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Displaying Positions 17 of 17:

Title of the Position:

Temp Creditors Supervisor

Equity Requirement:

AA/EE

Location:

Bruma

Salary:

Market Related

Minimum Requirements:

B. Com or 3 years National Financial Diploma. 3-5 years experience with direct exposure to all aspects of finance

Key Responsibilities:

  • To supervise the timeous payments and daily management of creditors department.

Payment authorizations (40%):-

  • Check and authorize payments prepared by controllers.
  • Ensure VAT compliance is adhered to.
  • Ensure no interest charges are incurred with suppliers.
  • Assisting controllers in managing suppliers account queries.

Managing of creditors ledger (15%):-

  • Ensure ledger is kept at 30 days or less at all times.
  • Control of GRN report and liaising with centres to resolve queries.
  • Control of outstanding PO report and liaising with centre to resolve long outstanding POs.

Managing of month end (15%):-

  • Preparing month end control account reconciliations and resolving of queries.
  • Preparing of month end reports and graphs for management.

Daily / weekly management of creditors department (30%):-

  • Posting of invoice/credit note batches by controllers.
  • Posting of cheque batches.
  • Preparing and posting of eft batches and printing remittances.
  • Preparing of weekly statistics of creditor controllers.
  • Checking and authorizing any journals to bookkeepers.
  • Controlling of daily work division amongst controllers for effective payments.
  • Ensuring electronic transfers are submitted to Nedinform and authorized by management.
  • Monitor and review subordinates work to ensure that it is accurate, valid and complete.

 

 

 

Title of the Position:

Business Analyst (Industrial Engineer): Quality Department

Equity Requirement:

AA/EE

Location:

Cape Town

Salary:

Market Related

Minimum Requirements:

B.Eng or B.Tech Industrial Engineering. Medical Aid or Health Industry experience is preferable. 3 – 5 yrs Business Analysis and Business Process re-engineering experience. Experience in the application of Customer Experience improvements tools / techniques would be an advantage. Experience in the application of Total Quality Management would be an advantage. Experience of Change Management frameworks would be an advantage. Experience in Project Management and relevant methodologies.

Key Responsibilities:

  • The role of the Business Analyst is to facilitate the set-up of the new Quality Department within The Company Solutions and to ensure the operational effectiveness of existing functions form a part of the agreed Target Operating Model for The Company Solution, and is used as a lever to improve efficiencies and cost management across the business.
  • This individual will actively participate in the implementation of Business Process and Data Analysis derivatives within The Company context. Amongst other aspects, the implementation of Business Process and Data Analysis derivatives includes business process and system design and alignment, the building of key performance metrics and cost recovery models, the building of applicable data analytical models, facilitating the set-up of appropriate governance structures, change and communication plans, SLA negotiation and ensuring the longevity of the customer centric offering post-implementation.

Critical Performance Areas: The Company Solutions set-up:-

  • Identify issues, duplication and potential for synergies within the clients’ operational sphere.
  • Drive business, process and data analysis, documentation, and redesign of business processes.
  • Define a project to address business issues (e.g. business case, process requirements, skills requirements, capacity requirements and timing)
  • Document the types and structure of the business data (logical modeling).
  • Analyze and mine business data to identify patterns and correlations among the various data points.
  • Design and create data reports and reporting tools and Perform statistical analysis of business data.
  • Facilitate and lead business, process and data optimization projects.
  • Partner with the Research and Quality Team to ensure success of implementation post the project phase.
  • Partner with relevant teams in conducting small scale/medium scale tests to determine operational feasibility, implementation methods and training requirements during new solution deployments.
  • Conduct scenario analysis / gap analysis and impact analysis for new and proposed changes.
  • Assess value by improving efficiencies in the business (Internal and External).
  • Assist in driving of the internal business process management and governance.
  • Deliver appropriate value in terms of the constraints of the project, priority, time, cost, quality and scope by:
    • Compiling business requirement and business functional specifications where necessary.
    • Delivering solutions that are driven by business requirements, are cost-effective and innovative using process methodologies and tools.
    • Continually ensuring business relevance of solution being built and working with clients and internal teams to facilitate the implementation.
    • Working with business to ensure that roles and responsibilities are understood and agreed.
    • Working with internal teams to transfer skills where appropriate.
    • Working with internal teams to manage responsibilities that are not transferring to the Client.
    • Design and implement the overall Quality Management principles to:
    • Determine capacity and client forecasts.
    • Define costing (charge out) principles for each client offering and work with accountant to build appropriate costing model.
    • Develop and agree performance metrics.
    • Design and facilitate signing of SLAs.

Total Quality Management:-

  • Play a lead role in the identification and implementation of continuous improvement projects in the operational environment (Internally and externally).
  • Engage with relevant stakeholders to ensure buy-in and commitment to the Total Quality Management journey.
  • Identify synergies between Quality Management and solutions for leveraging these to increase efficiencies for The Company Solutions.

Quality Team:-

  • Provide mentorship regarding Business Process Engineering and Business Analysis disciplines to internal stakeholders to The Company Solutions.
  • Contribute to team goals of realizing benefits of Quality for The Company and identification of opportunities for further improvements in efficiencies.
  • Participate in both small and large teams that work towards a defined objective, scope & deliverables.

 

 

Title of the Position:

Senior Marketing Research Executive

Equity Requirement:

AA/EE

Location:

Cape Town

Salary:

Market Related

Minimum Requirements:

An honours degree or equivalent qualification in Business Science, Market Research, Actuarial Studies or related with Statistics as a major subject. 3-5 years of experience in a related position, either project based or permanently employed. Quantitative / Survey based research experience with a high attention to detail. Ability to use and manipulate numerical data. Experience in using SPSS (preferable) or any other similar statistical programme for descriptive and inferential statistical analysis. A track record of using research to develop applied solutions or recommendations for clients. Experience in writing reports in Word and/or PowerPoint. High level of computer literacy, experience in Excel preferable. Some experience in qualitative research techniques like interviews and focus groups.

Key Responsibilities:

  • The Company Solutions is a South African based company focused on Quality Assurance, Market Research / Business Intelligence, Strategic Consulting and Leadership / Training situated in Rondebosch, Cape Town.
  • We conduct and manage the complete project life cycle internally, including project proposal, fieldwork, data management, analysis and reporting.
  • We provide customised and unique solutions, as opposed to generic industry solutions. As such, we take a personalised approach towards research whereby projects are designed specifically around our clients’ needs.

We conduct the following types of research, among others:-

  • Secondary data analysis of existing data, including administrative data.
  • Usage profiling, to identify potential target segments of users.
  • Customer experience surveys.
  • Customer satisfaction surveys.
  • Client terminations research.
  • Client segmentation.
  • New product or concept development research (to evaluate the potential for introducing new products to a market).
  • Feasibility studies.
  • Brand Tracking.
  • Quality control and assurance.
  • Any other ad hoc research as required by clients.

Designing questionnaires:-

  • Compiling questionnaires in an online format using Qualtrics (the successful candidate will be trained on the programme and use this technology regularly).
  • Monitoring fieldwork progress (call centre) and assisting in the administration thereof.
  • Online survey management.
  • Some data cleaning and management as well as analysis.
  • Tabular report specification and generation, as well as graphing of results.
  • Utilising suitable statistical tools in analysing results.
  • Compiling reports and presentations.
  • Assisting with all aspects of research to ensure that the team delivers high quality outputs, on time and in budget.
  • All aspects of project administration and management.
  • Tender searches and applications.
  • Writing of research proposals.
  • Presentation and feedback to clients.
  • Occasional travel required.
  • Managing / training junior staff and reviewing work.

 

 

Title of the Position:

Manager: Finance

Equity Requirement:

AA/EE

Location:

Port Elizabeth

Salary:

Market Related

Minimum Requirements:

Minimum of a 3 degree / diploma – preferred qualification in CA MBA / Masters Advantageous. Minimum of 5 years’ experience in the area of specialisation; with experience in managing others. Experience working in a medium to large organization. At least 5 year’s experience in a similar management position, in dynamic and fast-moving industries. Advanced knowledge of Excel. Financial knowledge essential.

Training:-

  • Products and Services.
  • Systems training.
  • Computer software training.
  • Project management.
  • Communication and Negotiation skills.
  • Assertiveness.

Key Responsibilities:

  • To support the regions with an end to end finance operations function. This will be done through implementation of The Business Finance strategy, to provide an efficient operational support function to the regional Business Operations by driving the resolution of all finance related queries, including Credit Vetting. Billing, Client engagements linked finance related queries and ensure correct DOA and approvals on Pricing and Credit notes.

Operational Processes:-

  • Driving the resolution of all finance related queries.
  • Credit Management.
  • Credit Vetting.
  • Billing Operations.
  • Meeting with clients to discuss / resolve issues / challenges.
  • Closing the communication gap between the region and HO.
  • Designing and implementing improvement plans to enhance the client experience (both internal & external clients).
  • Providing reports, information as required by the business.
  • Developing a differentiated engagement plan for key and strategic clients.
  • Revenue Assurance for the Region.
  • Pricing Sign Off.
  • Credit Note Sign Off.

Financial Reporting:-

  • Oversee the entire Financial Reporting function for the regions
  • Ensure that the financial health of the Income Statement, Balance Sheet and Cash flow for The Business is presented in a timeous, complete and accurate manner and in accordance with IFRS. for the regions.
  • Responsible for producing all the required regional financial packs containing quantitative and qualitative information within the stipulated timelines Responsible for producing sales actuals reports for the regions.
  • Establish efficient and effective systems of financial management.
  • Review all reconciliations for the trial balance, including Billing, Collections, Fixed Asset, Inventory Provisions, etc on a monthly basis by the 15th of each month and keep a reconciliation file.
  • Keep abreast of IFRS changes and implement in the organisation where required.
  • Set deadlines for financial accounting process for each month-end.
  • Approval and Review of all journal entries to affect the trial balance.

Budgeting & Forecasting:-

  • Oversee the budgeting and forecasting process for the region.
  • Participate and make contributions on the development of The Business regional budget annually.
  • Responsible for driving the budgeting and forecasting process for the Income Statement, Balance Sheet and Cash flow Statement for the region.
  • Responsible for providing commentary of variances between Actuals, Forecast and Budgets for The Business regionally.
  • Responsible for designing the relevant templates for forecasting and budgeting for The Business Regions.

Revenue & Billing:-

  • Ensure that all revenue for The Business Regions is recognised in a timeous, accurate and complete manner and that all revenue sources are identified.
  • Reconcile the revenue recognised to the sales closed to ensure that there is no revenue leakage, where there is revenue leakage, put the necessary controls.
  • Resolve of all client billing queries and keep the billing USD queue at a minimum.
  • Drive the implementation of the regional billing project plan together with the Billing project manager.

Governance – Processes, Policies and Controls, Internal Audit & Risk Management:-

  • Documenting policies, processes and procedures for The Business – Finance in accordance with IFRS and ensure socialisation of these PPP’s.
  • Responsible and accountable to put controls in place which will ensure zero audit findings.
  • Manage external audit requests and ensure response to their requests within agreed time frames.
  • Keep a register of all identified points and drive the execution of them to ensure that financial risk is minimised.
  • Maintain a documented system of accounting policies and procedures.
  • Monitoring compliance with financial policies and reporting of noncompliance thereof.
  • Maintain accounting records, and establish good business internal controls.
  • Provide technical advice regarding compliance with accounting standards.
  • Ensure continuous improvement of internal controls in the system by implementing audit findings and reduce repeat audit findings.

Operational Planning:-

  • Comply to best practice, continuous improvement and innovation at process and procedure level.
  • Construct, implement and fine-tune methods, processes and systems to enhance effectiveness and meet organisational goals in terms of pricing.
  • Fine tune systems in line with changing work practices, providing the context for those providing services.
  • Evaluate competitor activity and influence on product pricing and pricing plans and put contingency plans in place.
  • Identify innovative ways to use minimum resources to achieve maximum outputs.
  • Develop the functionality of the department by improving processes continuously.
  • Perform the assessment, analysis and reporting on competitive activity and strategy.
  • Identifying and exploiting new opportunities to grow the business further.
  • Implement research to enable the correct evaluation of product pricing and pricing plans.

Customer Satisfaction:-

  • Ensure service delivery in line with needs of the business.
  • Understand customer needs and develop and fine-tune systems accordingly.
  • Put contingency plans in place to prevent delays and enhance the customer experience.
  • Identify trends and patterns pertaining to customer requests and ensure continuous improvement as an important element of service delivery.
  • Initiate change to continually improve all aspects of pricing.
  • Ensure client satisfaction through the customisation of product pricing and special pricing solutions.
  • Assist in the alignment of service delivery to changing needs and ensure effective customer and stakeholder management.

