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Displaying Positions 12 of 12:

Title of the Position:

Senior Manager: Client Services Partnership

Equity Requirement:

AA/EE

Location:

West Rand

Salary:

Market Related

Minimum Requirements:

Matric plus a 4 year Tertiary qualification in Commerce or equivalent. MBA / Masters would be advantageous. Incumbent must have a Manager track record of 5 years or more; with at least 3 years in relevant sector/ industry in a Client Service Leadership role within the ICT industry.

Key Responsibilities:

  • Drive the persistent focus on the Client in the actions the company takes with specific focus on the Partnership Sector.

Driving Profitable Growth for the Organisation:-

  • Lead to ensure that all customer projects are completed within agreed time, cost and quality objectives.
  • Drive client retention through effective service delivery.
  • Ensure and drive delivery against agreed SLA’s.

Focus on Providing Exceptional Client Experience:-

  • Ensure delivery of exceptional client experience through financial integrity, accurate client reporting and billing.
  • Ensure that regular CSAT surveys are conducted to monitor client satisfaction.
  • Ensure by working closely with sales team that a premium service is provided to our clients.
  • Ensure that Real-time tracking of progress on outstanding client incidents happens.
  • Ensure effective and efficient service escalation processes are in place
  • Act as Custodian for customer engagement across the business.

Ensuring a Culture of Operational Excellence:-

  • Drive and ensure accurate and timely business and performance reporting process.
  • Drive and ensure appropriate business predictability across all client projects.
  • Drive and ensure the right client service organisation structure to enable better client experience.
  • Drive and ensure the right client service processes and procedures across the business.
  • Drive and ensure the client-centric tools / systems are kept updated, accurate and accessible to clients through all relevant channels.
  • Drive and continuously develop and recommend client service models to align the business performance.
  • Drive and ensure that a process is in place for seamless handover between all divisions and client service.
  • Effective budget management.

Instilling Appropriate Employee Excellence:-

  • Lead, develop and coach the Client Service team.
  • Act as an ambassador and role model for the organisation’s Enterprise Business by living the brand values and vital behaviours.
  • Lead to ensure that the organisation’s Business Client Service environment is the best place to work.
  • Drive to improve employee engagement through the GCA.
  • Ensure the attraction, development and retention of Client Service and Project Management talent.
  • Build a professional and differentiated Client Service team.
  • Ensure a culture of continuous evaluation and improvement.
  • Drive a culture of high performance, accountability and consequence management.

Ensuring Appropriate Governance and Control Measures:-

  • Ensure team compliance of relevant policies and procedures.
  • Ensure effective SLA strategies are in place to support the business
  • Drive the Implementation of proper controls and processes to minimise revenue leakage.
  • Drive and ensure that proper project controls are in place to manage financial and operational risks across the business.
  • Appropriate implementation of DoA.

Project Management:-

  • Develop and drive the execution of agreed projects.
  • Drive the implementation, tracking, monitoring and compliance of Projects.
  • Contract management in line with Procurement Policies.
  • Co-ordinate project reporting.
  • Ensure effective implementation of the integrated project management model.
  • Risk management.

Business Analysis:-

  • Perform Business Analysis in line with the methodology and guidelines.
  • Identify ways to fine tune policies, processes and systems in line with changing work practices.
  • Determine, document, and review requirements for projects within the scope of the value stream or impacting processes and systems.
  • Design, analyse and document workflow and make appropriate recommendations that will positively impact operational effectiveness.
  • Identify Business Improvement and Optimisation opportunities that will result in improvement of process performance.
  • Ensure that benchmarking is conducted with other companies and organizations within and outside the industry.
  • Construct business cases for initiations proposed by the business.
  • Research and consider best practice, local conditions, trends, as well as competitor activity.
  • Identify and implement innovative ways to use minimum resources to achieve maximum outputs.

Supervisory / Leadership / Managerial Complexity:-

  • Achieve objectives through promoting interaction, cohesion and synergy (teamwork).
  • Recruit, develop and retain people with outstanding skills, qualifications and potential.
  • Define the divisional KPAs and KPIs that will be cascaded down to each department.
  • Performance management and identification of training needs.
  • Accountable for a customer centric culture and shift to legendary service provision.
  • Build talent by identifying and developing new leaders for the respective environment.
  • Employee relations and collaborative teamwork.
  • Manage Employment Equity and diversity.
  • Coaching and guidance of subordinates.
  • Build professionalism, loyalty and commitment to the organization.
  • Communicate actively and effectively.
  • Living the organisation’s Brand – changing and influence employees behaviour.
  • Display an understanding of the strategic nature of effective leadership in the organisation.

