awareness and Compliance:-

  • Ensure all sourcing operations are in compliance with the organisation’s BEE PPP’s.
  • Compile supplier information for BEE Reporting.
  • Monitor performance of BEE suppliers in line with overall Procurement Strategy and promote criteria for performance standards.

Project Management:-

  • Develop and drive the execution of agreed projects.
  • Drive the implementation, tracking, monitoring and compliance of Projects.
  • Contract management in line with Procurement Policies.
  • Co-ordinate project reporting.
  • Ensure effective implementation of the integrated project management model.
  • Risk management.

Business Analysis:-

  • Perform Business Analysis in line with the organisation’s methodology and guidelines.
  • Identify ways to fine tune policies, processes and systems in line with changing work practices.
  • Determine, document, and review requirements for projects within the scope of the value stream or impacting processes and systems.
  • Design, analyse and document workflow and make appropriate recommendations that will positively impact operational effectiveness.
  • Identify Business Improvement and Optimisation opportunities that will result in improvement of process performance.
  • Ensure that benchmarking is conducted with other companies and organizations within and outside the industry.
  • Construct business cases for initiations proposed by the business. Research and consider best practice, local conditions, trends, as well as competitor activity.
  • Identify and implement innovative ways to use minimum resources to achieve maximum outputs.

Supervisory/Leadership/Managerial Complexity:-

  • Coach, mentor, train and provide assistance to Sourcing Specialists.
  • Monitor execution of projects.
  • Performance Management (Staff and Suppliers).
  • Team Management and motivation.
  • Manage non-delivery of suppliers.
  • Institute disciplinary action when required.
  • Recruitment and selection of resources.
  • Recommend enhancements to Sourcing PPP’s.

Creativities:-

  • Keep abreast of developments in the market relevant to supplies and services.
  • Proactively identify new technologies, best practices that will meet the business needs in short and long term.
  • Identify innovative ways to use minimum resources to achieve maximum outputs.
  • Maintain sound relationships with customers, suppliers and the organisation’s Business units.
  • Encourage continuous service improvement.
  • Apply market research optimally to improve processes and procedures.

 

 

Title of the Position:

Product Specialist: Enterprise Cloud Solutions

Equity Requirement:

AA/EE

Location:

West Rand

Salary:

Market Related

Minimum Requirements:

Minimum of 3 year Degree / Diploma in Commerce (Marketing / Communication / Finance) or Technology Systems related advantageous. Minimum 3 years’ experience in marketing, sales, product management or commercial role. Telecoms industry experience. Experience in business-to-business sales.

Key Responsibilities:

  • To manage a portfolio of Cloud solutions through design, development, maintenance, marketing and sales of the offerings. The role also exists to ensure targets are met, financial performance is met, and provide end to end client experience.

Driving Profitable Growth for The Business:-

  • Drive defined revenue targets for Cloud solutions, including direct participation in the sales cycle.
  • Manage relevant partnerships for the Cloud products and solutions.
  • Measure product and solution profitability and keep rate cards accurate and competitive.
  • Deliver effective training of sales and pre-sales teams according to the year plan.
  • Execute campaigns and launches in conjunction with the marketing team.

Focus on providing exceptional Client Experience:-

  • Develop and maintain the appropriate product and solution collateral to support Sales and Partner teams.
  • Keep a consolidated service catalogue up to date for Cloud solutions.
  • Ensure the development and delivery of client-relevant Cloud solutions.
  • Maintain a high level of technical and commercial product knowledge and expertise in order to be the ‘go-to’ expert on the offerings.
  • Work closely with the customer service teams to ensure appropriate levels of service in implementation and support.

Ensuring a culture of Operational Excellence:-

  • Provide accurate and timely business and performance reporting through the appropriate systems and tools.
  • Ensure that a process is in place for seamless handover between all divisions involved in the end-to-end client experience.
  • Participate where required in the payments process for strategic partners and suppliers.
  • Responsibilities towards product development activities through close engagement with shared services and other functional areas of the business.

Employee Excellence:-

  • Support a culture of innovation and knowledge share within the team and across The Business organisation.
  • Act as an ambassador and role model for The Company Enterprise Business by living the brand values and vital behaviours.

Ensuring appropriate Governance and Control measures:-

  • Work within agreed alignment with Group EBU products and solutions strategy.
  • Work within agreed Company budget and procurement processes are adhered to.

Creativities:-

  • Strategy and shift in direction, innovation in terms of segmented approach.
  • Creative means to understand and interpret innovation.
  • Support aggressive market share programmes.
  • Innovative means to understand and interpret customer innovation.
  • Future focus in terms of new products markets and services to improve market share and returns.
  • Proactive research and speedy communication of results and recommendations to the relevant areas to build a competitive advantage.
  • Recommend innovative solutions to enhance the organization’s performance.
  • Ensure continuous improvements at system, process and procedure level.
  • Structure and build key customer insight, and communicate this to the business via vertical strategy documents.

 

Title of the Position:

Product Specialist: Enterprise Connectivity Solutions

Equity Requirement:

AA/EE

Location:

West Rand

Salary:

Market Related

Minimum Requirements:

Minimum of 3 year degree / diploma in Commerce (Marketing / Communication / Finance) or Technology Systems related advantageous. Minimum 3 years’ experience in marketing, sales, product management or commercial role. Telecoms industry experience. Experience in business-to-business sales.

Key Responsibilities:

  • To manage a portfolio of Connectivity solutions through design, development, maintenance, marketing and sales of the offerings. The role also exists to ensure targets are met, financial performance is met, and provide end to end client experience.

Driving Profitable Growth for The Business:-

  • Drive defined revenue targets for Connectivity solutions, including direct participation in the sales cycle.
  • Manage relevant partnerships for the Connectivity products and solutions.
  • Measure product and solution profitability and keep rate cards accurate and competitive.
  • Deliver effective training of sales and pre-sales teams according to the year plan.
  • Execute campaigns and launches in conjunction with the marketing team.

Focus on providing exceptional Client Experience:-

  • Develop and maintain the appropriate product and solution collateral to support Sales and Partner teams.
  • Keep a consolidated service catalogue up to date for Connectivity solutions.
  • Ensure the development and delivery of client-relevant Connectivity solutions.
  • Maintain a high level of technical and commercial product knowledge and expertise in order to be the ‘go-to’ expert on the offerings.
  • Work closely with the customer service teams to ensure appropriate levels of service in implementation and support.

Ensuring a culture of Operational Excellence:-

  • Provide accurate and timely business and performance reporting through the appropriate systems and tools.
  • Ensure that a process is in place for seamless handover between all divisions involved in the end-to-end client experience.
  • Participate where required in the payments process for strategic partners and suppliers.
  • Responsibilities towards product development activities through close engagement with shared services and other functional areas of the business.

Employee Excellence:-

  • Support a culture of innovation and knowledge share within the team and across The Business organisation.
  • Act as an ambassador and role model for The Company Enterprise Business by living the brand values and vital behaviours.

Ensuring appropriate Governance and Control measures:-

  • Work within agreed alignment with Group EBU products and solutions strategy.
  • Work within agreed Company budget and procurement processes are adhered to.

 

Title of the Position:

Product Specialist: Enterprise IoT Solutions

Equity Requirement:

AA/EE

Location:

West Rand

Salary:

Market Related

Minimum Requirements:

Minimum of 3 year Degree / Diploma in Commerce (Marketing / Communication / Finance) or Technology Systems related advantageous. Minimum 3 years’ experience in marketing, sales, product management or commercial role. Telecoms industry experience. Experience in business-to-business sales.

Key Responsibilities:

  • To manage a portfolio of IoT solutions through design, development, maintenance, marketing and sales of the offerings. The role also exists to ensure targets are met, financial performance is met, and provide end to end client experience.

Driving Profitable Growth for The Business:-

  • Drive defined revenue targets for IoT solutions, including direct participation in the sales cycle.
  • Manage relevant partnerships for the IoT products and solutions.
  • Measure product and solution profitability and keep rate cards accurate and competitive.
  • Deliver effective training of sales and pre-sales teams according to the year plan.
  • Execute campaigns and launches in conjunction with the marketing team.

Focus on providing exceptional Client Experience:-

  • Develop and maintain the appropriate product and solution collateral to support Sales and Partner teams.
  • Keep a consolidated service catalogue up to date for IoT solutions.
  • Ensure the development and delivery of client-relevant IoT solutions.
  • Maintain a high level of technical and commercial product knowledge and expertise in order to be the ‘go-to’ expert on the offerings.
  • Work closely with the customer service teams to ensure appropriate levels of service in implementation and support.

Ensuring a culture of Operational Excellence:-

  • Provide accurate and timely business and performance reporting through the appropriate systems and tools.
  • Ensure that a process is in place for seamless handover between all divisions involved in the end-to-end client experience.
  • Participate where required in the payments process for strategic partners and suppliers.
  • Responsibilities towards product development activities through close engagement with shared services and other functional areas of the business.

Employee Excellence:-

  • Support a culture of innovation and knowledge share within the team and across The Business organisation.
  • Act as an ambassador and role model for The Company Enterprise Business by living the brand values and vital behaviours.

Ensuring appropriate Governance and Control measures:-

  • Work within agreed alignment with Group EBU products and solutions strategy.
  • Work within agreed Company budget and procurement processes are adhered to.

Creativities:-

  • Strategy and shift in direction, innovation in terms of segmented approach.
  • Creative means to understand and interpret innovation.
  • Support aggressive market share programmes.
  • Innovative means to understand and interpret customer innovation.
  • Future focus in terms of new products markets and services to improve market share and returns.
  • Proactive research and speedy communication of results and recommendations to the relevant areas to build a competitive advantage.
  • Recommend innovative solutions to enhance the organization’s performance.
  • Ensure continuous improvements at system, process and procedure level.
  • Structure and build key customer insight, and communicate this to the business via vertical strategy documents.

 

Title of the Position:

Product Specialist: Enterprise Security Solutions

Equity Requirement:

AA/EE

Location:

West Rand

Salary:

Market Related

Minimum Requirements:

Minimum of 3 year degree / diploma in Commerce (Marketing / Communication / Finance) or Technology Systems related advantageous. Minimum 3 years’ experience in marketing, sales, product management or commercial role. Telecoms industry experience. Experience in business-to-business sales.

Key Responsibilities:

  • To manage a portfolio of Security solutions through design, development, maintenance, marketing and sales of the offerings. The role also exists to ensure targets are met, financial performance is met, and provide end to end client experience.

Driving Profitable Growth for The Business:-

  • Drive defined revenue targets for Security solutions, including direct participation in the sales cycle.
  • Manage relevant partnerships for the Security products and solutions.
  • Measure product and solution profitability and keep rate cards accurate and competitive.
  • Deliver effective training of sales and pre-sales teams according to the year plan.
  • Execute campaigns and launches in conjunction with the marketing team.