Project Management:-

  • Develop and drive the execution of agreed client related projects and projects aimed at optimising the billing department.
  • Drive the implementation, tracking, monitoring and compliance of Projects.
  • Co-ordinate project reporting.
  • Ensure effective implementation of the integrated project management model.
  • Risk management.

Business Analysis:-

  • Perform Business Analysis Company SA Business Analysis in line with the methodology and guidelines.
  • Identify ways to fine tune policies, processes and systems in line with changing work practices.
  • Determine, document, and review requirements for projects within the scope of the value stream or impacting processes and systems.
  • Design, analyse and document workflow and make appropriate recommendations that will positively impact operational effectiveness.
  • Identify Business Improvement and Optimisation opportunities that will result in improvement of process performance.
  • Ensure that benchmarking is conducted with other companies and organizations within and outside the industry.
  • Construct business cases for initiations proposed by the business. Research and consider best practice, local conditions, trends, as well as competitor activity.
  • Identify and implement innovative ways to use minimum resources to achieve maximum outputs.

Supervisory / Leadership / Managerial Complexity:-

  • Deploy and redeploy resources to get the work done.
  • Build and enforce a customer centric approach.
  • Encourage and support collaborative teamwork.
  • Build professionalism, loyalty and commitment to the organization.
  • Communicate actively and effectively resolving any potential conflicts that may arise.
  • Have the self insight and flexibility to adapt to different situations.
  • Manage boundaries that separate units in order to optimise workflow.
  • Living the Company Brand – changing and influence employees behaviour.

 

 

Title of the Position:

Senior Manager: Regional Business Operations

Equity Requirement:

Open to Race

Location:

Eastern Cape

Salary:

Market Related

Minimum Requirements:

Matric plus a 4 year tertiary qualification in Commerce (Financial/Marketing/Communication) or related is essential and MBA/ Masters advantageous. Manager track record of 5 years or more; with at least 3 years in telecommunications sector/ industry. A minimum of 5 years Sales/Regional management experience within a sales led organization that includes Sales Managers, Key Account Managers, Account Managers and Systems Engineers. Sales experience with ICT and specific examples of closing large, strategic deals. Must have both the sales skills and technical knowledge to make presentations and lead customer discussions to advance the sales process. Strategic technical knowledge, and can succeed as a leader and mentor in a demanding and rewarding sales environment. Strong sales leadership skills in a team environment. Requires understanding of ICT buying cycles. Developing customer relationships. Understanding a broad range of company technologies and offering is required. Strong skills in competitive sales and protecting the installed base as well as creating new opportunities are essential. Ability to understand customer needs and vision from a customer management perspective, match it against the full breadth of the company's value proposition, and position it in a powerful way in order to generate budgets and close deals. Must have the ability to deliver business value to the account and build on customer relationships. A solid sales track record (performance against target). Comprehensive administrator experience with setting targets, providing forecasts and other general management reports. A good understanding of the organisation’s various internal operations and its different structures

The role includes flexible working hours, flexibility to travel nationally (possibly internationally) when required. Constant pressure to meet extremely tight deadlines, margins and revenue targets.

Training:-

  • Consistent training on an ongoing basis.
  • Product Training.
  • Coaching and Mentoring.

Key Responsibilities:

  • Direct reports: 2 – 15.
  • To provide focused strategic and operational leadership for the regional team, and responsible for the integrity of the organisation in the region.
  • Be the primary interface with the organisation management, including accountability and authority within the Region. Provide a superior quality service continuously striving to satisfy the needs of our customers.
  • The Senior Regional Manager must have a strong background of the ICT market across the SME, Public, Private and Partnerships Sectors, experience in executive-level communication, building customer and partner relationships, territory planning and segmentation and a proven track record of sales excellence.

Strategic Planning:-

  • Provide input into all long term plans regarding operations for the region.
  • Provide input the annual business plan.
  • Translate the operational strategies into operational plans and activities to realise these strategies within the region.
  • Adopt and align regional strategies with that of the organisation.

Driving profitable Growth for the organisation:-

  • Increase solution selling by offering clients Value Added Services.
  • Grow monthly recurring revenue.
  • Achieve current year SOV and Revenue Targets.
  • Ensure we maximise on existing contract values.
  • Maintain customer base by ensuring client issues have been resolved.
  • Manage customer churn (churn reduction).
  • Increase ICT penetration with new and existing customers.
  • Increase uptake of value-added products into customer base.
  • Increase regional market share.
  • Lead virtual teams responsible for the delivery of customer success, customer satisfaction.
  • Assist the company in shaping the future value proposition by creating unprecedented value and opportunity for defined ICT customers.
  • Build deep relationships within key customer accounts.
  • Sales planning, including developing and execution of business plans, as well as tracking of milestones.

Financial Management:-

  • Forecast, plan, develop and review all budgets for the region in line with the organisation’s financial requirements.
  • Manage operating expenditure in the region in line with agreed budgets.
  • Identify and eliminate non-contributory expenditure.

Communication and co-ordination:-

  • Develop and maintain efficient and effective co-ordination and interworking between planning and implementation teams in the region and between regional and central functions.
  • Ensure effective troubleshooting procedures are in place and utilised by skilled and motivated resources across the region.
  • Develop the matrix reporting and management practices in the region to be successful.
  • Develop, maintain and nurture a sound working relationship between the regional Enterprise division and all other associated parties, both within the company and externally.
  • Ensure vendor interaction is managed appropriately.
  • Submit reports to designated management, as per the standing instructions.
  • Interface with the organisation’s business leaders and attend monthly meetings with other Regional and BU Heads.

Focus on providing exceptional Client Experience:-

  • Ensure delivery of exceptional client experience as per client services charter and SLA’s/OLA’s.
  • Conduct regular surveys to monitor Client satisfaction.
  • Critically evaluate and optimise Fulfilment, Assurance and Billing environment for the region.
  • Champion Billing issues resolution.
  • Champion Customer Fulfilment and Assurance resolution.
  • Create good inter-departmental relations.
  • Motivating and developing all regional staff.
  • Ensuring a Culture of Operational excellence.

Planning and Delivery of a business plan:-

  • Alignment of all activities undertaken in the region.
  • Achieve sales forecast accuracy.
  • Provide input into reviewing organisational activities and assist in recommending corrective actions if necessary.
  • Provide feedback on the impact of solutions on other areas of the business, as well as the interdependency of units.
  • Ensure continuous improvement and innovation at process and procedure level within all the organisation’s Business operational departments.
  • Implement methods, systems and procedures to enhance effectiveness and meet departmental goals.

Operations and Service Enhancement:-

  • Input into the Sales strategy and the implementation thereof.
  • Define, implement and input into identifying ways to fine-tune operational support methods to enhance effectiveness and meet departmental goals.
  • Identify and evaluate areas of improvement within the Sales department, identifying possible solutions to address deficiencies and implementing according to plan.
  • Ensure that all performance and key performance area standards of the function are monitored and tracked.
  • Analyse and interpret all data that interfaces directly with the division and report to the GM.
  • Implement operational analysis on sales structures that support the delivery of strategy.
  • Implement the quality standard frameworks and ensure that high levels of quality service are maintained and that all areas operate as close to global best practice as possible.

Reporting:-

  • Identify relevant information and data for reporting purposes during departmental meetings.
  • Identify and interpret relevant information and data for reporting purposes.
  • Make assessments of and draw solutions from qualitative data. Make logical deductions and draw conclusions that can be motivated.
  • Provide daily, weekly and monthly reports on all activities of the section to the GM.
  • Feedback on any customer issues as soon as they arise and resolve.

Process and Procedure Effectiveness:-

  • Continually improve existing processes and procedures to enhance effectiveness, efficiency and performance.
  • Implement a high standard of housekeeping and ensure it is maintained on a daily basis to avoid any none conformance.
  • Ensure all documentation is filed in a manner that is easily retrieval by any member of the team and meet the organisational requirements.
  • Manage all risks that could be customer affecting.

Employee Excellence:-

  • Build and maintain team to deliver on set targets and objectives.
  • Manage human resources elements effectively.
  • Manage all PIP’s and performance management of the Team.
  • Define, cascade and manage targets and KPI’s across the Regions.
  • Achieve results by using performance management and incentives.
  • Create an open door policy to ensure an efficient climate.
  • Treat everyone with respect and equality.
  • The performance management of subordinates and actioning of annual performance meetings twice annually and IDP’s to be actioned timeously.
  • Management of training and development for subordinates including their required course identification and recommendations.
  • Manage all timing and attendance of subordinates.
  • Manage team morale and attitude towards improved service delivery and focused actions.
  • ER knowledge to implement where and when applicable within the respective area of management.
  • Adhere to behave according to the Company values at all times.
  • To ensure that adequate training is received by staff, both informal and formal, and provide succession planning and career paths for staff.
  • Providing guidance and tactical leadership in developing new methods and systems to continuously strive for improved performance of staff and the service provided to our customers.

Project Management:-

  • Develop and drive the execution of agreed projects.
  • Drive the implementation, tracking, monitoring and compliance of Projects.
  • Contract management in line with Procurement Policies.
  • Co-ordinate project reporting.
  • Ensure effective implementation of the integrated project management model.
  • Risk management.

Business Analysis:-

  • Perform Business Analysis in line with the methodology and guidelines.
  • Identify ways to fine tune policies, processes and systems in line with changing work practices.
  • Determine, document, and review requirements for projects within the scope of the value stream or impacting processes and systems.
  • Design, analyse and document workflow and make appropriate recommendations that will positively impact operational effectiveness.
  • Identify Business Improvement and Optimisation opportunities that will result in improvement of process performance.
  • Ensure that benchmarking is conducted with other companies and organizations within and outside the industry.
  • Construct business cases for initiations proposed by the business. Research and consider best practice, local conditions, trends, as well as competitor activity.
  • Identify and implement innovative ways to use minimum resources to achieve maximum outputs.

Supervisory/ Leadership/ Managerial Tasks:-

  • Collate and manage the budget for the region.
  • Manage suppliers/contractors relationship to ensure deliverables are achieved in timely and cost effective period.
  • Management of direct reports.
  • Monitor and co-ordinate work of direct reports.
  • Provide technical, procedural and policy guidance.
  • Evaluate performance (conduct performance appraisals).
  • Transfer knowledge and skills.
  • Knowledge transfer programme.
  • Manage staff KPA’s.

Role Dependencies:-

  • Interacting with all stakeholders internally & externally.

Creativities:-

  • Alignment of operations to best practices and standards.
  • Define improvement opportunities and initial schemes for customer experience enhancement.
  • Articulate and implementation of improved efficiencies in business processes.
  • Integrated service provision to other departments.
  • Build brand credibility.
  • Apply market research in optimal way to add as much value adds as possible to other areas of the business.
  • Constantly identify new and innovative ways of enhancing operations, setting benchmarks which will roll out into other areas of the business.
  • Deploy and redeploy resources in the most effective way.
  • Encourage continuous service improvement.
  • Implement cost-saving activities.
  • Motivate staff through innovative interaction.

Vulnerabilities:-

  • Economic.
  • Resources.
  • Ineffective support / resistance from key stakeholders.
  • Integrity of the organisation’s operational data.
  • Budgetary constraints that impact on strategies that are being devised.
  • Changes in South African regulatory environment.
  • Customer dissatisfaction.
  • Inappropriate processes resulting in delayed service to customers.

Independent thought and Judgment:-

  • Decisions on monitoring process and quality improvements thereof.
  • Changes in operational strategy implementation.
  • Management and motivation of team.
  • Dissemination of information.
  • Implement change on a discretionary basis as presented by the GM.
  • Implementation of efficiencies in systems and processes.
  • Objectives set for the department/ area/ unit.
  • Resource allocation.
  • System, process and procedure fine-tuning / development to achieve business objectives.

KPA’s:-

  • Increase and maintain revenue in the customer base.
  • Develop a healthy working environment for regional staff and develop individuals to maintain and increase revenue and customer satisfaction.
  • Proper planning and execution of account plans to ensure growth in sales.
  • Deliver on SOV and Revenue Target.
  • Promote and act upon the company strategic objectives.
  • Effective management of the regional team.
  • Comprehensive support to direct reports.
  • Staff development and retention.