Creativities:-

  • Strategy and shift in direction, innovation in terms of segmented approach.
  • Creative and cost effective marketing initiatives to deliver on the business plan.
  • Support aggressive market share programmes.
  • Develop an environment for constant development and growth to keep up to date with best practice and ensure constant improvement.
  • Innovative means to understand and interpret customer innovation.
  • Future focus in terms of new products markets and services to improve market share and returns.
  • Adept management of executive teams and encouraging buy in to the shift in focus and culture.

 

 

Title of the Position:

Senior Manager: Client Services Private

Equity Requirement:

AA/EE

Location:

West Rand

Salary:

Market Related

Minimum Requirements:

Matric plus a 4 year Tertiary qualification in Commerce or equivalent. MBA / Masters would be advantageous. Incumbent must have a Manager track record of 5 years or more; with at least 3 years in relevant sector/ industry in a Client Service Leadership role within the ICT industry.

Key Responsibilities:

  • Drive the persistent focus on the Client in the actions the company takes with specific focus on the Private Sector.

Driving Profitable Growth for the Organisation:-

  • Lead to ensure that all customer projects are completed within agreed time, cost and quality objectives.
  • Drive client retention through effective service delivery.
  • Ensure and drive delivery against agreed SLA’s.

Focus on Providing Exceptional Client Experience:-

  • Ensure delivery of exceptional client experience through financial integrity, accurate client reporting and billing.
  • Ensure that regular CSAT surveys are conducted to monitor client satisfaction.
  • Ensure by working closely with sales team that a premium service is provided to our clients.
  • Ensure that Real-time tracking of progress on outstanding client incidents happens.
  • Ensure effective and efficient service escalation processes are in place
  • Act as Custodian for customer engagement across the business.

Ensuring a cCulture of Operational Excellence:-

  • Drive and ensure accurate and timely business and performance reporting process.
  • Drive and ensure appropriate business predictability across all client projects.
  • Drive and ensure the right client service organisation structure to enable better client experience.
  • Drive and ensure the right client service processes and procedures across the business.
  • Drive and ensure the client-centric tools / systems are kept updated, accurate and accessible to clients through all relevant channels.
  • Drive and continuously develop and recommend client service models to align the business performance.
  • Drive and ensure that a process is in place for seamless handover between all divisions and client service.
  • Effective budget management.

Instilling Appropriate Employee Excellence:-

  • Lead, develop and coach the Client Service team.
  • Act as an ambassador and role model for the organisation’s Enterprise Business by living the brand values and vital behaviours.
  • Lead to ensure that the organisation’s Business Client Service environment is the best place to work.
  • Drive to improve employee engagement through the GCA.
  • Ensure the attraction, development and retention of Client Service and Project Management talent.
  • Build a professional and differentiated Client Service team.
  • Ensure a culture of continuous evaluation and improvement.
  • Drive a culture of high performance, accountability and consequence management.

Ensuring Appropriate Governance and Control Measures:-

  • Ensure team compliance of relevant policies and procedures.
  • Ensure effective SLA strategies are in place to support the business
  • Drive the Implementation of proper controls and processes to minimise revenue leakage.
  • Drive and ensure that proper project controls are in place to manage financial and operational risks across the business.
  • Appropriate implementation of DoA.

Project Management:-

  • Develop and drive the execution of agreed projects.
  • Drive the implementation, tracking, monitoring and compliance of Projects.
  • Contract management in line with Procurement Policies.
  • Co-ordinate project reporting.
  • Ensure effective implementation of the integrated project management model.
  • Risk management.

Business Analysis:-

  • Perform Business Analysis in line with the methodology and guidelines.
  • Identify ways to fine tune policies, processes and systems in line with changing work practices.
  • Determine, document, and review requirements for projects within the scope of the value stream or impacting processes and systems.
  • Design, analyse and document workflow and make appropriate recommendations that will positively impact operational effectiveness.
  • Identify Business Improvement and Optimisation opportunities that will result in improvement of process performance.
  • Ensure that benchmarking is conducted with other companies and organizations within and outside the industry.
  • Construct business cases for initiations proposed by the business.
  • Research and consider best practice, local conditions, trends, as well as competitor activity.
  • Identify and implement innovative ways to use minimum resources to achieve maximum outputs.