Focus on providing exceptional Client Experience:-

  • Develop and maintain the appropriate product and solution collateral to support Sales and Partner teams.
  • Keep a consolidated service catalogue up to date for Security solutions.
  • Ensure the development and delivery of client-relevant Security solutions.
  • Maintain a high level of technical and commercial product knowledge and expertise in order to be the ‘go-to’ expert on the offerings.
  • Work closely with the customer service teams to ensure appropriate levels of service in implementation and support.

Ensuring a culture of Operational Excellence:-

  • Provide accurate and timely business and performance reporting through the appropriate systems and tools.
  • Ensure that a process is in place for seamless handover between all divisions involved in the end-to-end client experience.
  • Participate where required in the payments process for strategic partners and suppliers.
  • Responsibilities towards product development activities through close engagement with shared services and other functional areas of the business.

Employee Excellence:-

  • Support a culture of innovation and knowledge share within the team and across The Business organisation.
  • Act as an ambassador and role model for The Company Enterprise Business by living the brand values and vital behaviours.

Ensuring appropriate Governance and Control measures:-

  • Work within agreed alignment with Group EBU products and solutions strategy.
  • Work within agreed Company budget and procurement processes are adhered to.

 

Title of the Position:

Product Specialist: Enterprise Unified Communication Solutions

Equity Requirement:

AA/EE

Location:

West Rand

Salary:

Market Related

Minimum Requirements:

Matric, a minimum of 3 year Degree/Diploma in Commerce (Marketing / Communication/ Finance) or Technology Systems related advantageous. Minimum 3 years’ experience in marketing, sales, product management or commercial role, as well as business-to-business sales within the Telecoms industry. Incumbent must have knowledge of new product development and management in ICT environment, the Telecoms industry and knowledge of key verticals. Will be working flexible hours (driven by deadlines) and attending functions after hours. Must have a valid driver’s licence and own transport as well as a valid passport and flexibility to travel Locally and Internationally.

Key Responsibilities:

  • To manage a portfolio of Collaboration solutions through design, development, maintenance, marketing and sales of the offerings. The role also exists to ensure targets are met; financial performances are met, and provide end to end client experience.

Driving Profitable Growth:-

  • Drive defined revenue targets for Collaboration solutions, including direct participation in the sales cycle.
  • Manage relevant partnerships for the Collaboration products and solutions.
  • Measure product and solution profitability and keep rate cards accurate and competitive.
  • Deliver effective training of sales and pre-sales teams according to the year plan.
  • Execute campaigns and launches in conjunction with the marketing team.

Focus on providing exceptional Client Experience:-

  • Develop and maintain the appropriate product and solution collateral to support Sales and Partner teams.
  • Keep a consolidated service catalogue up to date for Collaboration solutions.
  • Ensure the development and delivery of client-relevant Collaboration solutions.
  • Maintain a high level of technical and commercial product knowledge and expertise in order to be the ‘go-to’ expert on the offerings.
  • Work closely with the customer service teams to ensure appropriate levels of service in implementation and support.

Ensuring a culture of Operational Excellence:-

  • Provide accurate and timely business and performance reporting through the appropriate systems and tools.
  • Ensure that a process is in place for seamless handover between all divisions involved in the end-to-end client experience.
  • Participate where required in the payments process for strategic partners and suppliers.
  • Responsibilities towards product development activities through close engagement with shared services and other functional areas of the business.

Employee Excellence:-

  • Support a culture of innovation and knowledge share within the team and across the organisation.
  • Act as an ambassador and role model for the organization by living the brand values and vital behaviours.

Ensuring appropriate Governance and Control measures:-

  • Work within agreed alignment with Group EBU products and solutions strategy.
  • Work within agreed budget and procurement processes are adhered to.

Creativities:-

  • Strategy and shift in direction, innovation in terms of segmented approach.
  • Creative means to understand and interpret innovation.
  • Support aggressive market share programmes.
  • Innovative means to understand and interpret customer innovation.
  • Future focus in terms of new products markets and services to improve market share and returns.
  • Proactive research and speedy communication of results and recommendations to the relevant areas to build a competitive advantage.
  • Recommend innovative solutions to enhance the organization’s performance.
  • Ensure continuous improvements at system, process and procedure level.
  • Structure and build key customer insight, and communicate this to the business via vertical strategy documents.

 

Title of the Position:

Product Specialist: Managed Networks

Equity Requirement:

AA/EE

Location:

West Rand

Salary:

Market Related

Minimum Requirements:

Matric, a minimum of 3 year Degree/Diploma in Commerce (Marketing / Communication/ Finance) or Technology Systems related advantageous. Minimum 3 years’ experience in marketing, sales, product management or commercial role, as well as business-to-business sales within the Telecoms industry. Incumbent must have knowledge of new product development and management in ICT environment, the Telecoms industry and knowledge of key verticals. Will be working flexible hours (driven by deadlines) and attending functions after hours. Must have a valid driver’s licence and own transport as well as a valid passport and flexibility to travel Locally and Internationally.

Key Responsibilities:

  • To manage a portfolio of Connectivity solutions through design, development, maintenance, marketing and sales of the offerings. The role also exists to ensure targets are met, financial performance is met, and provide end to end client experience..

Driving Profitable Growth:-

  • Drive defined revenue targets for Connectivity solutions, including direct participation in the sales cycle.
  • Manage relevant partnerships for the Connectivity products and solutions.
  • Measure product and solution profitability and keep rate cards accurate and competitive.
  • Deliver effective training of sales and pre-sales teams according to the year plan.
  • Execute campaigns and launches in conjunction with the marketing team.

Focus on providing exceptional Client Experience:-

  • Develop and maintain the appropriate product and solution collateral to support Sales and Partner teams.
  • Keep a consolidated service catalogue up to date for Connectivity solutions.
  • Ensure the development and delivery of client-relevant Connectivity solutions.
  • Maintain a high level of technical and commercial product knowledge and expertise in order to be the ‘go-to’ expert on the offerings.
  • Work closely with the customer service teams to ensure appropriate levels of service in implementation and support.

Ensuring a culture of Operational Excellence:-

  • Provide accurate and timely business and performance reporting through the appropriate systems and tools.
  • Ensure that a process is in place for seamless handover between all divisions involved in the end-to-end client experience.
  • Participate where required in the payments process for strategic partners and suppliers.
  • Responsibilities towards product development activities through close engagement with shared services and other functional areas of the business.

Employee Excellence:-

  • Support a culture of innovation and knowledge share within the team and across the organisation.
  • Act as an ambassador and role model for the organization by living the brand values and vital behaviours.

Ensuring appropriate Governance and Control measures:-

  • Work within agreed alignment with Group EBU products and solutions strategy.
  • Work within agreed budget and procurement processes are adhered to.

Creativities:-

  • Strategy and shift in direction, innovation in terms of segmented approach.
  • Creative means to understand and interpret innovation.
  • Support aggressive market share programmes.
  • Innovative means to understand and interpret customer innovation.
  • Future focus in terms of new products markets and services to improve market share and returns.
  • Proactive research and speedy communication of results and recommendations to the relevant areas to build a competitive advantage.
  • Recommend innovative solutions to enhance the organization’s performance.
  • Ensure continuous improvements at system, process and procedure level.
  • Structure and build key customer insight, and communicate this to the business via vertical strategy documents.

 

Title of the Position:

Programme Manager: TOPP & CIMA

Equity Requirement:

AA/EE

Location:

West Rand

Salary:

Market Related

Minimum Requirements:

Matric, a minimum of an OD-ETDP Practitioner Diploma/ Degree with at least 2-3 years experience in learning, development and training. Must have a strong understanding of the finance environment with regard to processes as well as experience in training needs identification. Experience in the accreditation of ETDP unit standards and skills development is needed. Managing a program of similar nature will be an advantage. Must have in-depth knowledge of Skills Development legislation, CIMA and TOPP, National Qualifications Framework, and of the criteria for quality training and learning practices in the workplace as defined by the National Skills Board Regulations of March 1998.

Key Responsibilities:

  • To enable the creation of future staffing capacity to meet the financial and commercial needs of the organisation through the development and execution of programmes such as TOPP and CIMA, to ensure availability of high calibre, professionally trained staff.

Policies and Procedures:-

  • Develop and implement TOPP policies in line with SAICA regulations and code of ethics ensuring adherence to the organisation’s learnership programme /policy and assessment criteria for trainees.
  • Develop and implement retention policy with regard to trainees.
  • Develop and define the TOPP programme.
  • Development of CIMA policy ensuring alignment to the organisation’s bursary policy.
  • Ensure memorandums of understanding completed and submitted to SETA’s.
  • Ensure accurate reporting per student as per programme requirements.
  • Develop the recruitment strategy and ensure alignment to SAICA requirements and the organisation’s Graduate Development Programme.

Assessment and Selection of Potential CA’s

  • Determine the future capacity requirements of the business with regards to CA’s to ensure alignment to future strategic goals.
  • Identify criteria to be used in the nomination and selection of participants.
  • Recruitment of students/trainee through arranging and selecting the appropriate advertising media as well as the actual selection of students/trainees both internal and external.
  • Develop learning contracts in line with CIMA, TOPP and the organisation’s requirements and ensure the implementation of the TOPP and CIMA programmes.

Mentorship of TOPP, CIMA and Management Development:-

  • Development and implementation of Management Development Mentoring programme.
  • Research and analyse best practice mentoring processes for the development of PPP’s.
  • Ensure compliance to PPP’s.
  • Develop and implement mentors training framework.
  • Identify mentors along with the GM and train these mentors in accordance to framework.
  • Develop and implement the on the job orientation programme for CIMA & TOPP students ensuring alignment to CIMA and SAICA.
  • Develop, implement and facilitate the induction programme ensuring alignment to CIMA, TOPP and the organisation’s requirements.

Programme Development:-

  • Facilitate TOPP and CIMA programmes to support students/trainees with regard to the interaction with the different institutes regarding lectures, progress and reporting on their behalf.
  • Planning and execution of TOPP assessments and rotations.
  • Ensure the programme meets the requirements of the framework as provided in the Skills Development legislation as well as the requirements of the institutes it is accredited to.
  • Liaise with SAQA to register the programme if required.
  • Research and consider best practice, local conditions, trends, as well as competitor activity.