 

 

Title of the Position:

Senior Manager: Regional Business Operations

Equity Requirement:

Open to Race

Location:

Limpopo / Mpumalanga

Salary:

Market Related

Minimum Requirements:

Matric plus a 4 year tertiary qualification in Commerce (Financial / Marketing / Communication) or related is essential and MBA / Masters advantageous. Manager track record of 5 years or more; with at least 3 years in telecommunications sector/ industry. A minimum of 5 years Sales / Regional management experience within a sales led organization that includes Sales Managers, Key Account Managers, Account Managers and Systems Engineers. Sales experience with ICT and specific examples of closing large, strategic deals. Must have both the sales skills and technical knowledge to make presentations and lead customer discussions to advance the sales process. Strategic technical knowledge, and can succeed as a leader and mentor in a demanding and rewarding sales environment. Strong sales leadership skills in a team environment. Requires understanding of ICT buying cycles. Developing customer relationships. Understanding a broad range of company technologies and offering is required. Strong skills in competitive sales and protecting the installed base as well as creating new opportunities are essential. Ability to understand customer needs and vision from a customer management perspective, match it against the full breadth of the company's value proposition, and position it in a powerful way in order to generate budgets and close deals. Must have the ability to deliver business value to the account and build on customer relationships. A solid sales track record (performance against target). Comprehensive administrator experience with setting targets, providing forecasts and other general management reports. A good understanding of the organisation’s various internal operations and its different structures.

The role includes flexible working hours, flexibility to travel nationally (possibly internationally) when required. Constant pressure to meet extremely tight deadlines, margins and revenue targets.

Training:-

  • Consistent training on an ongoing basis.
  • Product Training.
  • Coaching and Mentoring.

Key Responsibilities:

  • Direct reports: 2 – 15.
  • To provide focused strategic and operational leadership for the regional team, and responsible for the integrity of the organisation in the region.
  • Be the primary interface with the organisation management, including accountability and authority within the Region. Provide a superior quality service continuously striving to satisfy the needs of our customers.
  • The Senior Regional Manager must have a strong background of the ICT market across the SME, Public, Private and Partnerships Sectors, experience in executive-level communication, building customer and partner relationships, territory planning and segmentation and a proven track record of sales excellence.

Strategic Planning:-

  • Provide input into all long term plans regarding operations for the region.
  • Provide input the annual business plan.
  • Translate the operational strategies into operational plans and activities to realise these strategies within the region.
  • Adopt and align regional strategies with that of the organisation.

Driving profitable Growth for the organisation:-

  • Increase solution selling by offering clients Value Added Services.
  • Grow monthly recurring revenue.
  • Achieve current year SOV and Revenue Targets.
  • Ensure we maximise on existing contract values.
  • Maintain customer base by ensuring client issues have been resolved.
  • Manage customer churn (churn reduction).
  • Increase ICT penetration with new and existing customers.
  • Increase uptake of value-added products into customer base.
  • Increase regional market share.
  • Lead virtual teams responsible for the delivery of customer success, customer satisfaction.
  • Assist the company in shaping the future value proposition by creating unprecedented value and opportunity for defined ICT customers.
  • Build deep relationships within key customer accounts.
  • Sales planning, including developing and execution of business plans, as well as tracking of milestones.

Financial Management:-

  • Forecast, plan, develop and review all budgets for the region in line with the organisation’s financial requirements.
  • Manage operating expenditure in the region in line with agreed budgets.
  • Identify and eliminate non-contributory expenditure.

Communication and co-ordination:-

  • Develop and maintain efficient and effective co-ordination and interworking between planning and implementation teams in the region and between regional and central functions.
  • Ensure effective troubleshooting procedures are in place and utilised by skilled and motivated resources across the region.
  • Develop the matrix reporting and management practices in the region to be successful.
  • Develop, maintain and nurture a sound working relationship between the regional Enterprise division and all other associated parties, both within the company and externally.
  • Ensure vendor interaction is managed appropriately.
  • Submit reports to designated management, as per the standing instructions.
  • Interface with the organisation’s business leaders and attend monthly meetings with other Regional and BU Heads.

Focus on providing exceptional Client Experience:-

  • Ensure delivery of exceptional client experience as per client services charter and SLA’s/OLA’s.
  • Conduct regular surveys to monitor Client satisfaction.
  • Critically evaluate and optimise Fulfilment, Assurance and Billing environment for the region.
  • Champion Billing issues resolution.
  • Champion Customer Fulfilment and Assurance resolution.
  • Create good inter-departmental relations.
  • Motivating and developing all regional staff.
  • Ensuring a Culture of Operational excellence.

Planning and Delivery of a business plan:-

  • Alignment of all activities undertaken in the region.
  • Achieve sales forecast accuracy.
  • Provide input into reviewing organisational activities and assist in recommending corrective actions if necessary.
  • Provide feedback on the impact of solutions on other areas of the business, as well as the interdependency of units.
  • Ensure continuous improvement and innovation at process and procedure level within all the organisation’s Business operational departments.
  • Implement methods, systems and procedures to enhance effectiveness and meet departmental goals.

Operations and Service Enhancement:-

  • Input into the Sales strategy and the implementation thereof.
  • Define, implement and input into identifying ways to fine-tune operational support methods to enhance effectiveness and meet departmental goals.
  • Identify and evaluate areas of improvement within the Sales department, identifying possible solutions to address deficiencies and implementing according to plan.
  • Ensure that all performance and key performance area standards of the function are monitored and tracked.
  • Analyse and interpret all data that interfaces directly with the division and report to the GM.
  • Implement operational analysis on sales structures that support the delivery of strategy.
  • Implement the quality standard frameworks and ensure that high levels of quality service are maintained and that all areas operate as close to global best practice as possible.

Reporting:-

  • Identify relevant information and data for reporting purposes during departmental meetings.
  • Identify and interpret relevant information and data for reporting purposes.
  • Make assessments of and draw solutions from qualitative data. Make logical deductions and draw conclusions that can be motivated.
  • Provide daily, weekly and monthly reports on all activities of the section to the GM.
  • Feedback on any customer issues as soon as they arise and resolve.

Process and Procedure Effectiveness:-

  • Continually improve existing processes and procedures to enhance effectiveness, efficiency and performance.
  • Implement a high standard of housekeeping and ensure it is maintained on a daily basis to avoid any none conformance.
  • Ensure all documentation is filed in a manner that is easily retrieval by any member of the team and meet the organisational requirements.
  • Manage all risks that could be customer affecting.

Employee Excellence:-

  • Build and maintain team to deliver on set targets and objectives.
  • Manage human resources elements effectively.
  • Manage all PIP’s and performance management of the Team.
  • Define, cascade and manage targets and KPI’s across the Regions.
  • Achieve results by using performance management and incentives.
  • Create an open door policy to ensure an efficient climate.
  • Treat everyone with respect and equality.
  • The performance management of subordinates and actioning of annual performance meetings twice annually and IDP’s to be actioned timeously.
  • Management of training and development for subordinates including their required course identification and recommendations.
  • Manage all timing and attendance of subordinates.
  • Manage team morale and attitude towards improved service delivery and focused actions.
  • ER knowledge to implement where and when applicable within the respective area of management.
  • Adhere to behave according to the Company values at all times.
  • To ensure that adequate training is received by staff, both informal and formal, and provide succession planning and career paths for staff.
  • Providing guidance and tactical leadership in developing new methods and systems to continuously strive for improved performance of staff and the service provided to our customers.

Project Management:-

  • Develop and drive the execution of agreed projects.
  • Drive the implementation, tracking, monitoring and compliance of Projects.
  • Contract management in line with Procurement Policies.
  • Co-ordinate project reporting.
  • Ensure effective implementation of the integrated project management model.
  • Risk management.

Business Analysis:-

  • Perform Business Analysis in line with the methodology and guidelines.
  • Identify ways to fine tune policies, processes and systems in line with changing work practices.
  • Determine, document, and review requirements for projects within the scope of the value stream or impacting processes and systems.
  • Design, analyse and document workflow and make appropriate recommendations that will positively impact operational effectiveness.
  • Identify Business Improvement and Optimisation opportunities that will result in improvement of process performance.
  • Ensure that benchmarking is conducted with other companies and organizations within and outside the industry.
  • Construct business cases for initiations proposed by the business. Research and consider best practice, local conditions, trends, as well as competitor activity.
  • Identify and implement innovative ways to use minimum resources to achieve maximum outputs.

Supervisory/ Leadership/ Managerial Tasks:-

  • Collate and manage the budget for the region.
  • Manage suppliers/contractors relationship to ensure deliverables are achieved in timely and cost effective period.
  • Management of direct reports.
  • Monitor and co-ordinate work of direct reports.
  • Provide technical, procedural and policy guidance.
  • Evaluate performance (conduct performance appraisals).
  • Transfer knowledge and skills.
  • Knowledge transfer programme.
  • Manage staff KPA’s.

Role Dependencies:-

  • Interacting with all stakeholders internally & externally.

Creativities:-

  • Alignment of operations to best practices and standards.
  • Define improvement opportunities and initial schemes for customer experience enhancement.
  • Articulate and implementation of improved efficiencies in business processes.
  • Integrated service provision to other departments.
  • Build brand credibility.
  • Apply market research in optimal way to add as much value adds as possible to other areas of the business.
  • Constantly identify new and innovative ways of enhancing operations, setting benchmarks which will roll out into other areas of the business.
  • Deploy and redeploy resources in the most effective way.
  • Encourage continuous service improvement.
  • Implement cost-saving activities.
  • Motivate staff through innovative interaction.

Vulnerabilities:-

  • Economic.
  • Resources.
  • Ineffective support / resistance from key stakeholders.
  • Integrity of the organisation’s operational data.
  • Budgetary constraints that impact on strategies that are being devised.
  • Changes in South African regulatory environment.
  • Customer dissatisfaction.
  • Inappropriate processes resulting in delayed service to customers.

Independent thought and Judgment:-

  • Decisions on monitoring process and quality improvements thereof.
  • Changes in operational strategy implementation.
  • Management and motivation of team.
  • Dissemination of information.
  • Implement change on a discretionary basis as presented by the GM.
  • Implementation of efficiencies in systems and processes.
  • Objectives set for the department/ area/ unit.
  • Resource allocation.
  • System, process and procedure fine-tuning / development to achieve business objectives.

KPA’s:-

  • Increase and maintain revenue in the customer base.
  • Develop a healthy working environment for regional staff and develop individuals to maintain and increase revenue and customer satisfaction.
  • Proper planning and execution of account plans to ensure growth in sales.
  • Deliver on SOV and Revenue Target.
  • Promote and act upon the company strategic objectives.
  • Effective management of the regional team.
  • Comprehensive support to direct reports.
  • Staff development and retention.

 

 

Title of the Position:

Specialist : IS Service Operations

Location:

West Rand

Salary:

Market Related

Minimum Requirements:

Minimum 3 year Degree or Diploma in electrical engineering light-current / electronics / communication engineering / information technology Fluent in English. High Level Experience working on IN, Mediation & VAS type platforms, Services & Applications (e.g. Voicemail, IVR, IM, SMS, SDP, VTU, Recharge management,, TSP, IBS, WIG, WAP, LBS, PTT, EMM & MMS). At least 5 years’ experience in a 2G/3G/4G GSM / Telecoms environment & Computer Systems, with experience in supervising / managing others. High level Experience in Solaris / Linux & IP networking. Working with Databases Efficiently in Analysis data. Scripting Skills. Experience working in a medium to large environment.

Training:-

  • Sun Solaris
  • Unix
  • Erlang
  • Java
  • Linux
  • Vendor Platform Specific Training
  • SQL
  • Project Management
  • People Management
  • Technology Management
  • Scripting.

Key Responsibilities:

  • Specialist will be responsible for Support & Maintain on The Company’s IN : (SDP, CCN, SASN, AIR) and Mediation, Provisioning/Voucher/Recharge management (IBF, VTU,PCI, SAAE, PPVS), Messaging: SMS, MMS, USSD, FLYtxt, Advanced Apps: WIG, EBB, LBS, SIFT, Huawei SDP.
  • To provide support, consultation & guidance on challenging issues on systems & applications. Assist the Planning and Design with requirements, Implement, Integrate & systems Upgrade. Ensure service availability, efficiency by means of ongoing Optimisation & Maintenance when required.
  • Specialist must be fully aware of administration procedures for both company and technical issues and adhere to them. They should be able to manager projects assigned to them by the manager.

Strategic Input:-

  • Contribute with Business & Product owners re the strategic direction of IN, Voucher Management, Informal & Virtual Recharge management, Recharge Provisioning, VAS & IS related technologies line with overall business objectives.
  • Participate in the creation of Design specification documentation to detail the business requirements.
  • Participate in the creation of Feature Requirement Specifications for handover to development parties or vendors.
  • Ensuring Revenue Assurance / Finance objectives are met.
  • Ensure all short & long term requirements are aligned to the overall business objectives.
  • Driving Efficiency through implementing proactive measures.