Supervisory / Leadership / Managerial Complexity:-

  • Achieve objectives through promoting interaction, cohesion and synergy (teamwork).
  • Recruit, develop and retain people with outstanding skills, qualifications and potential.
  • Define the divisional KPAs and KPIs that will be cascaded down to each department.
  • Performance management and identification of training needs.
  • Accountable for a customer centric culture and shift to legendary service provision.
  • Build talent by identifying and developing new leaders for the respective environment.
  • Employee relations and collaborative teamwork.
  • Manage Employment Equity and diversity.
  • Coaching and guidance of subordinates.
  • Build professionalism, loyalty and commitment to the organization.
  • Communicate actively and effectively.
  • Living the organisation’s Brand – changing and influence employees behaviour.
  • Display an understanding of the strategic nature of effective leadership in the organisation.

Creativities:-

  • Strategy and shift in direction, innovation in terms of segmented approach.
  • Creative and cost effective marketing initiatives to deliver on the business plan.
  • Support aggressive market share programmes.
  • Develop an environment for constant development and growth to keep up to date with best practice and ensure constant improvement.
  • Innovative means to understand and interpret customer innovation.
  • Future focus in terms of new products markets and services to improve market share and returns.
  • Adept management of executive teams and encouraging buy in to the shift in focus and culture.

 

 

Title of the Position:

Senior Manager: Client Services Public

Equity Requirement:

AA/EE

Location:

West Rand

Salary:

Market Related

Minimum Requirements:

Matric plus a 4 year Tertiary qualification in Commerce or equivalent. MBA / Masters would be advantageous. Incumbent must have a Manager track record of 5 years or more; with at least 3 years in relevant sector/ industry in a Client Service Leadership role within the ICT industry.

Key Responsibilities:

  • Drive to ensure the persistent focus on the Client in the actions the company takes with specific focus on the Public Sector.

Driving Profitable Growth for the Organisation:-

  • Lead to ensure that all customer projects are completed within agreed time, cost and quality objectives.
  • Drive client retention through effective service delivery.
  • Ensure and drive delivery against agreed SLA’s.

Focus on Providing Exceptional Client Experience:-

  • Ensure delivery of exceptional client experience through financial integrity, accurate client reporting and billing.
  • Ensure that regular CSAT surveys are conducted to monitor client satisfaction.
  • Ensure by working closely with sales team that a premium service is provided to our clients.
  • Ensure that Real-time tracking of progress on outstanding client incidents happens.
  • Ensure effective and efficient service escalation processes are in place
  • Act as Custodian for customer engagement across the business.

Ensuring a Culture of Operational Excellence:-

  • Drive and ensure accurate and timely business and performance reporting process.
  • Drive and ensure appropriate business predictability across all client projects.
  • Drive and ensure the right client service organisation structure to enable better client experience.
  • Drive and ensure the right client service processes and procedures across the business.
  • Drive and ensure the client-centric tools / systems are kept updated, accurate and accessible to clients through all relevant channels.
  • Drive and continuously develop and recommend client service models to align the business performance.
  • Drive and ensure that a process is in place for seamless handover between all divisions and client service.
  • Effective budget management.

Instilling Appropriate Employee Excellence:-

  • Lead, develop and coach the Client Service team.
  • Act as an ambassador and role model for the organisation’s Enterprise Business by living the brand values and vital behaviours.
  • Lead to ensure that the organisation’s Business Client Service environment is the best place to work.
  • Drive to improve employee engagement through the GCA.
  • Ensure the attraction, development and retention of Client Service and Project Management talent.
  • Build a professional and differentiated Client Service team.
  • Ensure a culture of continuous evaluation and improvement.
  • Drive a culture of high performance, accountability and consequence management.

Ensuring Appropriate Governance and Control Measures:-

  • Ensure team compliance of relevant policies and procedures.
  • Ensure effective SLA strategies are in place to support the business
  • Drive the Implementation of proper controls and processes to minimise revenue leakage.
  • Drive and ensure that proper project controls are in place to manage financial and operational risks across the business.
  • Appropriate implementation of DoA.

Project Management:-

  • Develop and drive the execution of agreed projects.
  • Drive the implementation, tracking, monitoring and compliance of Projects.
  • Contract management in line with Procurement Policies.
  • Co-ordinate project reporting.
  • Ensure effective implementation of the integrated project management model.
  • Risk management.

Business Analysis:-

  • Perform Business Analysis in line with the methodology and guidelines.
  • Identify ways to fine tune policies, processes and systems in line with changing work practices.
  • Determine, document, and review requirements for projects within the scope of the value stream or impacting processes and systems.
  • Design, analyse and document workflow and make appropriate recommendations that will positively impact operational effectiveness.
  • Identify Business Improvement and Optimisation opportunities that will result in improvement of process performance.
  • Ensure that benchmarking is conducted with other companies and organizations within and outside the industry.
  • Construct business cases for initiations proposed by the business.
  • Research and consider best practice, local conditions, trends, as well as competitor activity.
  • Identify and implement innovative ways to use minimum resources to achieve maximum outputs.