Partner and Supplier Relationship Management:-

  • Set performance criteria (SLA’s) with partners and suppliers and manage performance and take corrective action where necessary.
  • Ensure adherence to SLA in order to satisfy internal customers, namely, Learning and Development, CIMA Students, TOPP Trainees and Mentors.
  • The satisfaction of the external customers, namely, CIMA, ATCOR, SAICA.
  • Identify and recommend external parties to assist with programme implementation, as required.
  • Assist in the selection of partners and suppliers as required.
  • Discussing, drafting, reviewing, negotiating and updating contracts/memorandum of agreements with service providers.

CIMA and TOPP Programme Implementation:-

  • Ensure adequate planning, coordination and delivery of the programme in terms of activities, resources, timelines, follow-up dates, etc.
  • Support and coordinate work to be performed by service providers.
  • Identify, train and coordinate workplace assessors and mentors.
  • Manage and redeploy resources to ensure fulfilment of training plans and objectives.

Programme Effectiveness and Quality:-

  • Ensure that the organisation is accredited to perform assessments on individuals to ensure that the learning outcomes have been achieved in line with SAICA.
  • Redesign / re-launch programme when required.
  • Continually improve programmes to enhance effectiveness, efficiency and performance, as well as return on investment.
  • Provide status / progress reports as required.

Programme Finances:-

  • Assist in securing funding for learnerships – SETA funding.
  • Ensure the organisation receives grants and tax incentives on the successful conclusion of learnership agreements.
  • Completion of Memorandum of Understandings with Service providers for recognition by SETA to obtain funding.
  • Completion and submission of reports and SLA documents to SDF for submission to the ISSET SETA.

Supervisory / Management of Financial Learnership Administrator (Training of sub-ordinate):-

  • To determine sub-ordinate training needs through IDP process and recommending training accordingly. Improvement of skills and knowledge through training and studying.
  • Set boundaries within which service providers will operate.
  • Enable service providers to do their work by monitoring and problem solving.
  • Continually assess the technical competence of the service providers.
  • Evaluate and assess performance of service providers.
  • Actively manage non-performance.
  • Indirect management of TOPP trainees and CIMA trainees.
  • Management of TOPP and CIMA programmes.
  • Full HR responsibility with regard to these trainees.

Budget Management:-

  • Manage both CIMA and TOPP budgets.
  • Forecasting of both CIMA and TOPP budgets.

Creativities:-

  • Suggests concrete ways to improve resource utilisation.
  • Apply market research in an optimal way to continually improve programmes.
  • Implement cost-saving activities.

 

Title of the Position:

Senior Manager: Client Services Partnership

Equity Requirement:

AA/EE

Location:

West Rand

Salary:

Market Related

Minimum Requirements:

Matric plus a 4 year Tertiary qualification in Commerce or equivalent. MBA / Masters would be advantageous. Incumbent must have a Manager track record of 5 years or more; with at least 3 years in relevant sector/ industry in a Client Service Leadership role within the ICT industry.

 

Key Responsibilities:

  • Drive the persistent focus on the Client in the actions the company takes with specific focus on the Partnership Sector.

Driving Profitable Growth for the Organisation:-

  • Lead to ensure that all customer projects are completed within agreed time, cost and quality objectives.
  • Drive client retention through effective service delivery.
  • Ensure and drive delivery against agreed SLA’s.

Focus on Providing Exceptional Client Experience:-

  • Ensure delivery of exceptional client experience through financial integrity, accurate client reporting and billing.
  • Ensure that regular CSAT surveys are conducted to monitor client satisfaction.
  • Ensure by working closely with sales team that a premium service is provided to our clients.
  • Ensure that Real-time tracking of progress on outstanding client incidents happens.
  • Ensure effective and efficient service escalation processes are in place
  • Act as Custodian for customer engagement across the business.

Ensuring a Culture of Operational Excellence:-

 

  • Drive and ensure accurate and timely business and performance reporting process.
  • Drive and ensure appropriate business predictability across all client projects.
  • Drive and ensure the right client service organisation structure to enable better client experience.
  • Drive and ensure the right client service processes and procedures across the business.
  • Drive and ensure the client-centric tools / systems are kept updated, accurate and accessible to clients through all relevant channels.
  • Drive and continuously develop and recommend client service models to align the business performance.
  • Drive and ensure that a process is in place for seamless handover between all divisions and client service.
  • Effective budget management.

Instilling Appropriate Employee Excellence:-

 

  • Lead, develop and coach the Client Service team.
  • Act as an ambassador and role model for the organisation’s Enterprise Business by living the brand values and vital behaviours.
  • Lead to ensure that the organisation’s Business Client Service environment is the best place to work.
  • Drive to improve employee engagement through the GCA.
  • Ensure the attraction, development and retention of Client Service and Project Management talent.
  • Build a professional and differentiated Client Service team.
  • Ensure a culture of continuous evaluation and improvement.
  • Drive a culture of high performance, accountability and consequence management.

Ensuring Appropriate Governance and Control Measures:-

  • Ensure team compliance of relevant policies and procedures.
  • Ensure effective SLA strategies are in place to support the business
  • Drive the Implementation of proper controls and processes to minimise revenue leakage.
  • Drive and ensure that proper project controls are in place to manage financial and operational risks across the business.
  • Appropriate implementation of DoA.

Project Management:-

  • Develop and drive the execution of agreed projects.
  • Drive the implementation, tracking, monitoring and compliance of Projects.
  • Contract management in line with Procurement Policies.
  • Co-ordinate project reporting.
  • Ensure effective implementation of the integrated project management model.
  • Risk management.

Business Analysis:-

  • Perform Business Analysis in line with the methodology and guidelines.
  • Identify ways to fine tune policies, processes and systems in line with changing work practices.
  • Determine, document, and review requirements for projects within the scope of the value stream or impacting processes and systems.
  • Design, analyse and document workflow and make appropriate recommendations that will positively impact operational effectiveness.
  • Identify Business Improvement and Optimisation opportunities that will result in improvement of process performance.
  • Ensure that benchmarking is conducted with other companies and organizations within and outside the industry.
  • Construct business cases for initiations proposed by the business.
  • Research and consider best practice, local conditions, trends, as well as competitor activity.
  • Identify and implement innovative ways to use minimum resources to achieve maximum outputs.

Supervisory / Leadership / Managerial Complexity:-

  • Achieve objectives through promoting interaction, cohesion and synergy (teamwork).
  • Recruit, develop and retain people with outstanding skills, qualifications and potential.
  • Define the divisional KPAs and KPIs that will be cascaded down to each department.
  • Performance management and identification of training needs.
  • Accountable for a customer centric culture and shift to legendary service provision.
  • Build talent by identifying and developing new leaders for the respective environment.
  • Employee relations and collaborative teamwork.
  • Manage Employment Equity and diversity.
  • Coaching and guidance of subordinates.
  • Build professionalism, loyalty and commitment to the organization.
  • Communicate actively and effectively.
  • Living the organisation’s Brand – changing and influence employees behaviour.
  • Display an understanding of the strategic nature of effective leadership in the organisation.

Creativities:-

  • Strategy and shift in direction, innovation in terms of segmented approach.
  • Creative and cost effective marketing initiatives to deliver on the business plan.
  • Support aggressive market share programmes.
  • Develop an environment for constant development and growth to keep up to date with best practice and ensure constant improvement.
  • Innovative means to understand and interpret customer innovation.
  • Future focus in terms of new products markets and services to improve market share and returns.
  • Adept management of executive teams and encouraging buy in to the shift in focus and culture.

 

 

Title of the Position:

Senior Manager: Client Services Private

Equity Requirement:

AA/EE

Location:

West Rand

Salary:

Market Related

Minimum Requirements:

Matric plus a 4 year Tertiary qualification in Commerce or equivalent. MBA / Masters would be advantageous. Incumbent must have a Manager track record of 5 years or more; with at least 3 years in relevant sector / industry in a Client Service Leadership role within the ICT industry.

Key Responsibilities:

  • Drive the persistent focus on the Client in the actions the company takes with specific focus on the Private Sector.

Driving Profitable Growth for the Organisation:-

  • Lead to ensure that all customer projects are completed within agreed time, cost and quality objectives.
  • Drive client retention through effective service delivery.
  • Ensure and drive delivery against agreed SLA’s.

Focus on Providing Exceptional Client Experience:-

  • Ensure delivery of exceptional client experience through financial integrity, accurate client reporting and billing.
  • Ensure that regular CSAT surveys are conducted to monitor client satisfaction.
  • Ensure by working closely with sales team that a premium service is provided to our clients.
  • Ensure that Real-time tracking of progress on outstanding client incidents happens.
  • Ensure effective and efficient service escalation processes are in place
  • Act as Custodian for customer engagement across the business.

Ensuring a cCulture of Operational Excellence:-

  • Drive and ensure accurate and timely business and performance reporting process.
  • Drive and ensure appropriate business predictability across all client projects.
  • Drive and ensure the right client service organisation structure to enable better client experience.
  • Drive and ensure the right client service processes and procedures across the business.
  • Drive and ensure the client-centric tools / systems are kept updated, accurate and accessible to clients through all relevant channels.
  • Drive and continuously develop and recommend client service models to align the business performance.
  • Drive and ensure that a process is in place for seamless handover between all divisions and client service.
  • Effective budget management.

Instilling Appropriate Employee Excellence:-

  • Lead, develop and coach the Client Service team.
  • Act as an ambassador and role model for the organisation’s Enterprise Business by living the brand values and vital behaviours.
  • Lead to ensure that the organisation’s Business Client Service environment is the best place to work.
  • Drive to improve employee engagement through the GCA.
  • Ensure the attraction, development and retention of Client Service and Project Management talent.
  • Build a professional and differentiated Client Service team.
  • Ensure a culture of continuous evaluation and improvement.
  • Drive a culture of high performance, accountability and consequence management.

Ensuring Appropriate Governance and Control Measures:-

  • Ensure team compliance of relevant policies and procedures.
  • Ensure effective SLA strategies are in place to support the business.
  • Drive the Implementation of proper controls and processes to minimise revenue leakage.
  • Drive and ensure that proper project controls are in place to manage financial and operational risks across the business.
  • Appropriate implementation of DoA.

Project Management:-

  • Develop and drive the execution of agreed projects.
  • Drive the implementation, tracking, monitoring and compliance of Projects.
  • Contract management in line with Procurement Policies.
  • Co-ordinate project reporting.
  • Ensure effective implementation of the integrated project management model.
  • Risk management.

Business Analysis:-

  • Perform Business Analysis in line with the methodology and guidelines.
  • Identify ways to fine tune policies, processes and systems in line with changing work practices.
  • Determine, document, and review requirements for projects within the scope of the value stream or impacting processes and systems.
  • Design, analyse and document workflow and make appropriate recommendations that will positively impact operational effectiveness.
  • Identify Business Improvement and Optimisation opportunities that will result in improvement of process performance.
  • Ensure that benchmarking is conducted with other companies and organizations within and outside the industry.
  • Construct business cases for initiations proposed by the business.
  • Research and consider best practice, local conditions, trends, as well as competitor activity.
  • Identify and implement innovative ways to use minimum resources to achieve maximum outputs.