Operational Support & Implementation Delivery:-

  • Support and maintain various IS Service Delivery systems and Applications.
  • Ensure company set KPI are consistently achieved (KPI – 99.999% Availability).
  • Assist planning to implement changes on all new & existing IS applications.
  • Acceptance testing of all upgrades and new systems / Applications / Services.
  • Working with Revenue Assurance to ensure data completeness and accuracy for live / realtime revenue streaming.
  • Work with Vendors in supporting and implement changes.
  • Provide second line support to customer services, service management and other BU on Applications / Services.
  • Driving Efficiency by ensuring pro-active monitoring and the maintenance there of.
  • Effective Error management.
  • Communicate all faults & planned work through the correct channels.
  • Ensuring the delivery of RCA within 24hrs after the incident has been reported.
  • Lead necessary Problem forums between SO areas E2E.
  • Recon’s as a result of faults / errors to be done as well timeously to prevent revenue loss or customer impact.
  • Document system configurations and changes.
  • Required to travel to different sites for support duties, e.g. testing, new installations, upgrades and maintenance.
  • Document all areas of responsibility & Maintain.
  • Manage and maintain Technical Security standards on all environments.
  • PWC Auditing.
  • Treat all Applications / Services as mission-critical
  • Assist with the overseeing of all projects assigned by manager
  • Ensure day-to-day tasks are being completed to the required level
  • Ensure the maintaining of all SLA’s between The Company and vendors.
  • Keep manager informed of progress of any projects on going and problems that may arise.
  • Administer the roll out of all software packages.
  • Find ways to more efficiently utilize the existing applications and infrastructure.
  • Must be able to cross bridges between various Operating Systems, Technologies & Applications.
  • Provide on-the-job training, Mentor and guidance to new and replacement personnel.

Commercialisation:-

  • Support management in determining the investment strategy for The Company & Service Delivery Products.
  • Support management in determining the technology strategy for The Company & Service Delivery (IN, Mediation & VAS etc.).
  • Negotiation assistance with suppliers for the most cost effective deliverables & Services.
  • Provide inputs to various vendor RFP’s for The Company & Service Delivery Requirements.

Project Delivery:-

  • Develop and drive the execution of agreed projects.
  • Drive the implementation, tracking, monitoring and compliance of Projects.
  • Contract management in line with Procurement Policies.
  • Co-ordinate project reporting.
  • Ensure effective implementation of the integrated project management model.
  • Risk management.

Business Analysis:-

  • Perform Business Analysis in line with the methodology and guidelines.
  • Identify ways to fine tune policies, processes and systems in line with changing work practices.
  • Determine, document, and review requirements for projects within the scope of the value stream or impacting processes and systems.
  • Assist with Design, analysis and document workflow and make appropriate recommendations that will positively impact operational effectiveness.
  • Identify Business Improvement and Optimisation opportunities that will result in improvement of process performance.
  • Identify and implement innovative ways to use minimum resources to achieve maximum outputs.

Vendor Management:-

  • Responsible for the monitoring and measurement of vendor KPI and SLA deliverables.
  • Management and coordination of on site vendor activities.
  • Attendance of monthly and quarterly performance reviews with vendors.
  • Coordinate vendor invoicing requirements.
  • Responsible for Vendor Escalations in line with SLA expectations.

Supervisory / Leadership / Managerial Complexity:-

  • Lead necessary Problem forums between SO areas E2E.
  • Enforce Standard WOW across all Ops Teams.
  • Specialist must be proficient in the ability to manage their time accordingly.
  • Oversee Projects to completion. Must also be sensitive to all service affecting issues & decisions.
  • Engineers must be proficient in the ability to oversee projects & escalate problems where necessary.
  • To manage their day-to-day tasks / projects & inform management in urgent scenarios when additional resources are required to ensure deadlines are met.
  • Maintaining of all SLA’s / KPI’s.

Role Complexity:-

  • Influences other departments or areas within IS Operations & planning from an Engineering view point.
  • Must be bale to operate in other departments and technologies comfortably because of their variation of skill base.
  • Must be fully aware of administration procedures for both company and technical issues.
  • High level of technology understanding across all domains.
  • Deadline driven.
  • Working on live revenue streaming systems.
  • Ensuring the accuracy of Recon and as well timeously to prevent revenue loss or customer impact.

Creativities (improvement / innovation inherent):-

  • They must have the ability to bridge freely between different technologies & applications.
  • Choice of technology to guide the company into the future.
  • Influence strategy through technical expertise and experience.
  • Continuingly looking and the best way to improve customers experience through proactive measures.

 

 

 

Title of the Position:

Senior Systems Engineer – Planning

Location:

West Rand

Salary:

Market Related

Minimum Requirements:

Minimum 3 year Degree or Diploma in Information Systems or Engineering (Bsc IT, Bcom IT, Diploma IT). Fluent in English and language of country preferable. At least 3 years’ experience in the IT / Telecoms industry and specifically the application of Information Technology within the telco space of which at least 2 years should be applicable experience at an internationally recognized operator. The Senior Systems Engineer must be widely read and know about many facets of Telecoms including open-source projects and I.T. technologies in general. Minimum of 3 years’ experience in an area of specialisation; with experience in supervising others. Experience working in a medium organization. Project management and business optimisation experience would be advantageous. Exposure to managing external vendor / supplier relationships and service level agreements.

  • The following experience is a must for this position:-
    • A background in System Architecture & Design which includes the creation of highly detailed functional requirements which describe deep functional logic of a system.
    • A background in database administration.
    • A background in Unix/Linux OS systems administration.
    • A background in Hardware and Storage administration.
    • Some solid background in programming (e.g. Java, Python, Perl, PHP, C/C++, C#, VB.Net, Erlang etc) is mandatory.

Training:-

  • GSM training is mandatory as well as some training on SS7 and SIGTRAN.
  • Some training on Oracle, SUN Solaris and Linux is also required.
  • Training on any scripting language is a must.
  • Training on various systems in the Charging, VAS, CRM, Self Service, Portal, Call Centre and Business information systems space is mandatory.
  • Any Project Management training is highly desirable.

Key Responsibilities:

  • The core purpose / mission of this job is to deliver and manage highly-available systems that meet The Company’s business requirements.
  • ICT Services in particular is responsible for customer facing systems that serve the Enterprise Business Unit.
  • The systems span a convergent mix of traditional ISP services, traditional Enterprise Mobile services and emerging ICT technologies like IoT, M2M and Cloud Services.
  • A planning engineer is expected to drive the design and delivery of products as well as perform capacity planning of services in line with business requirements and budgetary priorities within the IS - Service Delivery area.
  • The planning Engineer interacts closely with business, operations, development and vendors and therefore requires strong.
  • Follow all corporate governance procedures in place.
  • Ensure that changes to the current environment are properly documented and tested before promoting into production. Post production changes should be documented and managed.
  • Support the prioritisation process to drive prioritisation of requirements and initiatives in functional areas to ensure timeous delivery of requirements.
  • Support Revenue Assurance functions to understand issues and resolve any revenue issues or leakage.
  • Create visibility of changes to core systems, data and products by informing the organisation of changes.
  • Support assessment of Portfolio maturity on an annual basis.
  • Influence and implement aspects of data security policies.
  • Support the creation of critical Policies, Processes or Procedure such that Business risk is managed which also ensures that any ISO certifications can be maintained and ensure that they are being utilised in day to day operations.

Tactical Planning and Operations:-

  • Provide system consultation for all applications related projects so that decisions can be made as to the most appropriate delivery methodology.
  • Ensure the existence of proof of concept environments to assist with requirements definitions.
  • Ensure delivery of (authorised) projects according to the prioritised project list.
  • Ensure the one performs the necessary analysis, design, modelling and documentation tasks necessary to pass The Company IS governance forums.
  • Ensure that vendors (whether they do development or system configuration) are correctly driven and that in-house business and resultant functional logic is maintained within The Company through the supply of fully fledged and detailed specifications and ensure that vendors are driven to fulfil these and supply a an end result that meets any IS quality standards.
  • Ensure professional system documentation is up to date at all times.
  • Ensure that any common business rules, metrics and measures set in IS are followed.
  • Provide input into the design of technology solution architectures with a 2 to 5 year horizon. Focus for both converging IT, Telco technologies and future ICT requirements.
  • Engage with other operations to extract potential benefits and efficiencies achieved at a technical implementation and/or process layer.
  • Assist in the evaluation of new technologies and products to determine feasibility and desirability of incorporating their capabilities into the Company’s IS systems.

Internal Processes:-

Full system co-ownership:

  • Planning, Development and Operational areas need to function as a cohesive unit
  • Working relationships with Operational area must include:
    • Discussing status of projects
    • Discussing new projects on the horizon
    • Discussing system issues that may or may not require planning analysis
    • Ensuring that Operations is involved in a project every step of the way, such that they can prepare for ATP work and any roll-out activities
    • Provide Operations the opportunity to provide ideas on system evolution from the perspective of maintaining platforms on a day to day basis
    • Perform ATPs with Operations and vendors
    • Help test system functioning through the application of custom scripts

Common area for capturing and updating of Project Info:

  • Make sure that updates to project information is done in a centralised manner such that the following is always up to date:
    • Scope Summaries.
    • Project Status.
    • Risks and Issues.
    • Fully unpacked Scope and Taxonomy.
    • Costs.
    • Project Chronology.

Delivery of Internal Business as Usual Projects:

  • Continually identify the following in your area.
    • Capacity Upgrades that are required due to Network Traffic.
    • Software Upgrades required to ensure adherence to maintenance agreements.
    • Aspects of a system that have not been performing optimally that require changes to architecture.
    • Hardware that is reaching end of life and requires replacement.
  • These constitute all BAU project work that needs to take place in any given year and need to be executed on time and on budget.

Skill Tracking incl Self Learning:

  • Make sure that you demonstrate effort to develop your own skills which helps with your career by.
    • Making sure that you are going on as many courses a year and are reviewing your development with Line Management
    • Making use of any CBT training that the Company offers
  • Demonstrate self-motivation such new skills are gained "on the job" which don't always require course work. This demonstrates self-learning ability
  • Keep track of:
    • Courses you have done
    • Development you believe you need
    • Skills have been self-taught
    • Extra studies of professional bodies
  • Using what you keep track of and also rate yourself and further knowledge you believe you need to gain
    • This enables Line Management to better guide developmental needs through a more complete perspective of skills and needs

System Ownership:

  • One is allocated a set of systems for which you have the primary responsibility and a set of systems for you have a secondary responsibility
  • Although a lot of project focus would be on primary systems one is required to do project work on secondary systems to ensure balance and continuity
  • Any system within the Service Delivery space can be allocated and one will be expected to take up many new challenges

Information Management:

  • Work with Line Management to ensure that all documentation, scripts and project information in stored in a central fashion and is easily accessible to the team
  • Ensure that methods for applying versions are logical and consistently followed

Core Planning Functions:-

Living System Logical Architecture Documentation:

  • Each system required documentation used to convey the full logical architecture of a system with all use cases and functional logic within
  • This must be the first port of call when wanting to convey a new requirement or a change to the vendor
  • With these documents, the creation of an FRS (Functional Requirements Specification) is quick as the full functioning is already mapped out avoiding any need to reverse engineer
  • The success of this document is determined by whether an alternative vendor could use it to reproduce a systems functioning with least 95% level of accuracy
  • Make sure these are updated at the completion of every project

Living System Snapshot, Roadmap and Project History Documentation:

  • Each system requires a document that is updated on a quarterly basis which must cover:
    • The capacity of the system (licenses and hardware).
    • The current and historical utilisation of the system (traffic).
    • Functional overview of the system.
    • History on projects which incurred changes to the system.
    • A Roadmap including:
    • Business as usual projects (BAU).
    • Proposals to Business.