Supervisory / Leadership / Managerial Complexity:-

  • Achieve objectives through promoting interaction, cohesion and synergy (teamwork).
  • Recruit, develop and retain people with outstanding skills, qualifications and potential.
  • Define the divisional KPAs and KPIs that will be cascaded down to each department.
  • Performance management and identification of training needs.
  • Accountable for a customer centric culture and shift to legendary service provision.
  • Build talent by identifying and developing new leaders for the respective environment.
  • Employee relations and collaborative teamwork.
  • Manage Employment Equity and diversity.
  • Coaching and guidance of subordinates.
  • Build professionalism, loyalty and commitment to the organization.
  • Communicate actively and effectively.
  • Living the organisation’s Brand – changing and influence employees behaviour.
  • Display an understanding of the strategic nature of effective leadership in the organisation.

Creativities:-

  • Strategy and shift in direction, innovation in terms of segmented approach.
  • Creative and cost effective marketing initiatives to deliver on the business plan.
  • Support aggressive market share programmes.
  • Develop an environment for constant development and growth to keep up to date with best practice and ensure constant improvement.
  • Innovative means to understand and interpret customer innovation.
  • Future focus in terms of new products markets and services to improve market share and returns.
  • Adept management of executive teams and encouraging buy in to the shift in focus and culture.

 

 

Title of the Position:

Senior Manager – Client Services SME

Equity Requirement:

AA/EE

Location:

West Rand

Salary:

Market Related

Minimum Requirements:

4 Year Tertiary qualification in Commerce or equivalent. MBA / Masters advantageous. Manager track record of 5 years or more; with at least 3 years in relevant sector / industry in a Client Service leadership role within the ICT industry.

Key Responsibilities:

  • Drive and ensure the persistent focus on the Client in the actions the company takes with specific focus on the SME Sector.

Driving Profitable Growth for The Company Business:-

  • Lead to ensure that all customer projects are completed within agreed time, cost and quality objectives.
  • Drive client retention through effective service delivery.
  • Ensure and drive delivery against agreed SLA’s.

Focus on providing exceptional Client Experience:-

  • Ensure delivery of exceptional client experience through financial integrity, accurate client reporting and billing.
  • Ensure that regular CSAT surveys are conducted to monitor client satisfaction.
  • Ensure by working closely with sales team that a premium service is provided to our clients.
  • Ensure that Real-time tracking of progress on outstanding client incidents happens.
  • Ensure effective and efficient service escalation processes are in place
  • Act as Custodian for customer engagement across the business.

Ensuring a culture of Operational Excellence:-

  • Drive and ensure accurate and timely business and performance reporting process.
  • Drive and ensure appropriate business predictability across all client projects.
  • Drive and ensure the right client service organisation structure to enable better client experience.
  • Drive and ensure the right client service processes and procedures across the business.
  • Drive and ensure the client-centric tools / systems are kept updated, accurate and accessible to clients through all relevant channels.
  • Drive and continuously develop and recommend client service models to align the business performance.
  • Drive and ensure that a process is in place for seamless handover between all divisions and client service.
  • Effective budget management.

Instilling appropriate Employee Excellence:-

  • Lead, develop and coach the Client Service team.
  • Act as an ambassador and role model for The Company Enterprise Business by living the brand values and vital behaviours.
  • Lead to ensure that The Company Business Client Service environment is the best place to work.
  • Drive to improve employee engagement through the GCA.
  • Ensure the attraction, development and retention of Client Service and Project Management talent.
  • Build a professional and differentiated Client Service team.
  • Ensure a culture of continuous evaluation and improvement.
  • Drive a culture of high performance, accountability and consequence management.

Ensuring appropriate Governance and Control measures:-

  • Ensure team compliance of relevant policies and procedures.
  • Ensure effective SLA strategies are in place to support the business.
  • Drive the Implementation of proper controls and processes to minimise revenue leakage.
  • Drive and ensure that proper project controls are in place to manage financial and operational risks across the business.
  • Appropriate implementation of DoA.

Project Management:-

  • Develop and drive the execution of agreed projects.
  • Drive the implementation, tracking, monitoring and compliance of Projects.
  • Contract management in line with Procurement Policies.
  • Co-ordinate project reporting.
  • Ensure effective implementation of the integrated project management model.
  • Risk management.