Supervisory / Leadership / Managerial Complexity:-

  • Achieve objectives through promoting interaction, cohesion and synergy (teamwork).
  • Recruit, develop and retain people with outstanding skills, qualifications and potential.
  • Define the divisional KPAs and KPIs that will be cascaded down to each department.
  • Performance management and identification of training needs.
  • Accountable for a customer centric culture and shift to legendary service provision.
  • Build talent by identifying and developing new leaders for the respective environment.
  • Employee relations and collaborative teamwork.
  • Manage Employment Equity and diversity.
  • Coaching and guidance of subordinates.
  • Build professionalism, loyalty and commitment to the organization.
  • Communicate actively and effectively.
  • Living the organisation’s Brand – changing and influence employees behaviour.
  • Display an understanding of the strategic nature of effective leadership in the organisation.

Creativities:-

  • Strategy and shift in direction, innovation in terms of segmented approach.
  • Creative and cost effective marketing initiatives to deliver on the business plan.
  • Support aggressive market share programmes.
  • Develop an environment for constant development and growth to keep up to date with best practice and ensure constant improvement.
  • Innovative means to understand and interpret customer innovation.
  • Future focus in terms of new products markets and services to improve market share and returns.
  • Adept management of executive teams and encouraging buy in to the shift in focus and culture.

 

 

Title of the Position:

Senior Manager: Client Services Public

Equity Requirement:

AA/EE

Location:

West Rand

Salary:

Market Related

Minimum Requirements:

Matric plus a 4 year Tertiary qualification in Commerce or equivalent. MBA / Masters would be advantageous. Incumbent must have a Manager track record of 5 years or more; with at least 3 years in relevant sector/ industry in a Client Service Leadership role within the ICT industry.

Key Responsibilities:

  • Drive to ensure the persistent focus on the Client in the actions the company takes with specific focus on the Public Sector.

Driving Profitable Growth for the Organisation:-

  • Lead to ensure that all customer projects are completed within agreed time, cost and quality objectives.
  • Drive client retention through effective service delivery.
  • Ensure and drive delivery against agreed SLA’s.

Focus on Providing Exceptional Client Experience:-

  • Ensure delivery of exceptional client experience through financial integrity, accurate client reporting and billing.
  • Ensure that regular CSAT surveys are conducted to monitor client satisfaction.
  • Ensure by working closely with sales team that a premium service is provided to our clients.
  • Ensure that Real-time tracking of progress on outstanding client incidents happens.
  • Ensure effective and efficient service escalation processes are in place
  • Act as Custodian for customer engagement across the business.

Ensuring a Culture of Operational Excellence:-

  • Drive and ensure accurate and timely business and performance reporting process.
  • Drive and ensure appropriate business predictability across all client projects.
  • Drive and ensure the right client service organisation structure to enable better client experience.
  • Drive and ensure the right client service processes and procedures across the business.
  • Drive and ensure the client-centric tools / systems are kept updated, accurate and accessible to clients through all relevant channels.
  • Drive and continuously develop and recommend client service models to align the business performance.
  • Drive and ensure that a process is in place for seamless handover between all divisions and client service.
  • Effective budget management.

Instilling Appropriate Employee Excellence:-

  • Lead, develop and coach the Client Service team.
  • Act as an ambassador and role model for the organisation’s Enterprise Business by living the brand values and vital behaviours.
  • Lead to ensure that the organisation’s Business Client Service environment is the best place to work.
  • Drive to improve employee engagement through the GCA.
  • Ensure the attraction, development and retention of Client Service and Project Management talent.
  • Build a professional and differentiated Client Service team.
  • Ensure a culture of continuous evaluation and improvement.
  • Drive a culture of high performance, accountability and consequence management.

Ensuring Appropriate Governance and Control Measures:-

  • Ensure team compliance of relevant policies and procedures.
  • Ensure effective SLA strategies are in place to support the business
  • Drive the Implementation of proper controls and processes to minimise revenue leakage.
  • Drive and ensure that proper project controls are in place to manage financial and operational risks across the business.
  • Appropriate implementation of DoA.

Project Management:-

  • Develop and drive the execution of agreed projects.
  • Drive the implementation, tracking, monitoring and compliance of Projects.
  • Contract management in line with Procurement Policies.
  • Co-ordinate project reporting.
  • Ensure effective implementation of the integrated project management model.
  • Risk management.

Business Analysis:-

  • Perform Business Analysis in line with the methodology and guidelines.
  • Identify ways to fine tune policies, processes and systems in line with changing work practices.
  • Determine, document, and review requirements for projects within the scope of the value stream or impacting processes and systems.
  • Design, analyse and document workflow and make appropriate recommendations that will positively impact operational effectiveness.
  • Identify Business Improvement and Optimisation opportunities that will result in improvement of process performance.
  • Ensure that benchmarking is conducted with other companies and organizations within and outside the industry.
  • Construct business cases for initiations proposed by the business.
  • Research and consider best practice, local conditions, trends, as well as competitor activity.
  • Identify and implement innovative ways to use minimum resources to achieve maximum outputs.

Supervisory / Leadership / Managerial Complexity:-

  • Achieve objectives through promoting interaction, cohesion and synergy (teamwork).
  • Recruit, develop and retain people with outstanding skills, qualifications and potential.
  • Define the divisional KPAs and KPIs that will be cascaded down to each department.
  • Performance management and identification of training needs.
  • Accountable for a customer centric culture and shift to legendary service provision.
  • Build talent by identifying and developing new leaders for the respective environment.
  • Employee relations and collaborative teamwork.
  • Manage Employment Equity and diversity.
  • Coaching and guidance of subordinates.
  • Build professionalism, loyalty and commitment to the organization.
  • Communicate actively and effectively.
  • Living the organisation’s Brand – changing and influence employees behaviour.
  • Display an understanding of the strategic nature of effective leadership in the organisation.

Creativities:-

  • Strategy and shift in direction, innovation in terms of segmented approach.
  • Creative and cost effective marketing initiatives to deliver on the business plan.
  • Support aggressive market share programmes.
  • Develop an environment for constant development and growth to keep up to date with best practice and ensure constant improvement.
  • Innovative means to understand and interpret customer innovation.
  • Future focus in terms of new products markets and services to improve market share and returns.
  • Adept management of executive teams and encouraging buy in to the shift in focus and culture.

 

 

Title of the Position:

Senior Manager – Client Services SME

Equity Requirement:

AA/EE

Location:

West Rand

Salary:

Market Related

Minimum Requirements:

4 Year Tertiary qualification in Commerce or equivalent. MBA / Masters advantageous. Manager track record of 5 years or more; with at least 3 years in relevant sector / industry in a Client Service leadership role within the ICT industry.

Key Responsibilities:

  • Drive and ensure the persistent focus on the Client in the actions the company takes with specific focus on the SME Sector.

Driving Profitable Growth for The Company Business:-

  • Lead to ensure that all customer projects are completed within agreed time, cost and quality objectives.
  • Drive client retention through effective service delivery.
  • Ensure and drive delivery against agreed SLA’s.

Focus on providing exceptional Client Experience:-

  • Ensure delivery of exceptional client experience through financial integrity, accurate client reporting and billing.
  • Ensure that regular CSAT surveys are conducted to monitor client satisfaction.
  • Ensure by working closely with sales team that a premium service is provided to our clients.
  • Ensure that Real-time tracking of progress on outstanding client incidents happens.
  • Ensure effective and efficient service escalation processes are in place
  • Act as Custodian for customer engagement across the business.

Ensuring a culture of Operational Excellence:-

  • Drive and ensure accurate and timely business and performance reporting process.
  • Drive and ensure appropriate business predictability across all client projects.
  • Drive and ensure the right client service organisation structure to enable better client experience.
  • Drive and ensure the right client service processes and procedures across the business.
  • Drive and ensure the client-centric tools / systems are kept updated, accurate and accessible to clients through all relevant channels.
  • Drive and continuously develop and recommend client service models to align the business performance.
  • Drive and ensure that a process is in place for seamless handover between all divisions and client service.
  • Effective budget management.

Instilling appropriate Employee Excellence:-

  • Lead, develop and coach the Client Service team.
  • Act as an ambassador and role model for The Company Enterprise Business by living the brand values and vital behaviours.
  • Lead to ensure that The Company Business Client Service environment is the best place to work.
  • Drive to improve employee engagement through the GCA.
  • Ensure the attraction, development and retention of Client Service and Project Management talent.
  • Build a professional and differentiated Client Service team.
  • Ensure a culture of continuous evaluation and improvement.
  • Drive a culture of high performance, accountability and consequence management.

Ensuring appropriate Governance and Control measures:-

  • Ensure team compliance of relevant policies and procedures.
  • Ensure effective SLA strategies are in place to support the business.
  • Drive the Implementation of proper controls and processes to minimise revenue leakage.
  • Drive and ensure that proper project controls are in place to manage financial and operational risks across the business.
  • Appropriate implementation of DoA.

Project Management:-

  • Develop and drive the execution of agreed projects.
  • Drive the implementation, tracking, monitoring and compliance of Projects.
  • Contract management in line with Procurement Policies.
  • Co-ordinate project reporting.
  • Ensure effective implementation of the integrated project management model.
  • Risk management.

Business Analysis:-

  • Perform Business Analysis Company SA Business Analysis in line with the methodology and guidelines.
  • Identify ways to fine tune policies, processes and systems in line with changing work practices.
  • Determine, document, and review requirements for projects within the scope of the value stream or impacting processes and systems.
  • Design, analyse and document workflow and make appropriate recommendations that will positively impact operational effectiveness.
  • Identify Business Improvement and Optimisation opportunities that will result in improvement of process performance.
  • Ensure that benchmarking is conducted with other companies and organizations within and outside the industry.
  • Construct business cases for initiations proposed by the business. Research and consider best practice, local conditions, trends, as well as competitor activity.
  • Identify and implement innovative ways to use minimum resources to achieve maximum outputs.

Supervisory / Leadership / Managerial Complexity:-

  • Achieve objectives through promoting interaction, cohesion and synergy (teamwork).
  • Recruit, develop and retain people with outstanding skills, qualifications and potential.
  • Define the divisional KPAs and KPIs that will be cascaded down to each department.
  • Performance management and identification of training needs.
  • Accountable for a customer centric culture and shift to legendary service provision.
  • Build talent by identifying and developing new leaders for the respective environment.
  • Employee relations and collaborative teamwork.
  • Manage Employment Equity and diversity.
  • Coaching and guidance of subordinates.
  • Build professionalism, loyalty and commitment to the organization.
  • Communicate actively and effectively.
  • Living The Company Brand – changing and influence employees’ behaviour.
  • Display an understanding of the strategic nature of effective leadership in the organisation.