Requirement Analysis and the supply of Functional Specifications to vendors:

  • One needs to play active role in requirements analysis. This means providing comprehensive input on:
    • Business Requirement Definitions
    • Marketing Plans
    • Marketing Road-maps
    • Marketing Strategy
    • Core Network Strategy
    • BAU requirements as identified for each system
    • End to End Solution Architecture Requirements

And from any final set of requirements a Functional Requirement must be created which serves to:

  • Impart an understanding of the problem space.
  • Provide the business and product objectives of the project.
  • Give an understanding of where the product and target system are in the context of fulfilling the business objectives.
  • Provide detailed and specific instruction to the reader in terms of what the target system or component thereof is required to achieve.
  • Provide an understanding of the environmental and business constraints in achieving a solution to the requirements.
  • Provide documentation creation and update requirements for the project

Capacity planning for special events or increasing traffic volumes:

  • Planning of a systems footprint, licensing and utilisation must take place. This includes:
    • Software Upgrades on platforms
    • Hardware replacements or forklifts
    • New hardware
    • Licensing upgrades
  • This also includes providing details on topology changes, managing site preparation and working with other areas on Core and IP network integration and design

Innovation and Proof of Concept work:

  • In any environment one is required to demonstrate possibilities to Business. This usually takes place through what is known as a Proof of Concept (PoC) and can be in one of two forms:
    • Those where a full functional requirement is created for a vendor to provide all aspects to the PoC
    • Using ones multi-skilling in order to demonstrate features which often requires the need to write scripts and/or small ad-hoc applications in order to perform such a demonstrations quickly and therefore at the lowest cost

System Reporting and E2E testing:

  • There has to be a focus on Systems relating to driving
    • Subscriber Experience testing
    • System utilisation reporting
  • This requires:
    • Deep system knowledge
    • Database and report writing skills
    • Scripting and general development /coding skills
    • Incident and Event Reporting
  • Each year there is at least 1 event (Festive Season) that needs to be planned for and constitutes:
    • A Capacity and mitigation plan prior to the event
    • A Post event report on the traffic experienced and any learnings from issues that arose during the event
  • Each year any system would have a few major incidents that would happen and Operational areas require assistance on assembling these

Financial:-

Vendor Relations, Leverage and Quarterly reporting:

  • Meet with vendors as least twice a year
  • Convey problem areas to vendors and request action plans
  • Ensure that vendors supply quarterly reports on system health and utilisation and anything else as per contract
  • Ensure that assistance is provided to obtain maximum value for minimum cost from vendors

Budget assistance and tracking:

  • The Living System Blueprint, Topology, Utilisation, Roadmap and Project History" for each system is to contain a roadmap of projects requiring funding
  • Spend must be kept which includes tracking of the following:
    • Breakdown of spend (tangible and intangible software, licenses and hardware)
    • Project numbers
    • Requisition numbers
    • PO numbers
    • Invoice numbers
  • All funding must be capitalised within the targets set by The Company.

Assistance with Yearly CAPEX Plans and tracking spend through the year:

  • Ensure that team members are working together to ensure that spend is kept track of, including:
    • Breakdown of spend (tangible and intangible software, licenses and hardware)
    • Project numbers
    • Requisition numbers
    • PO numbers
    • Invoice numbers
  • Must work with Line Management to:
    • Tally up all spend and budget positions on a regular basis
    • Extract all Roadmap-items from team members and supply full budget requirement breakdowns each year
    • Ensure that capitalisation targets are achieved

Assistance with contract negotiations and driving to conclusion:

  • Update a central location with information on what the vendor supplies.
  • Update a central location with any particular contract issues that need to be addressed at renewal stage (or with T&C changes and brand new contracts).
  • Drive any internal commercial or procurement area to conclude negotiations between the vendor and legal teams and be available for consulting where required.
  • Ensure proper fixed pricing is in place and that The Company IPR is protected.

Customer:-

Delivery of Business projects:

  • The primary objectives is to deliver on requirements set by the business and make sure that changes needed on platforms owned take place on time and within budget.
  • In addition all changes must be of a high quality such that bugs are kept to a minimum to ensure smooth testing cycles.

System/Project hand-overs to Operational areas:

  • Ensure that all systems (or set of systems) are properly documented for Operations by the vendor.
    • Documents include:  Installation & Operations Guides, 3rd Party Interface Control Documents as well as  ATPs (Acceptance Test Procedures).
  • Supply Living System Logical Architecture and Living System Snapshot, Roadmap and Project History Documentation created from planning activities.
  • Work with Operations to perform the ATP together with the vendor:
    • Assist with any automation of ATP procedures by writing scripts.
  • Assist with any script writing to put in place End to End test procedures.
  • Ensure that System utilisation reports are in place.

Technical Landscape and Business Proposals:

  • Present the following to Business as regularly as possible:
    • Underutilized capabilities of Systems.
    • Product ideas against these capabilities.
    • Future Technical Landscape and how it may influence future products.

Supervisory / Leadership / Managerial Complexity:

  • In all matters and decisions to seek consensus with, and contributions from, as wide a group of stakeholders as possible.
  • Ensure that Customer and project issues are identified timeously, documented, resolved and communicated.
  • Monitor vendor performance and hold regular meetings to go through all issues. Healthy vendor relationships must be maintained at all times.
  • Knowledge sharing with other team members:
    • Knowledge sharing is key to the success of the CIO team and helps with the growth of all individuals and must take place at all times.
    • Knowledge hoarding of any kind is discouraged and one must strive to openly share knowledge in a centralised and easily accessible fashion.
    • One must constantly engaging fellow team members in whiteboard sessions (not only in the confines of a project but to hand over any interesting knowledge that has been gained).
  • Liaise Core Network and IP Planning (CTO) so that they are aware of projects and new systems being deployed and log projects with them where required.
  • Collate budgetary input in an area thereby assisting Line Management to track requirements and spend on systems.
  • Assist with negotiation of domain related contractual agreements with vendors.
  • Liaise with Billing and RA areas to keep them updated as to billing record formats and traffic cases.
  • Driving the capture and updating of Project Info and Priorities:
    • Must work with Line Management to list and prioritise projects and Must make sure that updates to project information is done in a centralised manner such that the following is always up to date:
      • Scope Summaries.
      • Project Status.
      • Risks and Issues.
      • Fully unpacked Scope and Taxonomy.
      • Costs.
      • Project Chronology.
  • This means:
    • Constantly working with team members to facilitate discussions on prioritisation with Line Management.
    • Playing a mentor-ship role to guide priorities in the team.
    • Motivating team members such that quality updates on project information and status is always done (including reviewing and commenting on these updates).
  • Key Customer Relationship Management:
    • The Business always needs help to understand system capabilities and how these can help drive their various initiatives and product Road-maps.
    • One needs to freely offer up this type of knowledge day to day interactions with Business.
  • This must be done by:
    • Making sure that a up to date Living System Snapshot, Roadmap & Project History documentation exists that can made available at any time.
    • Offer up alternative options based on our system knowledge when reviewing requirements.
    • Holding Stakeholders forums whenever it may be required.
  • Knowledge Mentoring:
    • One not only needs to:
      • Demonstrate to team members that any document, spreadsheet, diagram or script that someone is working on needs to have a logical place where it can be easily found.
      • Work with fellow team members to logically structure this knowledge base and ensure that any HOW-TOs do not remain in e-mails.
      • Commit to being multifaceted in ones skill set and continually demonstrate the usefulness thereof.
      • Demonstrate a passion around the planning function and always innovate.
    • But must also:
      • Encourage knowledge sharing and set-up sharing sessions where any hoarding is taking place.
      • Look after central knowledge stores within system domains.
      • Actively pass on knowledge that has been gained.
      • Must motivate others and strive for a deep understanding Service Delivery platforms and pass on knowledge.
  • Service Delivery Culture improvement:
    • One is on the road to becoming a leader and needs to act in the best interests of the entire Service Delivery team as well as the greater CIO function and The Company by and large. This means:
      • Keeping people positive such that team members view issues as challenges which is an opportunity to learn and grow.
      • Continually act to work through any negativity and maintain a healthy up-beat work environment by giving team members pep/motivational talks during day to day working life.
      • Must ensure that one lives the CIO team brand and execute all aspects of the function at all times.

Role Complexity:-

  • This role constantly requires the incumbent to perform duties that are outside the "traditional" Technical role.
  • Additional complexity is required from this role that is not usually inherent in such a position.
  • In order to be an effective planner one must have a good mix of skills relating to basic scripting, SQL, Databases (and Report writing), IP, Hardware skills and various other ICT skills and should be actively using this skill set on a daily basis.

Creativities (improvement/innovation inherent):-

  • Analyse information obtained and disseminate to relevant areas of the business in a value-adding way.
  • Continuously review system performance and recommend creative ways to enhance performance.
  • Explore creative and innovative ways to make changes to meeting an ever adapting business in order to increase efficiency and effectiveness of the organisation.
  • Recommend new, innovative solutions to enhance The Company performance.
  • Encourage team members to take initiative, and implement an ideas or processes that will improve the Business and understand that:
    • Unlimited access to technologies allows great growth and is only limited by knowledge saturation levels.
    • Complacency with one’s knowledge will seriously hinder growth and must be avoided.
    • One is empowered to drive and implement new ideas and philosophies.
  • One is empowered to drive and implement new ideas and processes with Line Management.

 

 

 

Title of the Position:

Specialist: Service Operations

Equity Requirement:

AA/EE

Location:

West Rand

Salary:

Market Related

Minimum Requirements:

3 year degree Electrical Engineering / B.Tech / B.Eng / BSC (Engineering). At least 5 years experience in a 2G / 3G GSM / Telecoms environment & Computer Systems. High level Experience in Solaris / Linux & IP networking. High Level Experience working on VAS type platforms, Services & Applications (e.g. Voicemail, IVR, IM, SMS, SDP, VTU, Postillion, TSP, IBS, WIG, WAP, LBS, PTT, EMM & MMS). Experience on Portal Environment & Content Management Systems. Scripting Skills. Minimum of 5 years’ experience in an area of specialisation; with experience in supervising / managing other. Experience working in a medium to large organization.

Training:-

  • Sun Solaris / Unix,
  • Erlang,
  • Java,
  • Linux,
  • Vendor Platform Specific Training,
  • SQL,
  • Project Management,
  • People Management,
  • Technology Management,
  • Scripting Training.

Key Responsibilities:

  • Support & Maintain all Service Operations Services (SO).
  • To detail planning requirements, Implement Integrate & Upgrade existing & new SO systems into the 2G & 3G network.
  • Ensure network efficiency by means of ongoing optimisation & change when required.
  • Ensure that SO Support is an integral part of Network Operations.
  • The Specialist engineer is one who excels in his field and performs all Support functionalities covered by the SO Support Department. He has the ability to bridge freely between different technologies & applications. He must be fully aware of administration procedures for both company and technical issues and adhere to them in support of his line manager.
  • To Perform the support and Maintenance function on various SO systems and Applications at a higher level than SO engineer level (Both 2G & 3G).
  • To support the SO systems to achieve the Company set Key Performance Indicators (KPI – 99.999% Availability).
  • Assist systems planning to implement changes in all new & existing SO systems.
  • Maintenance, implementation & Acceptance testing of all upgrades and new systems & Applications in the SO.
  • Work with and direct Vendors in supporting and implement changes in the systems.
  • Provide second line support to customer services and the service management centre (SMC) on SO Systems.
  • Document system configuration and changes in system configuration.
  • Treat all systems as mission-critical.
  • Travel to site for support duties, testing, new installations and upgrades.
  • Assist with the Overseeing & Mentoring of Staff and their performance (KPA’s).
  • Assist with the technical lead of all projects assigned by manager.
  • Ensure all area day-to-day tasks are being completed to the required level.
  • Ensure the maintaining of all SLA’s.
  • Document all areas of responsibility & Maintain.
  • Communicate all faults & planned work through the correct channels.
  • Keep manager informed of progress of any projects on going and problems that may arise.
  • Administer the roll out of all software packages.
  • Find ways to more efficiently utilize the existing network.
  • Must be able to cross bridges between various Operating Systems, Technologies & Applications.
  • Provide on-the-job training, Mentor and guidance to new and replacement personnel.
  • Assist with the operational establishment and development of new Company networks in the international arena.

Project Delivery:-

  • Develop and drive the execution of agreed projects.
  • Drive the implementation, tracking, monitoring and compliance of Projects.
  • Contract management in line with Procurement Policies.
  • Co-ordinate project reporting.
  • Ensure effective implementation of the integrated project management model.
  • Risk management.

Business Analysis:-

  • Perform Business Analysis in line with the methodology and guidelines.
  • Identify ways to fine tune policies, processes and systems in line with changing work practices.
  • Determine, document, and review requirements for projects within the scope of the value stream or impacting processes and systems.
  • Design, analyse and document workflow and make appropriate recommendations that will positively impact operational effectiveness.

Supervisory / Leadership / Managerial Complexity:-

  • Provide assistance in all Departmental Projects to completion. Must also be sensitive to all service affecting issues & decisions.
  • Specialist Engineers must be proficient in the ability to mentor Staff & escalate problems where necessary.
  • Specialist Engineers must be proficient in the ability to manage their day-to-day tasks / projects, work within given Time Scales & inform management in urgent scenarios when additional resources are required to ensure deadlines are met.
  • Specialist Engineers must be proficient in the ability to manage their time accordingly.
  • Specialists must be willing to assist in other areas where it is believed his / her expertise can be well utilized for the benefit of the company.

Role Complexity:-

  • The SO Specialist engineer will work closely with the SO team, and take directives from the Relevant SO line managers.
  • Influences other departments or areas within SO Operations & planning from Engineering view point.
  • Specialist Engineers are able fill the role of there direct manager during his / her absence.
  • Specialists will be able to operate in other departments, Technologies comfortably because of their variation of skill base.
  • Specialist must mentor other SO staff in order to escalate the level of technical ability in the SO department.
  • Be competent in compiling & presenting management level reports at the highest & most professional level.

Creativities:-

  • The SO systems are not always equipped with tools to measure & monitor service delivery which is a requirement for SMC SO 1st Line Support, However SO Specialist engineers design, supply & implement tools developed by themselves and are also expected to be innovative when measuring the impact of corrective work and when investigating the root cause of problems and failures.
  • Specialist Engineers should always be looking for innovative ways of integrating existing services in the network with newer better technologies ensuring that The Company is always at the forefront in all services it offers.
  • Specialist Engineers should notice excellence & ability in department staff & utilize these resources to create new & more innovative services for The Company.

 

 

 

Title of the Position:

Systems Engineer – SOA

Equity Requirement:

AA/EE

Location:

West Rand

Salary:

Market Related

Minimum Requirements:

Minimum of 3 year degree/diploma in Information Systems or Engineering (Bsc IT, Bcom IT, Diploma IT). Fluent in English and language of country preferable. Minimum of 3 years’ experience in middleware / integration support design and development experience. Experience in a telecom environment.

Essential experience:-

  • Tuxedo and / or Weblogic.
  • Oracle Service Bus (OSB).
  • Oracle Service Registry (OSR).
  • Oracle Enterprise Repository (OER).
  • Oracle Business Process Management (OBPM).

Knowledge of the TM Forum frameworks. Vendor / Supplier management. Experience working in a medium organization. Experience with SOA implementation and Web Services. Hands on experience with Webservice technologies such as SOAP, WSDL, XML. Familiarity with SOA design principles and architecture. Familiarity with SOA governance management and frameworks. Familiarity with SOA and Webservice security architectures. Experience with large-scale program planning and implementation. Familiarity with a broad range of technologies and services, e.g. financial systems, service-oriented architectures, network-oriented components, architecture frameworks, COTS-based offerings, standards and integration and evolution strategies and options.

Hands on experience with:-

  • SQL, PL/SQL, JAVA & java script.
  • XML – Extended Markup Language.
  • Linux.
  • XSL – Extensible Style sheet Language.
  • ADF – Application Development Framework.
  • Webservices.
  • BPEL – Business Process Execution Language.
  • AIA – Application Integration Architecture.
  • Web Center.
  • JDeveloper.
  • BI Publisher.
  • OBIEE – Oracle Business Intelligence Enterprise Edition.
  • WebLogic Server Administration.

Training:-

  • Presentation and facilitation skills.
  • Middleware applications.
  • System analysis and design.
  • Relevant technical training.
  • Any Project Management training is highly desirable.

Key Responsibilities:

  • Support & maintain all Middleware, Oracle Weblogic, Oracle Application Server, Oracle Tuxedo, Jboss and related Company custom developed applications.
  • Implement, Integrate existing middleware software for optimal functioning of current and newly deployed applications.
  • Upgrade and managed patches on existing Oracle application suites as required by business.
  • Performance tuning of existing environment and make recommendations on upgrades required.

Governance:-

  • Follow all corporate governance procedures in place
  • Ensure operational changes to the current environment are properly documented and tested before promoting into production. Post production changes should be documented and managed.
  • Support the process to drive prioritisation of requirements and initiatives in functional areas to ensure timeous delivery of requirements
  • Create visibility of changes to core middleware application systems
  • Influence and implement aspects of data security policies
  • Support the creation of critical Policies, Processes or Procedure such that Business risk is managed which also ensures that any ISO certifications can be maintained and ensure that they are being utilised in day to day operations.

Tactical Planning and Operations:-

  • Provide system consultation for all applications related projects so that decisions can be made as to the most appropriate delivery methodology.
  • Ensure the existence of proof of concept environments to assist with requirements definitions.
  • Ensure delivery of (authorised) projects according to the prioritised project list.
  • Ensure the one performs the necessary analysis, design, modelling and documentation tasks necessary to pass The Company IS governance forums.
  • Ensure that vendors (whether they do development or system configuration) are correctly driven and that in-house business and resultant functional logic is maintained within The Company through the supply of fully fledged and detailed specifications and ensure that vendors are driven to fulfil these and supply a an end result that meets any IS quality standards.
  • Professional system documentation is maintained at all times.
  • Common business rules, metrics and measures set in IS are followed.
  • Backups are completed consistenty.
  • Disaster recovery tests are completed to ensure business continuity.
  • The Company IS Security policies are applied and enforced.

Internal Processes:

Full system co-ownership:-

  • Planning and Operational areas need to function as a cohesive unit.
  • Working relationships with Operational area must include:
    • Discussing status of projects.
    • Discussing new projects on the horizon.
    • Discussing system issues that may or may not require planning analysis.
    • Ensuring that Operations is involved in a project every step of the way, such that they can prepare roll-out activities.
    • Provide Operations the opportunity to provide ideas on system evolution from the perspective of maintaining platforms on a day to day basis.
    • Help test system functioning through the application of custom scripts.

Delivery of Internal Business as Usual Projects:-

  • Continually identify the following in your area:
    • Capacity Upgrades that are required due to Network Traffic.
    • Software Upgrades required to ensure adherence to maintenance agreements.
    • Aspects of a system that have not been performing optimally that require changes to architecture.
    • Hardware that is reaching end of life and requires replacement.
  • These constitute all BAU project work that needs to take place in any given year and need to be executed on time and on budget.

System Ownership:-

  • One is responsible for all middleware and SOA set of systems within the CIO-SOA area.

Core Operational Functions:

Living System Logical Architecture Documentation:-

  • Perform Support and Maintenance on various Oracle middleware applications.
  • Assist the application developers/planner on the deployment of new / customized applications.
  • Performance monitoring of current applications and alerting the developers of potential issues.
  • Provide second line support to customer services, business, IS DM and SMC VAS.
  • Ensure system operational changes to the current environment are properly documented.

Living System Snapshot, Roadmap and Project History Documentation:-

  • Each system requires a document that is updated on a quarterly basis which must cover:
    • The capacity of the system (licenses and hardware)
    • The current and historical utilisation of the system (service consumers and producers)
    • Functional overview of the system
      • SOA applications
      • Business rules implemented
      • Key business processes that are supported by SOA
    • History on projects which incurred changes to the system

Requirement Analysis and the supply of Functional Specifications to vendors:-

  • One needs to play active role in requirements analysis. This means providing comprehensive input on:
    • Business Requirement Definitions.
    • Marketing Plans.
    • Marketing Road-maps.
    • Marketing Strategy.
    • Core Network Strategy.
    • BAU requirements as identified for each system.
    • End to End Solution Architecture Requirements.
  • And from any final set of requirements a Functional Requirement must be created which serves to:
    Impart an understanding of the problem space:
    • Provide the business and product objectives of the project.
    • Give an understanding of where the product and target system are in the context of fulfilling the business objectives.
    • Provide detailed and specific instruction to the reader in terms of what the target system or component thereof is required to achieve.
    • Provide an understanding of the environmental and business constraints in achieving a solution to the requirements.
    • Provide documentation creation and update requirements for the project.

Capacity planning for special events or increasing traffic volumes:-

  • Planning of a systems footprint, licensing and utilisation must take place. This includes:
    • Software Upgrades on platforms.
    • Hardware replacements or forklifts.
    • New hardware.
    • Licensing upgrades.
  • This also includes providing details on topology changes, managing site preparation and working with other areas on Core and IP network integration and design.

Innovation and Proof of Concept work:-

  • In any environment one is required to demonstrate possibilities to Business. This usually takes place through what is known as a Proof of Concept (PoC) and can be in one of two forms:
    • Those where a full functional requirement is created for a vendor to provide all aspects to the PoC.
    • Using ones multi-skilling in order to demonstrate features which often requires the need to write scripts and/or small ad-hoc applications in order to perform such a demonstrations quickly and therefore at the lowest cost.

System Reporting and E2E testing:-

  • There has to be a focus on Systems relating to driving:
    • Subscriber Experience testing.
    • System utilisation reporting.
  • This requires:
    • Deep system knowledge
    • Database and report writing skills
    • Scripting and general development/coding skills

Incident and Event Reporting:-

  • Each year there is at least 1 event (Festive Season) that needs to be planned for and constitutes:
    • A Capacity and mitigation plan prior to the event.
    • A Post event report on the service outage experienced and any learnings from issues that arose during the event.
  • Each year any system would have a few major incidents that would happen and Operational areas require assistance on assembling these.

Financial:

Vendor Relations, Managed Services, Leverage and Quarterly reporting:-

  • Meet with vendors as least twice a month.
  • Convey problem areas to vendors and request action plans.
  • Ensure that vendors supply monthly, quarterly and annual reports on system health and utilisation and anything else as per contract.
  • Ensure that assistance is provided to obtain maximum value for minimum cost from vendors.

Customer:

Delivery of Business projects:-

  • The primary objectives is to deliver on requirements set by the business and make sure that changes needed on platforms take place on time and within budget.
  • In addition all changes must be of a high quality such that bugs are kept to a minimum to ensure smooth testing cycles.

System / Project hand-overs to Operational areas:-

  • Ensure that all systems (or set of systems) are properly documented for Operations by the vendor
    • Documents include:  Installation & Operations Guides, 3rd Party Interface Control Documents as well as  ATPs (Acceptance Test Procedures)
  • Supply Living System Logical Architecture and Living System Snapshot, Roadmap and Project History Documentation created from planning activities
  • Work with Operations to perform the ATP together with the vendor
    • Assist with any automation of ATP procedures by writing scripts
  • Assist with any script writing to put in place End to End test procedures

Ensure that System utilisation reports are in place:

Skill tracking including Self Learning:-

  • Make sure that you demonstrate effort to develop your own skills which helps with your career by.
    • Making sure that you are doing agreed courses a year and are reviewing your development with Line Management.
    • Making use of any elearning training that the Company offers.
  • Demonstrate self-motivation such as new skills that are gained "on the job" which don't always require course work. This demonstrates self-learning ability.
  • Keep track of:
    • Courses you have done
    • Development you believe you need
    • Skills have been self-taught
    • Extra studies of professional bodies
  • Using what you keep track of and also rate yourself and further knowledge you believe you need to gain
    • This enables Line Management to better guide developmental needs through a more complete perspective of skills and needs

Role Complexity:-

  • This role constantly requires the incumbent to perform duties that are outside the "traditional" Technical role.
  • Additional complexity is required from this role that is not usually inherent in such a position.
  • In order to be an effective Systems Engineer one must have a good mix of skills relating to basic scripting, SQL, Databases (and Report writing), IP, Hardware skills and various other ICT skills and should be actively using this skill set on a daily basis.

Creativities (improvement/innovation inherent):-

  • Analyse information obtained and disseminate to relevant areas of the business in a value-adding way.
  • Continuously review system performance and recommend creative ways to enhance performance
  • Explore creative and innovative ways to make changes to meeting an ever adapting business in order to increase efficiency and effectiveness of the organisation
  • Recommend new, innovative solutions to enhance The Company performance.
  • Unlimited access to technologies allows great growth and is only limited by knowledge saturation levels.

Vulnerabilities (control span):-

  • Due to the interdependence on other areas of the business and stakeholders – deadlines may be missed if bottlenecks are not identified timeously / delays occur.
  • Lack of support and buy in from stakeholders and/ or poor stakeholder management.
  • Lack of resources and expertise to perform the work
  • Existing Legacy or sub-optimal systems and data frameworks
  • Changing priorities in the business and conflicting priorities in different areas of the business
  • Speed of technology evolution
  • Changes in regulatory and statutory environments
  • Reliance on proper testing environments that are full duplications of live environments (complexity and cost)
  • In addition there must be an understanding that:
    • While direct input is obtained from various Business Units, change is constant which requires resilience from all members of the Service Delivery Team so as not to allow this to adversely affect one's desire to exceed the norms.
    • One will constantly be faced with situations that are outside any comfort zones and that all team members are required to adapt to a constantly changing technological environment
  • When change is dictated by altering Business requirements one must be willing to put in the extra hours from time to time in order to get projects done.

 

 

 

Title of the Position:

Engineer ICT Ops

Equity Requirement:

AA/EE

Location:

West Rand

Salary:

Market Related

Minimum Requirements:

Matric with a 3 year Degree/Diploma in IT or Computer Systems. 3 years general systems administration experience in an UNIX environment and work experience in an ISP. Minimum of 3 years’ experience in an area of specialisation; with experience in supervising others. Experience working in a medium sized organization. Basic understanding of routers and switches and their configuration thereof. This role will include deadlines in emergencies as well as standby shifts.