 

 

Title of the Position:

Senior Manager – Enterprise Cloud Solutions

Equity Requirement:

AA/EE

Location:

West Rand

Salary:

Market Related

Minimum Requirements:

4 year tertiary qualification in Commerce (Marketing / Communication / Finance) or Technology Systems related. MBA / Masters advantageous. 5 years’ experience in a senior marketing, sales, product management or commercial role. 3 years people management experience. Telecoms industry experience, new product development and management in ICT environment, and knowledge of key verticals. Experience in business-to-business sales. Must be Big Picture focused, emotionally intelligent and results focused. Valid passport, driver’s license and own transport is required as well as flexibility to travel (locally and internationally) and work flexible hours based on meeting deadlines.

Key Responsibilities:

  • To lead The Business go-to-market strategy; in the design, development, innovation and packaging of the company’s Cloud solutions to existing and new markets, through an approach centred on financial performance, client experience and end-to-end accountability.

Driving Profitable Growth for The Business:-

  • Ensure sustainable profitability of Cloud product solutions and services.
  • Measure product and solution profitability.
  • Drive achievement of revenue targets for Cloud solutions, including direct participation in large deals.
  • Leverage and ensure that product and solution implementation and Group EBU strategies supports development of synergy and scale.
  • Identify and select appropriate partnerships for the Cloud products and solutions.
  • Secure the appropriate Capex budget to meet The Business requirements.
  • Ensure new solutions and products are launched within 6 months.
  • Ensure effective training of sales and pre-sales teams according to the year plan.

Focus on providing exceptional Client Experience:-

  • Ensure the development and delivery of client-relevant Cloud solutions.
  • Work closely with the customer service and sales teams to provide client-relevant solutions.
  • Ensure the development of best-in-class products and solutions best-fit to client business requirements (quality, price, availability, reliability).
  • Be a custodian for client engagement across the business.

Ensuring a culture of Operational Excellence:-

  • Enable the accurate and timely business and performance reporting process through the appropriate systems and tools.
  • Oversee the implementation and continuous improvement of the product catalogue to ensure simple and innovative offerings to meet client needs.
  • Ensure processes and procedures are optimised to launch new products and solutions within a 6-month timeframe.
  • Development of the appropriate product and solution collateral to support Sales and Partner teams.
  • Ensure that a process is in place for seamless handover between all divisions and the products and solutions team.
  • Ensure all business processes for Cloud solutions are defined, and all involved departments are trained on their roles.
  • Effective budget management and financial reporting.
  • Ensure Opex and CoS expenditure remains within budget.

Instilling appropriate Employee Excellence:-

  • Lead, develop and coach the Cloud team.
  • Drive a culture of innovation and knowledge share within the team and across The Business organisation.
  • Act as an ambassador and role model for The Enterprise Business by living the brand values and vital behaviours.
  • Make The Business Cloud environment the best place to work.
  • Improve the employee engagement through the GCA.
  • Ensure the attraction, development and retention of talent.
  • Build a professional and differentiated team.
  • Ensure a culture of continuous evaluation and improvement.
  • Drive a culture of high performance, accountability and consequence management.

Ensuring appropriate Governance and Control measures:-

  • Ensure alignment with Group EBU products and solutions strategy.
  • Ensure all The Company budget and procurement processes are adhered to.
  • Strictly follow and ensure team compliance of relevant policies and procedures.
  • Oversee effective controls and decision-support systems to determine product viability to prioritise investments.
  • Implement proper controls and processes to minimise revenue leakage.
  • Appropriate implementation of DoA.

Creativities (improvement / innovation inherent):-

  • Strategy and shift in direction, innovation in terms of segmented approach.
  • Creative and cost effective initiatives to deliver on the business plan.
  • Develop an environment for constant development and growth to keep up to date with best practice and ensure constant improvement.
  • Creative means to understand and interpret innovation.
  • Future focus in terms of new products markets and services to improve market share and returns.
  • Adept management of executive teams and encouraging buy-in to the shift in focus and culture.

Independent thought and Judgment:-

  • Ability to create product marketing relevance from abstract opportunities and conceptual plans.
  • Ability to integrate EBU SA product plans with EBU Group strategy.
  • Highly analytical thought processes with the ability to interpret and see beyond the detail.
  • Discretionary space to create alternative process and products.
  • Innovative means to extrapolate meaning from the customer information.
  • Laterality to recommend new systems, products and services to fulfil objectives.
  • Recommendations to terminate old products / services with justification.
  • Managing the team in a stressful environment ensuring motivation and achievement of objectives.
  • Innovate systemic design in line with changing practices.
  • Exploration of the market and global trends to recommend future direction.
  • Monitor and act on signals of stakeholders to ensure continued adherence to agreed outcomes.
  • Modify agreed outcomes in light of local conditions, regionally and nationally with stakeholder support.
  • Make decisions to drive immediate response times.
  • Use information to drive in-built excellence.
  • Make judgement calls to ensure front-line service delivery, quality and excellence.
  • Implement efficiencies and effectiveness of systems and processes.
  • Ranking various opportunities against business plan drivers and assessing the cost of not doing a particular initiative or the affect of doing a certain initiative against another.
  • Looking at the evolution of technology changes in customer usage and deciding which products and services to remain competitive and Capture the shift in behaviour to the benefit of the company.
  • Creative customer management in terms of shifting the nature and culture of the service provided.

 

Title of the Position:

Senior Manager: Managed Networks

Equity Requirement:

AA/EE

Location:

West Rand

Salary:

Market Related

Minimum Requirements:

5 years’ experience in a Senior Marketing, Sales, Product Management or Commercial role, 3 years People Management experience and experience in business-to-business sales within the Telecoms industry. Incumbent must be proficient in MS Project, MS Word, MS Access, MS Excel, MS PowerPoint. Flexible working hours driven by deadlines and attending functions after hours. Must have valid driver’s licence and own transport as well as a valid passport and flexibility to travel Locally and Internationally.

Key Responsibilities:

  • To lead the business go-to-market strategy; in the design, development, innovation and packaging of Managed Networks solutions to existing and new markets, through an approach centred on financial performance, client experience and end-to-end accountability.

Driving Profitable Growth for the organisation:-

  • Ensure sustainable profitability of Managed Networks product solutions and services.
  • Measure product and solution profitability.
  • Drive achievement of revenue targets for Managed Networks solutions, including direct participation in large deals.
  • Leverage and ensure that product and solution implementation and strategies supports development of synergy and scale.
  • Identify and select appropriate partnerships for the Managed Networks products and solutions.
  • Secure the appropriate Capex budget to meet the business requirements.
  • Ensure new solutions and products are launched within 6 months.
  • Ensure effective training of sales and pre-sales teams according to the year plan.

Focus on providing exceptional Client Experience:-

  • Ensure the development and delivery of client-relevant Managed Networks solutions.
  • Work closely with the customer service and sales teams to provide client-relevant solutions.
  • Ensure the development of best-in-class products and solutions best-fit to client business requirements (quality, price, availability, reliability).
  • Be a custodian for client engagement across the business.

Ensuring a culture of Operational Excellence:-

  • Enable the accurate and timely business and performance reporting process through the appropriate systems and tools.
  • Oversee the implementation and continuous improvement of the product catalogue to ensure simple and innovative offerings to meet client needs.
  • Ensure processes and procedures are optimised to launch new products and solutions within a 6-month timeframe.
  • Development of the appropriate product and solution collateral to support Sales and Partner teams.
  • Ensure that a process is in place for seamless handover between all divisions and the products and solutions team.
  • Ensure all business processes for Managed Networks solutions are defined, and all involved departments are trained on their roles.
  • Effective budget management and financial reporting.
  • Ensure Opex and CoS expenditure remains within budget.

Instilling appropriate Employee Excellence:-

  • Lead, develop and coach the Managed Networks team.
  • Drive a culture of innovation and knowledge share within the team and across the organisation.
  • Act as an ambassador and role model for Enterprise Business by living the brand values and vital behaviours.
  • Make the business Managed Networks environment the best place to work.
  • Improve the employee engagement through the GCA.
  • Ensure the attraction, development and retention of talent.
  • Build a professional and differentiated team.
  • Ensure a culture of continuous evaluation and improvement.
  • Drive a culture of high performance, accountability and consequence management.

Ensuring appropriate Governance and Control measures:-

  • Ensure alignment with products and solutions strategy.
  • Ensure all the organisation’s budget and procurement processes are adhered to.
  • Strictly follow and ensure team compliance of relevant policies and procedures.
  • Oversee effective controls and decision-support systems to determine product viability to prioritise investments.
  • Implement proper controls and processes to minimise revenue leakage.
  • Appropriate implementation of DoA.

Creativities:-

  • Creative and cost effective initiatives to deliver on the business plan.
  • Develop an environment for constant development and growth to keep up to date with best practice and ensure constant improvement.
  • Future focus in terms of new products markets and services to improve market share and returns.
  • Adept management of executive teams and encouraging buy-in to the shift in focus and culture.
  • Strategy and shift in direction, innovation in terms of segmented approach.
  • Creative and cost effective marketing initiatives to deliver on the business plan.
  • Support aggressive market share programmes.
  • Develop an environment for constant development and growth to keep up to date with best practice and ensure constant improvement.
  • Innovative means to understand and interpret customer innovation.
  • Future focus in terms of new products markets and services to improve market share and returns.
  • Adept management of executive teams and encouraging buy in to the shift in focus and culture.
  • Apply market research in an optimal way to add as much value as possible to own and other areas of the business.
  • Proactive research and speedy communication of results and recommendations to the relevant areas to build a competitive advantage.
  • Recommend innovative solutions to enhance the organisation’s performance.
  • Ensure continuous improvements at system, process and procedure level.
  • Identify innovative ways to use minimum resources to achieve maximum outputs.
  • Network extensively to develop market growth.
  • Proactively encourage and maintain executive relationships.
  • Structure and build key customer insight, and communicate this to the business via vertical strategy documents.

Independent thought and Judgment:-

  • Ability to create product marketing relevance from abstract opportunities and conceptual plans.
  • Ability to integrate the organisation’s SA product plans with the group strategy.
  • Highly analytical thought processes with the ability to interpret and see beyond the detail.
  • Discretionary space to create alternative process and products.
  • Innovative means to extrapolate meaning from the customer information.
  • Laterality to recommend new systems, products and services to fulfil objectives.
  • Recommendations to terminate old products/services with justification.
  • Managing the team in a stressful environment ensuring motivation and achievement of objectives.
  • Innovate systemic design in line with changing practices.
  • Exploration of the market and global trends to recommend future direction.
  • Monitor and act on signals of stakeholders to ensure continued adherence to agreed outcomes.
  • Modify agreed outcomes in light of local conditions, regionally and nationally with stakeholder support.
  • Make decisions to drive immediate response times.
  • Use information to drive in-built excellence.
  • Make judgement calls to ensure front-line service delivery, quality and excellence.
  • Implement efficiencies and effectiveness of systems and processes.
  • Ranking various opportunities against business plan drivers and assessing the cost of not doing a particular initiative or the affect of doing a certain initiative against another.
  • Looking at the evolution of technology changes in customer usage and deciding which products and services to remain competitive.
  • Capture the shift in behavior to the benefit of the organisation.
  • Creative customer management in terms of shifting the nature and culture of the service provided.

 

 

Title of the Position:

Specialist: Radio Quality

Equity Requirement:

AA/EE

Location:

West Rand

Salary:

Market Related

Minimum Requirements:

Matric plus a minimum of 3 year degree/diploma Electric/ Electronic Engineering. Industry-specific and Vendor-specific training (GSM/WCDMA/LTE/WiFi etc), training in Advanced Radio Network Features, Access Controller Planning and Dimensioning, Presentation, Project Management, Data queries i.e. SQL, Statistics and Performance Monitoring as well as OSS. Minimum of 5 years experience in radio network optimisation, specifically 3G and/or LTE working in a medium to large organization; with experience in supervising/managing others. Must have exposure to Cell Planning Principles (RF Design & radio capacity planning), Packet Switched Data (PS network design & interaction with CS domain), Radio Optimisation (understands the principles & process of ACP / AFP optimisation and enhanced radio optimisation features) as well as Transmission and Core Network operations (interfacing and performance impact on Radio). Incumbent must be fluent in English and be open to local and international travel – regional visits and conferences. A valid driver’s license is required. Occasional drive testing may be required. Occasional overtime may be required. Dial in facilities / Laptop computer required for remote connection.

Key Responsibilities:

  • Provide specialist vendor radio optimisation, quality improvement strategies, governance and business support across the 2G/3G/4G and WiFi offload access network to ensure adequate capacity and optimum subscriber quality of experience to serve present and evolving products and bearer services to the organisation’s mobile network users.
  • Specifically scrutinise, advise and manage quality improvement initiatives, take accountability and control of Radio architecture and Access controller node planning and budgeting.

Strategic Input:-

  • Advise on Architectural and optimisation requirements and insights into the business plan of the Radio Quality Management department with specific focus on architecture scalability, optimisation strategies and alignment to ensure customer network experience improvement.
  • Be aware of all converging technologies and ensure that support systems/ processes will be ready for these developments planning & delivery.
  • Assist with budget formulation for the department with specific reference to access controller and feature requirements and services/ resourcing– both CAPEX and OPEX.
  • Assist in obtaining requirements from the business; plan and design processes/ systems and solutions to ensure optimal quality improvement.
  • Ensure world class tools and practices are implemented and that contractual SLA’s are practically governed and that they reflect the measurement of true customer experience improvement as an outcome.
  • Assist with technical investigations into and development of radio performance aspects i.e. the complete RAN network (2G/3G/4G), BSC/RNC performance, introduction of small cells and WIFI offload
  • Assist in defining processes and procedures, SLA formulation and Reporting capabilities for 3rd Party MVNO’s, roaming partners and corporate service tenders on the organisation’s network.

Planning & Delivery:-

  • Contribute to the strategic execution of the Radio Quality Management department towards the achievement of predetermined objectives- including budgetary requirements.
  • Translate high level plans into to low level design as well as specify detailed configuration settings of design.
  • Ensure sound technical design and budget formulation for BSC/RNC dimensioning, network features, realistic rollout support requirements, software requirements, and Wi-Fi access controllers.
  • Consider supplied capacity forecasts against own forecasts as well as ensure the organisation’s service and/or 3rd Party Roaming Operator service demand and requirements inclusion.
  • Articulate and support radio network roll-out strategy and priorities (e.g. 2G vs. 3G, coverage vs. capacity).
  • Consider future consequences of actions on the viability of the business in the long term.
  • Preparation of radio evolution roadmaps to support future network and service requirements including hardware, software and feature plans.
  • Analyse trends and highlight areas for future RAN evolution and positioning and future technical and regulatory developments; adapt and prepare as required e.g. new technologies HSUPA and LTE, preparation of access network controller nodes for developments.
  • Manage and/or support Project Management of Access controller order and delivery, rollout/ expansion projects and influence site rollout / expansion projects.
  • Manage interfaces with other areas of the business e.g. marketing; support and supply requirements.
  • Assist in the identification of optimal geographical location for equipment to be installed to improve capacity and quality prospects.

Network Optimisation & Performance:-

  • Participate in the preparation of target scoping for the Radio Quality Management and Vendor Optimisation section e.g. quality targets, access network controller node dimensioning (with forecasting) requirements, re-parenting exercises, roll out planning, radio network optimisation designs, their implementation, integration, verification and handover to Network Operations etc; implement them and measure progress.
  • Drive radio quality improvement through quality and cost efficiency targets as well as initiative consultation and steering.
  • Ensure vendor compliance to agreements (SLAs), protocols, regulations, procedures, governance measures, and the plans and requirements of other departments.
  • Maximise network quality improvement through feature and parameter trials, guidance on vendor team initiatives, just in time network.
  • Dimensioning, proper vendor governance, and migration of traffic onto optimal spectrally efficient technologies.
  • Perform review of design and drive optimisation changes.
  • Anticipate the need to adapt optimisation strategies for new technologies e.g. HSUPA and LTE.
  • Facilitate technology migration through smooth integration into the current network and technology, adaptation and implementation thereof e.g. Device Migration and Reframing strategies, preparation and implementation.
  • Ensure the network consistently delivers on customer’s network quality and capacity expectations based on information and analyses.
  • Drive quality experience improvement assurance in radio quality aspects and align with P10 Principles and Process.
  • Involvement in Quality of Service strategy decisions as well as Technology offload strategies and settings i.e. Wifi offload.
  • Manage customer satisfaction i.e. effective delivery, excellent customer experience, understanding and meeting customer needs.
  • Monitor the network, especially trends on a continual basis.
Radio Information Management and Support Systems:-
  • Take network requirements and plan and design processes to perform optimally at all times by providing the correct tools, systems, support and strategic direction to Radio Planning Engineers and Radio Optimisation Engineers (Both Internal and External).
  • Assist in technology migration through smooth integration into the current network and technology, adaptation and implementation thereof e.g. Arieso, Asset, DataSafe, SON, and ACP.
  • Assist with optimisation tool requirements definition, selection and trials/ process integration for current as well as future Radio access technologies.
  • Be aware of all converging technologies and ensure that support systems/ processes will be ready for these developments.
  • Drive continuous improvement through the development/ evolution of tools e.g. FACTS, Frequency Planning tools, CTR based tools, BSC/RNC planning tools, Automatic Optimisation tools (SON), Self Regulating Planning tools. This refers to both internal and external.
  • Develop and recommend systems, procedures and measures to cultivate a proactive approach to radio quality management.
  • Advise on the specification of testing requirements and testing.

Communication and Co-ordination:-

  • Identify and escalate improvements for contract content before renewal negotiations and participate in contract formulations. For existing contracts ensure alignment is in place at all times.
  • Track and report on network performance problems and performance improvements.
  • Report on a frequent basis on the activities in the department.
  • Interact and communicate with others cross-functionally and externally e.g. aligning planning and designing with other internal business units and third parties /stakeholders.
  • Manage supplier relations, support and interaction with customers.
  • Ensure appropriate management of contractors and consultants where applicable.

Financial Management:-

  • Manage expenditure on the budget within approved limits and assist in the business case process to justify additional expenditure.
  • Contribute and participate in marketing product development to ensure maximal value extraction out of Radio Network Capabilities.
  • Assist in Opex efficiency improvement initiatives and propose improvements.
  • Assist in RFP processes.
  • Perform verification of bill of material (based on RfP in design phase) and confirmation of order of equipment and services.
  • Coordinate as well as advise on advanced troubleshooting and 3rd party VIP/ EBU customer escalations towards resolution.
  • Interface with and Support the Radio Information Management (tool and support evolution management and information and correlation support) and Radio Performance (SLA governance, Service Quality Management, performance measurement evolution and EBU support) teams.

Project Delivery:-

  • Develop and drive the execution of agreed projects.
  • Drive the implementation, tracking, monitoring and compliance of Projects.
  • Contract management in line with Procurement Policies.
  • Co-ordinate project reporting.
  • Ensure effective implementation of the integrated project management model.
  • Risk management.

Business Analysis:-

  • Perform Business Analysis in line with the methodology and guidelines.
  • Identify ways to fine tune policies, processes and systems in line with changing work practices.
  • Determine, document, and review requirements for projects within the scope of the value stream or impacting processes and systems.
  • Design, analyse and document workflow and make appropriate recommendations that will positively impact operational effectiveness.
  • Identify Business Improvement and Optimisation opportunities that will result in improvement of process performance.
  • Ensure that benchmarking is conducted with other companies and organizations within and outside the industry.
  • Construct business cases for initiations proposed by the business. Research and consider best practice, local conditions and trends.

Financial Management:-

  • Ensure that Budget ownership and tracking is in place in the team and that there is a method to pull this together in a central fashion for reporting.
  • Ensure that Yearly CAPEX Plans are put in place and that each team member provides proper input and information into these.
  • Compile and manage Capex and Opex budgets relating to functional activities.
  • Assist in the forecasting, planning and development of the portfolio’s budget and business plans for IS.
  • Give input into budgets that will enable delivery of area of expertise to the relevant business unit.
  • Changes must be of a high quality such that bugs are kept to a minimum to ensure smooth testing cycles.
  • Support CAPEX submissions to ensure that funds are secured.
  • Support the creation of the business case for initiatives and projects in functional areas.
  • Track infrastructure budgets related to the support of business area platforms, processes and initiatives.
  • Ensure that all senior team members are involved in Contract ownership and that they update a central location with information on what the vendor supplies and requirements on amendments needed (or on new contract) and help drive this with the IS Commercial team.
  • Ensure that all contracts follow a fixed price model and that the organisation is protected.