Highly proficient in a UNIX environment with particular experience with:

  • FreeBSD
  • Linux
  • Solaris

Infrastructure technologies:

  • Cisco UCS
  • Dell servers and blade systems
  • Storage systems (Fibre Channel, iSCSI)

Scripting languages:

  • Perl / ruby
  • bash

Specific software applications:

  • Nagios
  • Munin
  • Puppet
  • BIND
  • Apache
  • Tomcat
  • Radiator
  • Veritas NetBackup DataCenter
  • Exim, Postfix, sendmail
  • PostgreSQL, Oracle
  • Puppet

General protocols with which high levels of familiarity are expected:

  • DNS
  • FTP
  • NNTP
  • DHCP
  • NFS
  • Kerberos
  • SMTP
  • SNMP
  • TACACS+
  • SSH
  • TCP/IP
  • BGP
  • IPv6

Skills/ physical competencies:

  • Perl, Ruby and shell scripting
  • Strong focus on standardization and automation
  • Analytical
  • Creative and logical thinking
  • Documentation-writing skills

Training:-

  • In-house training provided

Key Responsibilities:

  • Direct reports – 0

KPA 1:-

  • Design, deployment and maintenance of server infrastructure, VMware environment, storage network and application-level network services.
  • Replacing and upgrading of end-of-life systems.
  • Maintain knowledge of various vendors’ hardware /software product lifecycles.
  • Plan and execute the upgrade and replacement of hardware/software before end-of-life.

KPA 2:-

  • Research, architect and implement new technologies in line with business needs to assist productivity and functionality of other teams and redundancy of network systems.
  • Maintaining knowledge of current technology trends.
  • Testing new technology and software in the lab and establish fitness for The Business use.
  • Constantly learning and evaluating technological skills as is relevant to a Tier 1 ISP.

KPA 3:-

  • Troubleshooting of systems-related issues escalated via NOC and CSC
  • Day to day troubleshooting of core network services as escalated by 1st and 2nd level support teams.

KPA4:-

  • To maintain smooth running of UNIX environment and continuously evaluating and optimising current systems and operational methods.
  • To optimise productivity by automating repetitive tasks.
  • Develop and deploy tools or total solutions in aid to business processes and general productivity.

Supervisory / Leadership / Managerial Complexity:-

  • A high level of self-management and ongoing investigation is required for this position.

Role Complexity:-

  • Highly technical position requiring vast technical knowledge beyond UNIX, but the computational realm.
  • Systems involved directly support a Tier1 ISP and focusing on scalability and availability aligned with existing network topology.

Creativities:-

  • Absolutely self-driven, constantly finding new ways to solve problems, being able to apply technological prowess to solve real world problems arising from the daily operations of the business.

Vulnerabilities:-

  • Network service availability.
  • Environmental factor (Electricity availability).
  • Software bugs.
  • Reliance on 3rd party vendors.
  • High pace of technological advancement/development.

Independent thought and Judgement:-

  • Free to make decisions but live productions systems undergo change management approval. The same applies to expenditure.

Authorities:-

  • Sign-off on systems designs and documentation.

KPA Quality Standards:-

KPI 1

  • Average implementation time, number of internal projects completed.

KPI 2

  • Ensure service availability is in line with signed SLAs.

KPI 3

  • Eliminating repetitive occurrence of incidents, minimizing response times to new problems.

KPI 4

  • Number of automated processes and systems deployed.

 

 

 

Title of the Position:

Product Specialist: Enterprise IoT Solutions

Equity Requirement:

AA/EE

Location:

West Rand

Salary:

Market Related

Minimum Requirements:

Minimum of 3 year degree / diploma in Commerce (Marketing / Communication / Finance) or Technology Systems related advantageous. Minimum 3 years’ experience in marketing, sales, product management or commercial role. Telecoms industry experience. Experience in business-to-business sales.

Training:-

  • Computer literacy: MS Project, MS Word, MS Access, MS Excel, MS PowerPoint.

Key Responsibilities:

  • To manage a portfolio of IoT solutions through design, development, maintenance, marketing and sales of the offerings. The role also exists to ensure targets are met, financial performance is met, and provide end to end client experience.

Driving Profitable Growth for The Business:-

  • Drive defined revenue targets for IoT solutions, including direct participation in the sales cycle.
  • Manage relevant partnerships for the IoT products and solutions.
  • Measure product and solution profitability and keep rate cards accurate and competitive.
  • Deliver effective training of sales and pre-sales teams according to the year plan.
  • Execute campaigns and launches in conjunction with the marketing team.

Client Experience:-

  • Develop and maintain the appropriate product and solution collateral to support Sales and Partner teams.
  • Keep a consolidated service catalogue up to date for IoT solutions.
  • Ensure the development and delivery of client-relevant IoT solutions.
  • Maintain a high level of technical and commercial product knowledge and expertise in order to be the ‘go-to’ expert on the offerings.
  • Work closely with the customer service teams to ensure appropriate levels of service in implementation and support.

Operational Excellence:-

  • Provide accurate and timely business and performance reporting through the appropriate systems and tools.
  • Ensure that a process is in place for seamless handover between all divisions involved in the end-to-end client experience.
  • Participate where required in the payments process for strategic partners and suppliers.
  • Responsibilities towards product development activities through close engagement with shared services and other functional areas of the business.
  • Support a culture of innovation and knowledge share within the team and across The Business organisation.
  • Act as an ambassador and role model for The Company Enterprise Business by living the brand values and vital behaviours

Ensuring appropriate Governance and Control measures:-

  • Work within agreed alignment with Group EBU products and solutions strategy.
  • Work within agreed Company budget and procurement processes are adhered to.

Creativities (improvement/innovation inherent):-

  • Support aggressive market share programmes.
  • Innovative means to understand and interpret customer innovation.
  • Future focus in terms of new products markets and services to improve market share and returns.
  • Proactive research and speedy communication of results and recommendations to the relevant areas to build a competitive advantage.
  • Recommend innovative solutions to enhance The Company performance.
  • Ensure continuous improvements at system, process and procedure level, in alignment with EBU.
  • Structure and build key customer insight, and communicate this to the business via vertical strategy documents.

 

 

Title of the Position:

Service Consultant

Equity Requirement:

AA/EE

Location:

West Rand

Salary:

Market Related

Minimum Requirements:

Matric plus 3 year Degree / Diploma in Engineering / Telecommunications. Minimum 3 years Customer Service Management. Minimum 5 years in Telecommunication industry, enterprise based and Fixed line OPCO.

Training:

  • ITIL foundation certificate.
  • Network and Product training.
  • CCNA, CCNP, CCSP, CCIE written, JNCIA, JNCIS.
  • Facilitation management.
  • Leadership awareness.

Key Responsibilities:

  • To ensure continuity and quality of service to The Company EBU high net worth customers.

Service availability:-

  • Ensure accurate service inventory throughout the customer lifecycle
  • Customer and service take-on to ensure correct service implementation.
  • Change management pertaining to customer SLA
  • Service business continuity and improvement (both from a customer and core perspective).

Service unavailability:-

  • Ensure escalation management processes and procedures in relation to the internal management structures.
  • Ensure accurate Incident closure (incident reporting and RCAs) within defined SLA requirements.
  • Problem management in identifying root causes for non SLA compliance incidents.

Service improvement:-

  • Accumulate and assess root cause analysis assessments and recommend corrective measures are in place for SLA compliance.
  • Coordination and project management of Service Improvement Plans in line with corrective measures.
  • Escalation management for internal stakeholder in relation to project completion.

Customer maintenance:-

  • Customer name / address changes (bill to, ship to, registered office).
  • Proactive management of customers Mergers & acquisitions in line with Legal regulatory compliance and customer experience.
  • Contact management – RICA / authorised signatories, technical contacts, single points of contact, On-site contacts.
  • Ensure customer engagement agreement and documented for Business continuity purposes.
  • Rica compliance for change in company details.

Service maintenance:-

  • Manage all non-billing impacting changes – technology, configuration changes, additional IP addresses, telephone numbers etc.
  • Manage billing impacting changes – upgrades / downgrades, site moves / migrations, terminations, renewals.

SLA compliance:-

  • Analyse and understand customer agreed SLA.
  • Ensure implementation for mechanism for SLA compliance.
  • Monthly, quarterly SLA compliance reporting (as per customer engagement agreement).
  • Calculate non-compliance penalties, formulate and submit for processing the penalty credit notes (if applicable).
  • Ensure that improvement plan to mitigate SLA penalties and to drive 100% compliance.

Customer experience management:-

  • Document and manage customer experience expectations (email, telephonic, written and face-to-face) engagement requirements.
  • Summarise the specified turnaround times as per the SLA or customer expectation.
  • Implement mechanism to meet and manage customer expectation across the customer life cycle.

Creativities (improvement / innovation inherent):-

  • Taking our customers’ needs and working with development teams to improve old customer facing tools. Adding new features, etc.
  • Working with suppliers to ensure quality of products used in the solution.
  • Constructive criticism of other customer facing departments outputs to raise the overall standard of customer interaction.

 

 

Title of the Position:

Support Engineer: Service Operations

Equity Requirement:

AA/EE

Location:

West Rand

Salary:

Market Related

Minimum Requirements:

3 year degree / diploma Electrical Engineering / B.Tech / B.Eng / BSC (Engineering & IT). At least 3 years experience in a 2G / 3G GSM / Telecoms environment & Computer Systems. Experience in Solaris / Linux & IP networking. Minimum of 3 years’ experience in an area of specialisation; with experience in supervising others. Experience working in a medium organization. Experience working on SO type platforms, Services & Applications (e.g. Voicemail, IVR, SMS, IM, IBS, VTU, Postillion, TSP, WIG, WAP, LBS, PTT, SDP, EMM & MMS). Experience on Portal Environment & Content Management Systems.

Training:

  • Sun Solaris / Unix,
  • Erlang,
  • Java,
  • Linux,
  • Vendor Platform Specific Training,
  • SQL,
  • Project Management

Key Responsibilities:

  • Support & Maintain all Service Operations Services (SO).
  • To detail planning requirements, Implement Integrate & Upgrade existing & new SO systems into the 2G & 3G network.
  • Ensure network efficiency by means of ongoing optimisation & change when required.
  • Ensure that SO Support is an integral part of Network Operations.
  • To Perform the support and Maintenance function on various SO systems and Applications (Both 2G & 3G).
  • To support the SO systems to achieve the Company set Key Performance Indicators (KPI – 99.999% Availability).
  • Assist systems planning to implement changes in all new & existing SO systems.
  • Maintenance, implementation & Acceptance testing of all upgrades and new systems & Applications in the SO.
  • Work with and direct Vendors in supporting and implement changes in the systems.
  • Provide second line support to customer services and the service management centre (SMC) on SO Systems.
  • Document system configuration and changes in system configuration.
  • Treat all systems as mission-critical.
  • Travel to site for support duties, testing, new installations and upgrades.

Supervisory / Leadership / Managerial Complexity: -

  • Manage All own Projects to completion. Must also be sensitive to all service affecting issues & decisions.

Role Complexity:-

  • The SO engineer will work closely with, and take directives from the SO Senior / Specialist Engineer and line manager. Influences other departments or areas within SO Operations & planning from Engineering view point.

Lateral Dimensions:-

  • The SO systems are not always equipped with tools to measure & monitor service delivery which is a requirement for SMC SO 1st Line Support, However SO Support engineers supply & implement tools developed by themselves to over come this hurdle.
  • SO support Engineers are also required to spec the requirements for new systems that will be introduced by Systems planning (Service Delivery).

Creativities:-

  • The SO systems are not always equipped with tools to measure & monitor service delivery which is a requirement for SMC SO 1st Line Support, However SO engineers supply & implement tools developed by themselves and are also expected to be innovative when measuring the impact of corrective work and when investigating the root cause of problems and failures.
  • Ability to compile the necessary reports to detail service activities & incidents in their area.

Vulnerabilities:-

  • Mistakes resulting in outage can potentially affect the availability of service to millions of subscribers.
  • Call-out and network upgrades will require working at night. Transmission, Packet & Switching core networks availability is a requirement.

 

 

 

Title of the Position:

Internal Financial Auditor

Equity Requirement:

AA/EE

Location:

West Rand

Salary:

Market Related

Minimum Requirements:

Matric with 3 year Degree / Diploma in Internal Auditing / Risk Management or related field. Must also posses a Postgraduate Degree in related field. CA, CIA, CISA, CFE, CFP (recently qualified) as well as experience/training with auditing/accounting firm. Minimum of 3 years’ experience in an area of specialisation; with experience in supervising others. Experience working in a medium organization. Telecommunication experience would be advantage. Flexible working hours as well as constant pressure to meet tight deadlines. Laptop and mobile communication tools.