Role Complexity:-

  • Dealing with a range of different departments across network group and 3rd Party Suppliers to ensure that the network is performing at optimum quality levels at all times.
  • Coordinate cross functional activities to support functional requirements.
  • Ensuring optimal customer experience against the complexity of trade-offs between Coverage, Capacity and Quality.
  • Dealing with the rapidly evolving Smartphone penetration and resultant capacity demands.
  • Extracting the best of the network whilst some services may be outsourced and managed within a limited set of SLA’s.
  • Monitoring of international trends and business best practice in relation to all aspects of network optimisation techniques.
  • Requirement to provide the best and optimum quality of experience network at the lowest cost per bit.

Creativities:-

  • Create new and novel techniques to improve the optimisation process as well as network quality using experience, knowledge base of Planning and Optimisation Engineers as well as service providers and international best practice.
  • Provide specifications and inputs to tools used in radio network optimization e.g. CTR based tools, Automatic optimisation tools, Automatic frequency planning, parameter management and statistics tools e.g. CellOpt, MRP/Viznet, DataSafe, FACTS, ACP, UNIO, SON etc (and equivalent).
  • Take the initiative in terms of insight gained from Performance and Capacity analytics to guide the strategy of the rest of the organisation (ie Marketing/ Sales...).
  • Guide vendor feature/functionality and hardware roadmaps towards better meeting the organisation’s requirements.
  • Suggest and implement new default parameter settings.

 

Title of the Position:

Systems Engineer: Enterprise Information Services

Equity Requirement:

AA/EE

Location:

West Rand

Salary:

Market Related

Knowledge:

  • Good understanding of all aspects of BI and Information Management processes.
  • Experience in a telecommunications environment highly preferred.
  • The following experience is a must for this position:
  • A background in database administration.
  • A background in Unix/Linux OS systems administration.
  • A background in Hardware and Storage administration.
  • Some solid background in programming (e.g. Java, Python, Perl, PHP, C/C++, C#, VB.Net, Erlang etc) is mandatory.
  • Experience working in a medium organization.
  • Experience in supervising others.

Minimum Requirements:

Minimum of 3 year degree / diploma in IT. Fluent in English and language of country preferable. Minimum of 3 years’ experience in the IT / Telecoms industry and specifically the application of Information Technology within the Telco space. The Systems Engineer must be widely read and know about many facets of Telecoms including open-source projects and I.T. technologies in general.

Key Responsibilities:

Governance:-

  • Follow all corporate governance procedures in place.
  • Document and test system before promoting into production. Post production changes should be documented as well.
  • Ensure timeous delivery of requirements.
  • Inform manager of changes to core systems, data and products.
  • Comply with data security policies.
  • Adhere to ISO standards in day to day operations.
  • Ensure measurement frameworks are in place to verify completeness, timeliness and accuracy of data.
  • Conduct audits to ensure that developed reporting and dashboards are utilised by the organisation. Redundant reporting and dashboards to be expired by agreed process.
  • Ensure that software lifecycle for new code being promoted to production. This includes functional design, development and testing lifecycles.
  • Support the prioritisation process to drive prioritisation of requirements and initiatives in EIS to ensure timeous delivery of requirements.
  • Support the integration forums with Revenue Assurance to understand issues, planning and concerns.
  • Suggest ways to improve BI performance.
  • Adhere to data security policy and ensure that engineers comply with the policy.
Tactical Planning and Operations :-
  • Assist with the delivery of (authorised) projects according to the prioritised project list.
  • Analyse, design, model and document tasks necessary to pass The Company IS governance forums.
  • Quality check work done by Vendors to ensure that it is done according to Company specifications.
  • Ensure professional system documentation is up to date at all times.
  • Adhere to common business rules, metrics and measures set in IS.
  • Perform testing of new technologies to determine if it would be desirable in alive environment.
  • Report any deficiencies on technologies to management.
  • Perform tasks according to SLA’s with Infrastructure support to ensure high levels of availability and limit redundancy.
Internal processes:-
  • Full system co-ownership.
  • Working relationships with Operational area must include:
    Discussing status of projects.
    Discussing new projects on the horizon.
    Discussing system issues that may or may not require planning analysis.
    Ensuring that Operations is involved in a project every step of the way, such that they can prepare for ATP work and any roll-out activities.
    Liaise with operations so that platforms can be maintained on a day to day basis.
    Perform ATPs with Operations and vendors.
    Help test system functioning through the application of custom scripts.
    Common area for capturing and updating of Project Info.
  • Update project information in a centralised manner such that the following is always up to date:
    Scope Summaries.
  • Project Status.
    Risks and Issues.
    Fully unpacked Scope and Taxonomy.
    Costs.
    Project Chronology.
    Delivery of Internal Business as Usual Projects.
  • Continually identify the following in your area:
    Capacity Upgrades that are required due to Network Traffic.
    Software Upgrades required to ensure adherence to maintenance agreements.
    Aspects of a system that have not been performing optimally that require changes to architecture.
    Hardware that is reaching end of life and requires replacement.

System Ownership-

  • One is allocated a set of systems for which you have the primary responsibility and a set of systems for you have a secondary:
    Ensure that primary systems are prioritised.
    Coordinate work between primary and secondary systems so that balance and continuity are ensured.

Information Management:-

  • Work with Line Management to ensure that all documentation, scripts and project information in stored in a central fashion and is easily accessible to the team.
  • Ensure that methods for applying versions are logical and consistently followed.
  • Update system documentation on a quarterly basis. The document should include:
    Each system requires a document that is updated on a quarterly basis which must cover.
    The capacity of the system (licenses and hardware).
    The current and historical utilisation of the system (traffic).
    Functional overview of the system.
    History on projects which incurred changes to the system.

A Roadmap including:-

  • Business as usual projects (BAU).
  • Proposals to Business.
Core Planning Functions:-
  • Capacity planning for special events or increasing traffic volumes.
  • The engineer must perform the following tasks:
    Software Upgrades on platforms.
    Hardware replacements or forklifts.
    Obtaining New hardware.
    Licensing upgrades.
    Innovation and Proof of Concept work.
    Demonstrate features which often require the need to write scripts and/or small ad-hoc applications in order to perform such demonstrations.
    System Reporting and E2E testing.
  • There has to be a focus on Systems relating to driving:
    Subscriber Experience testing.
    System utilisation reporting.
  • This requires:
    Deep system knowledge.
    Database and report writing skills.
    Scripting and general development / coding skills
    Incident and Event Reporting.
  • Each year there is at least 1 event (Festive Season) that needs to be planned for and constitutes:
    Perform tasks according to capacity and mitigation plan.
    Report on the traffic experienced and any learnings from issues that arose during the event.
    Assist with major system issues that occur during the year.
    Vendor Relations, Leverage and Quarterly reporting.
    Liaise with vendors to convey problems and resolve issues.
    Ensure that assistance is provided to vendors.

Customer:-

  • Delivery of Business projects-
    Ensure that bugs are kept to a minimum to ensure smooth testing cycles.
  • Ensure changes to platforms are done timeously.
  • System / Project hand-overs to Operational areas.
  • Document systems or sets of systems for Operations.
  • Documents include: Installation & Operations Guides, 3rd Party Interface Control Documents as well as ATPs (Acceptance Test Procedures).
  • Supply Living System Logical Architecture and Living System Snapshot, Roadmap and Project History Documentation created from planning activities.
  • Work with Operations to perform the ATP together with the vendor.
  • Assist with any automation of ATP procedures by writing scripts.
  • Assist with any script writing to put in place End to End test procedures.
  • Ensure that System utilisation reports are in place.

 

 

Title of the Position:

Senior Engineer: Transmission Planning

Equity Requirement:

AA/EE

Location:

West Rand

Salary:

Market Related

Minimum Requirements:

Matric plus a minimum of 3 year Degree / Diploma in Electronic Engineering and Technical Training in the appropriate areas. Minimum of 3 years experience in Mpls, IP and Networking; as well as experience in supervising others in a medium sized organization. Incumbent must be fluent in English.

Key Responsibilities:

  • Plan, implement, support and maintain the Transmission Networks.  Ensure network efficiency by means of optimisation and change. Ensure that operational support is tightly integrated into network operations.

Strategic Input:-

  • Provide input to the Transmission operations strategy to support network growth and availability.
  • Provide input to the Transmission operations skills and capability development strategy.

Operational Excellence:-

  • Execute and co-ordinate the integration, maintenance and support of the Transmission network including its associated components such as cabling and fibre technologies for the organisation and the NMS Systems for the organisation.
  • Perform all configuration management and second line fault management for the Transmission network.
  • Provide expert input and feedback to support network design.
  • Carry out comprehensive configuration tests and acceptance procedures to ensure full compatibility and maintain network performance during the integration of new and upgrades to existing. Transmission transport network infrastructure
  • Identify new opportunities for operational efficiency and eliminate processes or activities that are not adding value.
  • Administer all areas of responsibility including stock.
  • Co-design (to be consulted) and implement / integrate the Transmission Networks.
  • Be consulted in the planning and design and implementation phase of the network roll-out and upgrades.
  • Ensure Lab testing (software & hardware) is carried out.
  • Make sure to get vendor acceptance tests.
  • Ensure end-to-end integration is successful.
  • Verify configuration.
  • Load configuration.
  • Perform final tests and acceptance procedures.
  • Cut-over to live network.
  • Test and monitor performance.
  • Perform final verification of integration according to plan and design specifications.
  • Perform project close-out, ensure corresponding documentation and sign off integration.
  • Monitor transport network ops and services.
  • Manage and maintain the configuration database (excl. radio parameters).
  • Communicate design problems and provide input to design team.
  • Ensure vendors are meeting their SLA with the organisation.
  • Ensure systems are meeting SLA.
  • Ensure NOC is provided support and escalation procedures per service.

Communication and Co-ordination:-

  • Continuously review and update best practice implementation for Transmission network operations.
  • Maintain the Transmission network configuration database accurately and communicate with the appropriate planning & optimisation, NOC, regional operations, Service Delivery and information systems departments.
  • Assist regional maintenance environment.
  • Engage in a co-operative and constructive relationship between core & transport network operations and planning & optimisation.
  • Interface within Network Group and the organisation.
  • Interface with key suppliers.
  • Prepare documentation of live network configurations that is comprehensive, up to date, accurate and maintained effectively.

Financial Management:-

  • Forecast, plan, develop and review Transmission network operations budgets in line with the organisation’s financial requirements.
  • Ensure Transmission network operations budgets are optimised.
  • Manage Transmission network operations expenditure in line with agreed budgets.
  • Identify and eliminate non-contributory expenditure.
  • Budget and prepare tenders.


 

Title of the Position:

Programme Manager – (2 Year Fixed Term Contract)

Equity Requirement:

AA/EE

Location:

East Rand

Salary:

Market Related

Minimum Requirements:

Matric plus a Degree in Economics / Business or Finance (equivalent of NQF 6). Project Management Certification (PMP/ Prince 2 / MSP). Post- Graduate degree will be advantageous. 10 years corporate work experience. 5 years’ work experience in senior management. Minimum 4 years of Project Management.