Training:-

  • Systems training
  • Computer training-Microsoft products
  • Project implementation
  • Legislation
  • Audit techniques and report writing
  • Internal Audit Activity Staff Auditor Training program

Key Responsibilities:

  • To provide technical competence, expertise and support to the senior auditor in auditing the goals, performance objectives and impact of a variety of economic, financial and managerial programs in conformance with company policy and IIA guidelines for professional practice.

Input into Operational Planning:-

  • Provide some input into the operational plan (1-2 years) for the Internal Audit Unit.
  • Contribute towards continuous improvement and innovation at process and procedure level.
  • Input into identifying ways to fine tune systems in line with changing work practices.
  • Assist in identifying innovative ways to use minimum resources to achieve maximum outputs.

Operational Implementation:-

  • Assist the Senior Auditor/Audit Manager in conducting audits of a variety of accounting, financial and operating records and procedures.
  • Apply professional accounting and auditing principles in performing audits.
  • Verify reports against source records to determine reliability.
  • Verify detail of recorded transactions.
  • Conduct detailed examination of receipts, disbursement vouchers, payroll records, requisitions, work orders, receiving reports and other accounting and operating documentation.
  • Ensure that all transactions are properly supported by documentation and recorded correctly.
  • Perform research as required to locate and summarise laws and ordinances and review legal summaries to ensure compliance.
  • Draft questionnaires, summarise results, draw conclusions and draft reports concerning the economy and efficiency of operations reviewed.
  • Utilise computer programs in the evaluation of data.
  • Recommend ways to bring programs and operations into compliance with goals and objectives.
  • Prepare work papers, schedules and summaries.
  • Evaluate situations and determine the best methods to reach defined outcomes.
  • Put effective methods and standards in place.
  • Gather information and research to ensure delivery of effective results.
  • Ensure efficient project administration (e.g. file maintenance, cross-referencing, marking and identifying documents, etc.).

Problem Solving:-

  • Develop practical solutions for problems encountered.
  • Assist in identifying and assessing market trends in internal audit processes.
  • Address problems on a case by case basis, ensuring an optimal balance between the response to the situation, the cost of that response, and the core purpose of the organisation.
  • Deal with problem situations that arise timeously and efficiently.
  • Follow clear and linear procedures to diagnose and solve problems that are not always obvious.
  • Sort, accumulate and analyse information about a particular situation or problem to assist with problem solving.
  • Provide information and knowledge as required to resolve problems.
  • Generate different options for the known problem, evaluate possible methods to resolve the problem, and select the most appropriate solution in terms of enhanced effectiveness and efficiency, and reduced cost.
  • Tailor solutions to suit the problem (within defined parameters).
  • Take action to prevent the reoccurrence of problems.
  • Make use of available resources to solve problems encountered during audits.

Process and Procedure Effectiveness:-

  • Ensure that all processes and procedures implemented are aligned to the set operational framework for the Internal Audit Unit.
  • Ensure that workflow continues without interruption.
  • Continually improve existing processes and procedures to enhance effectiveness, efficiency and performance.
  • Input into the establishment of systems and sound practices in order to comply with best practices, legislation or other regulations and guidelines.
  • Seek feedback from stakeholders and continuously seek ways of improving on standards.

Reporting:-

  • Assist in identifying and preparing relevant information and data for reporting purposes.
  • Assist the senior auditor with preparation of reports on audits conducted.

Role Complexity:-

  • Perform ad hoc projects as required.
  • Give professional advice or assist staff on ad hoc requests related to business improvement.

Creativities:-

  • Improve methodologies and tools used by Internal Audit.
  • Build an independent opinion on business needs, opportunities and possibilities to improve processes, technology, quality, etc.
  • Suggests concrete ways to improve productivity, and improve resource utilisation.
  • Strive to automate processes and procedures wherever possible.
  • Apply market research in an optimal way to continually improve processes and procedures.
  • Communicate research results and recommendations to the relevant areas of the business to build a competitive advantage.
  • Recommend creative and innovative solutions to enhance the organisation’s performance.
  • Explore innovative ways to improve internal audit processes.
  • Introduce innovative ways to present results of audits conducted.
  • Provide innovative recommendations to improve business operations and achievement of goals.
  • Establish sound relationships with all stakeholders.
  • Encourage continuous service improvement.
  • Implement cost-saving activities.

Vulnerabilities:-

  • Business expectations vs. the delivery reality
  • Data integrity and incorrect or unreliable information
  • Inefficient business processes will impact negatively on revenue
  • Limited resources
  • Evolution of technology
  • Legislative changes
  • Reliance on the stability and availability of systems
  • Dependant on knowledge of the strategic direction and business plans of the organisation.
  • Dependant on staff providing the required information for the audit process.
  • Dependant on other departments to assist in the audit process.
  • System availability and inefficiencies.

Independent thought and Judgment:-

  • Dissemination of information.
  • Implementation of plans for the Internal Audit Unit.
  • Make recommendations on financial audits conducted.
  • Escalate issues that require management attention.
  • Approach to audits and selection of methodologies.
  • Enhancing processes and procedures for the Internal Audit Unit.

 

 

Title of the Position:

Manager: Internal IT Audit

Equity Requirement:

AA/EE

Location:

West Rand

Salary:

Market Related

Minimum Requirements:

3 year Degree / Diploma in Internal Auditing / Risk Management/Accounting. Postgraduate degree in related field. CA, CIA, CISA, CFE, CFP. Experience / training with auditing/accounting firm. Minimum of 5 years’ experience in an area of specialisation; with experience in supervising/managing others. Experience working in a medium to large organization. Telecommunication experience would be advantage.

Training:

  • Relevant systems, processes and procedures training.
  • Computer training- Microsoft products.
  • Project management.
  • Legislation.
  • Principles and practices of accounting and internal auditing.

Key Responsibilities:

  • To manage, co-ordinate and report on the provision of consulting services on governance and risk identification and to ensure professional systems audit work is carried out effectively. Thus, to ensure that the goals, objectives and impact of a variety of economic, financial and managerial programs are reviewed and are in conformance with company policy and procedures and IIA standards of professional practice.

Operational Planning:-

  • Consider the long term (1-2 years) implications of actions from a broad perspective.
  • Implement and fine-tune methods, processes and systems to enhance effectiveness and meet organisational goals.
  • Identify and analyse causes of uneconomic and inefficient practices and assess potential alternatives to yield better results.
  • Interpret policy and procedures and IIA guidelines in the light of systems audits to be performed.
  • Conduct Preliminary Review of the area being audited.
  • Develop audit program by displaying skill in the use of auditing procedures and control techniques to meet audit objectives.
  • Provide input into Audit Coverage Plan by assisting in determining audit priorities by evaluating and comparing potential business risks.
  • Co-ordinate the audit scope with external auditors when necessary.
  • Provide input into Audit Committee and Exco on the progress of implementation of audit recommendations.
  • Provide input into the annual budget and annual audit plan.

Internal Audit Management:-

  • Perform detailed planning of each audit assignment through acquiring an understanding of corporate policies, procedures and processes and functional business discipline to ensure that audit procedures are appropriate, timely and effective.
  • Lead and direct on-going IT audits in accordance with annual audit plan.
  • Ensure efficient allocation and utilization of resources within the systems internal audit unit.
  • Create a holistic picture of each project to provide context for the findings.
  • Implement procedures as required to perform systems (IT) audits.
  • Take independent responsibility for delivering excellence on each assignment or project.
  • Evaluate methods used and ensure that audits are being conducted in accordance with professional IIA standards.
  • Perform research to locate and summarise laws and ordinances or review legal summaries to determine if the program being evaluated is in compliance.
  • Develop recommendations for bringing programs and operations into compliance with goals and objectives and write up reports to document findings.
  • Present findings and recommendations concerning programs audited to management.
  • Coordinate audit activities with data processing and other departments to secure programming and computer time.
  • Perform control adequacy and effectiveness reviews of business processes.
  • Serve as liaison with management in disciplines related to assigned expertise.
  • Keep current with audit techniques and principles.
  • Manage the activity of team members and TOPP students assigned to assist on specific projects and evaluate their performance.
  • Manage relationships with BRM consultants.
  • Ensure compliance to audit methodology and laid down standards and make recommendations where changes are required.

Consulting:-

  • Provide a consulting service to business on governance and business risk issues.
  • Consult with business clients to improve/re-engineer business processes.
  • Identify opportunities for increasing operational efficiencies and strengthening management controls on management requests, strategic projects, high value tenders and ad hoc assignments.

Project Management:-

  • Drive the implementation, tracking, monitoring and compliance of Projects.
  • Contract management in line with Procurement Policies.
  • Co-ordinate project reporting.
  • Ensure effective implementation of the integrated project management model.
  • Risk management.

Business Analysis:-

  • Perform The Company SA Business Analysis in line with the methodology and guidelines.
  • Determine, document, and review requirements for projects within the scope of the value stream or impacting processes and systems.
  • Design, analyse and document workflow and make appropriate recommendations that will positively impact operational effectiveness.
  • Identify Business Improvement and Optimisation opportunities that will result in improvement of process performance.
  • Ensure that benchmarking is conducted with other companies and organizations within and outside the industry.
  • Construct business cases for initiations proposed by the business.
  • Research and consider best practice, local conditions, trends, as well as competitor activity.

Supervisory / Leadership / Managerial Complexity:

  • Manage challenges arising from prioritization of planned process internal audits & other assigned projects.
  • Recruit, develop and retain people with outstanding skills, qualifications and potential.
  • Define the divisional KPAs and KPIs that will be cascaded down to each area. Evaluate and assess people performance.
  • Understand the need to train and develop staff to be able to use resources optimally and enhance performance.
  • Deploy and redeploy resources to get the work done.
  • Manage Employment Equity and diversity.
  • Build professionalism, loyalty and commitment to the organization.
  • Communicate actively and effectively resolving any potential conflicts that may arise.
  • Display insight into leadership style and how it impacts on performance positively and negatively.
  • Skills transfer to internal auditors to ensure staff development, motivation and business continuity.
  • Conduct the necessary supervision and quality assurance procedures in accordance with The Company SA’s Internal Audit policies, procedures and methodology manuals.

Role Complexity:-

  • Recommend improvements in the Internal Control System in conjunction with process owners across The Company SA.
  • Report to the Audit Committee, CEO, and Head of Business Risk on control weaknesses in The Company SA.
  • Proactive risk management.

Creativities (improvement / innovation inherent):-

  • Introduce innovative ways to conduct audits and present results.
  • Improve methodologies and tools used by Internal Audit.
  • Provide innovative recommendations to minimise business risk and improve the business performance.
  • Apply market research in an optimal way to add as much value as possible to other areas of the business.
  • Conduct proactive research and speedy communication of results and recommendations to the relevant areas to build a competitive advantage.
  • Recommend innovative solutions to enhance The Company SA’s performance.
  • Deploy and redeploy resources in the most effective way.
  • Make continuous improvements at system, process and procedure level.
  • Identify innovative ways to use minimum resources to achieve maximum outputs.
  • Find innovative ways to improve business processes and reduce risk
  • Identify and exploit new opportunities to grow the business further.
  • Encourage continuous service improvement.
  • Proactively seek information on business issues, particularly outside the Internal Audit unit which may impact on the unit.
  • Implement cost-saving activities.
  • Motivate staff through innovative interaction.
  • Build The Company brand.
  • Build future business plans.
Vulnerabilities (control span):-
  • Lack of buy-in on implementation of recommendations by Internal Audit.
  • Dependant on client and staff providing the required information for the audits.
  • System inefficiencies.
  • Limited resources.
  • Evolution of technology.
  • Changes in South African regulatory environment.
  • Changes in legislation including labour relations act.
  • Reliance on the stability and availability of systems.
  • Ineffective support or resistance from key stakeholders.
  • Corporate governance regulating business risk.
  • Staff performance issues.
  • Poor strategy elements.
  • Staff and skills unavailability.
  • Integrity of The Company operational data.
  • Budgetary constraints that impact on the short and long term strategies that are being devised.
  • Prescriptive regulatory environment impacting on solution development.
  • Working across functional silo’s in the organisation.
  • Retention of experienced staff.
  • Limited pool of resources with technical knowledge required.
  • Increasing pace of the business requiring fast turn-around times.

 

 

 

Title of the Position:

TEMPS! TEMPS! TEMPS!

Equity Requirement:

AA/EE

Location:

Various

Salary:

Negotiable

Minimum Requirements:

Calling all temps with 3-4 years corporate experience. Register your CV now for exciting opportunities at blue chip companies. Matric is essential.

Key Responsibilities:

Huge Demand for Secretarial, reception, debtors, creditors, bookkeeping, payroll and customer service.