 

Key Responsibilities:

  • The organisation is seeking a candidate to ensure the efficient operation, delivery, tracking, reporting and stakeholder engagements for the expansion programme. The incumbent will lead complex corporate programme including cross-functional planning, risk management and reporting for a key Strategic Programme.
  • Establish structured plan for the programme life cycle.
  • Establish programme governance and report to organization’s relevant structures.
  • Develop clear programme interdependencies; manage integration and sequence of projects to ensure effective delivery.
  • Evaluate Business Plan, manage research review process and ensure accurate and correct financial model.
  • Plan and manage major change initiatives before, during and post programme delivery.
  • Collaborate with business partners to find alternatives and solutions to programme issues, constraints or business challenges.
  • Take ownership for shaping the programme into work streams, which are well defined, clear in their objectives, properly estimated and planned.
  • Overall accountable for execution; making sure that the teams meet their commitments to time, cost and quality, and that any changes are properly managed through the relevant project review committees.
  • Plan and document detailed agendas, meeting minutes and action items from key cross functional meetings.
  • Manage subsidiary formation and approval process engaging with the Legal, Human Capital, Finance departments and other relevant stakeholders.
  • Collaborate with Commercial department and Programme resources to manage a central repository for all team related documents, program plans, meeting agenda and deliverables.

 

Title of the Position:

Senior Medical Officer / Regional Physician: ECHO Trial

Equity Requirement:

AA/EE

Location:

Hillbrow

Salary:

Market Related

Background:

ECHO is a multi-center, open-label, randomised clinical trial that aims to compare HIV incidence and contraceptive benefits in women using Depot Medroxyprogesterone Acetate (DMPA), levonorgestrel (LNG) Implants and copper intrauterine devices (IUDs). The trial will commence in Quarter 3 of 2015, and aims to enrol 7800 women across 12 trial sites in South Africa (SA), Kenya, Zambia and Swaziland. Nine of these 12 sites will be in SA (in Durban, Ladysmith, Pietermaritzburg, Johannesburg, Klerksdorp and Cape Town, and) with a total projected in-country enrolment of 5673 participants (~400-800 per site).

Core purpose of the Job:

We are seeking a Regional Physician / Senior Medical Officer who is an innovative thinker, with strong leadership qualities to lead development and implementation of efficient technical strategies within the ECHO trial. To participate in the formulation of the technical strategy in line with the study, organisational objectives and to oversee the technical and training support direction relating to all SA ECHO sites.

Attributes:

  • Good verbal and written communication skills.
  • Good interpersonal relationships.
  • Strong work ethic – good time management, self-management.
  • Presentations skills.
  • Clinical research.

Knowledge:

  • FCOG (SA) or Gynaecologist / reproductive health specialist.
  • Working in family planning in multiple African countries.
  • Good Clinical Practice and Human Subjects Protection certification.

Minimum Requirements:

MBBCh degree or equivalent. Must be Registered to the Health Professions Council of South Africa (HPCSA). Minimum of 5 year’s experience (3 year’s post community service). Experienced, practicing medical officer (MD) with extensive and recent hands-on experience and expertise in supervision and provision of study contraceptive methods (specifically IUDs and Jadelle implants). Extensive experience in IUD and implant training, and ability to support training of providers in the Southern Africa region in provision of various contraceptive methods. Where additional training is needed, this will be provided*

Key Responsibilities:

  • Assist in the development of training materials for the contraceptive methods used in ECHO.
  • Assist in the design, finalization and bi-annual review and update of the contraceptive training manual for ECHO.
  • Assist in the review of site specific standard operating procedures related to clinical and contraceptive management of participants in ECHO.
  • Provide theoretical and practical education and training to site master trainers and clinicians from each of the participating trial sites on administration of Depo Provera, insertion and removal of Copper IUDs and Jadelle implants.
  • Conduct proficiency assessments of contraceptive providers (i.e., clinicians and nurses) at all ECHO trial sites on a semi-annual basis.
  • Provide refresher training on Copper IUD and Jadelle implant technique to sites within southern Africa, as needed on inclusion of new investigators / contraceptive providers.
  • Work closely with ECHO East African collaborators to ensure standardization of practice across all ECHO sites.
  • Assist in the development of contraceptive tools for sites to use during implementation of ECHO.
  • Provide ongoing support for the provision of all contraceptives to trial participants through ECHO trial clinics within the East and Southern Africa region.
  • Provide instruction and guidance regarding care and case management assessment for all contraceptive related issues/questions raised by sites.
  • Be available to study clinicians / investigators on email and telephone for discussion of urgent matters related to contraceptive management issues and adverse event (AE) or serious adverse event (SAE) Management.
  • Respond to site contraceptive questions on a daily basis within a pre-defined timeline.
  • Communicate with the ECHO Contraceptive Committee Co-chairs on a daily to weekly basis to discuss contraceptive issues as they arise.
  • Attend weekly / biweekly teleconference calls of the ECHO Contraceptive / Safety Committee and Protocol Implementation Committee.
  • Liaise with University of Washington safety monitor on adverse event and SAE reporting.
  • Travel within southern Africa, as needed, for retraining of study teams.
  • Participate as a contributing member of other ECHO committees and calls, as needed.
  • Take lead in designing and executing a process to document quality of contraceptive counseling across all the sites in both the East and Southern African ECHO sites. Provide timely feedback to the Contraceptive / Safety Committee on contraceptive counseling process evaluations.
  • Provide post training supervision in collaboration with site team and oversee documentation of these findings.
  • Participate in regularly scheduled ECHO site contraceptive monitoring visits as needed.
  • Initiate, maintain and strengthen referral systems nationally via direct interaction with local service providers.
  • Assist in the establishment of Memorandums of Understanding (MOUs) as required by the ECHO study protocol/s with local service providers for management of participants where scope falls beyond the capacity of ECHO sites.

 

Title of the Position:

Production Pharmacist

Equity Requirement:

Open to Race - preferably Male

Location:

Midrand

Salary:

Market Related

Core Job Purpose

Supervision of Manufacture and Packaging of Pharmaceutical / Veterinary Products and Forensic duties.

Minimum Requirements:

Matric essential. Relevant qualification within the industry. Require at least 2 years manufacturing experience in solids and liquids (solids is a must).

Key Responsibilities:

Planning:

  • Ensure familiarity with daily with daily production plan to:
  • Sequence of products to be manufactured/ packaged.
  • Set up times.
  • Run time.
  • Proposed start and finish time.
  • Attend daily planning meeting and /or feedback daily to Planning.
  • Inform Team Leader, production technicians / process controller of change.

Manufacture:

  • Supervise and counter check weighing of raw materials for pharmaceutical and veterinary products
  • Supervise manufacture of all products in his section of manufacturing dept. ensuring that procedures are adhered to and that the addition of raw materials to product mixes is endorsed.
  • Reconcile batch sheets and monitor yields, efficiencies and utilization, always striving for higher standards, reporting deviations and suggesting plans of action for improvements.

Packaging:

  • Packaging Run – Before Start Up:
  • Ensure that online packaging board reflects accurately the information required re the product online i.e Product, Batch No, Order No, Quantity, Quantity/Hour, Hours/batch and that the daily packaging chart accurately reflects the times achieved.
  • Ensure that when the technician is called to set up the line that all the required signatures on the Packaging Order for component approval have been obtained. (Pharmacist, Team Leader).
  • During Run:
  • Ensure that the packaging components for the next product online are available in the Packaging preparation area and that cartons / labels where applicable have been batched overprinted.
  • Ensure that the team leader is carrying out the online checks as per the procedure.
  • Carry out checks and sign the control chart.
  • Assist Team Leader to find technical assistance if problems occur.
  • Report unscheduled long delays (over 15 minutes) to Packaging Manager as they occur.
  • After:
  • Complete the reconciliation of the Packaging Order accurately – date/time and sign (no scratching out, no tippex).
  • Give completed P.O to Material coordinator.
  • Ensure components for next Product are brought to line after clean up.
  • Furnish a written run profile for each Packaging Order, time Materials, waste, delays and rework.
  • Signing Powers:
  • Sign for lab / carton batch overprint samples.
  • Sign for correctness of Packaging Material.
  • Sign Packaging Reconciliation.
  • Sign for Documentation alteration.

General:

  • Ensure up to date transaction on computer system regarding all aspects of the manufacture.
  • Ensure adherence to GMP principles, MCC and Corporate requirements.
  • Conduct a monthly departmental GMP inspection.
  • Initiate action on observed or potential infringements.
  • Ensure adherence to cleaning and validation procedures and the maintaining of equipment log books.
  • Control timeous checking / calibration of all equipment requiring such control and the maintaining of record.
  • Shall be responsible for the safety of employees in the department, giving active backing to the company’s Health, Safety and Environmental policy.

More Specifically:

  • Fully acquainting employees with the company’s health, safety and environmental policies.
  • Securing compliance with safety and environmental guidelines and procedure.
  • Conducting off self audits as a follow up to hazardous occurrences, environmental impacts, and unsafe acts / conditions and taking preventative measures.
  • Attending health and safety as well as environmental meetings on a regular basis and having regard for health, safety and environmental as a topic, when dealing with operational issues.
  • That individual levels of safety performance be regarded as an important factor when evaluating an employee’s overall performance.
  • Testing and evaluating of working clothes, protective clothing, equipment and means of protection.
  • Assist in updating all procedures pertaining to manufacturing and packaging.
  • Maintain an attendance register and monitor all leave and time keeping and take corrective action if necessary.
  • Assist in updating all procedures pertaining to manufacturing.
  • Maintain an attendance register and monitor all leave and time keeping and take corrective action if necessary.
  • Train and motivate new and existing employees. This includes appraisals, development and discipline.
  • Conduct a monthly departmental meeting.
  • Maintain a good relationship with all other departments and divisions.
  • Assist with Schedule 6 receipts/order when required.
  • Assist in trouble shooting/problem solving.
  • Assist in compiling of monthly reports.
  • Maintain security in manufacturing area by restricting access to certain areas and temper sealing products.
  • Communicate with Manager on a daily basis.
  • Perform any other reasonable task as requested from time to time.

 

 

Title of the Position:

TEMPS! TEMPS! TEMPS!

Equity Requirement:

AA/EE

Location:

Various

Salary:

Negotiable

Minimum Requirements:

Calling all temps with 3-4 years corporate experience. Register your CV now for exciting opportunities at blue chip companies. Matric is essential.

Key Responsibilities:

Huge Demand for Secretarial, reception, debtors, creditors, bookkeeping, payroll and customer service.