Business Analysis:-

  • Perform Business Analysis Company SA Business Analysis in line with the methodology and guidelines.
  • Identify ways to fine tune policies, processes and systems in line with changing work practices.
  • Determine, document, and review requirements for projects within the scope of the value stream or impacting processes and systems.
  • Design, analyse and document workflow and make appropriate recommendations that will positively impact operational effectiveness.
  • Identify Business Improvement and Optimisation opportunities that will result in improvement of process performance.
  • Ensure that benchmarking is conducted with other companies and organizations within and outside the industry.
  • Construct business cases for initiations proposed by the business. Research and consider best practice, local conditions, trends, as well as competitor activity.
  • Identify and implement innovative ways to use minimum resources to achieve maximum outputs.

Supervisory / Leadership / Managerial Complexity:-

  • Achieve objectives through promoting interaction, cohesion and synergy (teamwork).
  • Recruit, develop and retain people with outstanding skills, qualifications and potential.
  • Define the divisional KPAs and KPIs that will be cascaded down to each department.
  • Performance management and identification of training needs.
  • Accountable for a customer centric culture and shift to legendary service provision.
  • Build talent by identifying and developing new leaders for the respective environment.
  • Employee relations and collaborative teamwork.
  • Manage Employment Equity and diversity.
  • Coaching and guidance of subordinates.
  • Build professionalism, loyalty and commitment to the organization.
  • Communicate actively and effectively.
  • Living The Company Brand – changing and influence employees’ behaviour.
  • Display an understanding of the strategic nature of effective leadership in the organisation.

 

 

Title of the Position:

Manager: Managed Networks

Equity Requirement:

AA/EE

Location:

West Rand

Salary:

Market Related

Minimum Requirements:

3 year tertiary qualification in Commerce (Marketing / Communication / Finance) or Technology Systems related. 5 years’ experience in an appropriate marketing, sales, product management or commercial role. Telecoms industry experience. Experience in business-to-business sales.

Key Responsibilities:

  • This role exists to ensure effective management of the Managed Networks portfolio through design, development, maintenance, marketing and sales offerings. This role also exists to ensure that targets and portfolio approach are centred on financial performance, client experience and end-to-end accountability.

Driving Profitable Growth for The Business:-

  • Measure product and solution profitability.
  • Drive achievement of revenue targets for Managed Networks, including direct participation in large deals.
  • Leverage and ensure that product and solution implementation and Group EBU strategies supports development of synergy and scale.
  • Identify and select appropriate partnerships for the Connectivity products and solutions.
  • Launch new solutions and products within 6 months.

Focus on providing exceptional Client Experience:-

  • Ensure the development and delivery of client-relevant Managed Networks.
  • Work closely with the customer service and sales teams to provide client-relevant solutions.
  • Ensure the development of best-in-class products and solutions best-fit to client business requirements (quality, price, availability, reliability).
  • Be a custodian for client engagement across the business.

Ensuring a culture of Operational Excellence:-

  • Ensure processes and procedures are optimised to launch new products and solutions within a 6-month timeframe.
  • Ensure that a process is in place for seamless handover between all divisions and the products and solutions team.
  • Business Analysis:
  • Perform Business Analysis Company SA Business Analysis in line with the methodology and guidelines.
  • Identify ways to fine tune policies, processes and systems in line with changing work practices.
  • Determine, document, and review requirements for projects within the scope of the value stream or impacting processes and systems.
  • Design, analyse and document workflow and make appropriate recommendations that will positively impact operational effectiveness.
  • Identify Business Improvement and Optimisation opportunities that will result in improvement of process performance.
  • Ensure that benchmarking is conducted with other companies and organizations within and outside the industry.
  • Construct business cases for initiations proposed by the business. Research and consider best practice, local conditions, trends, as well as competitor activity.
  • Identify and implement innovative ways to use minimum resources to achieve maximum outputs.
  • Project Management:
  • Develop and drive the execution of agreed projects.
  • Drive the implementation, tracking, monitoring and compliance of Projects.
  • Contract management in line with Procurement Policies.
  • Co-ordinate project reporting.
  • Ensure effective implementation of the integrated project management model.
  • Risk management.

Instilling appropriate Employee Excellence:-

  • Coach and mentor Product Specialists in the Connectivity team.
  • Support a culture of innovation and knowledge share within the team and across the Company Business organisation.
  • Act as an ambassador and role model for The Company Enterprise Business by living the brand values and vital behaviours.

Ensuring appropriate Governance and Control measures:-

  • Ensure alignment with Group EBU products and solutions strategy.
  • Ensure all Company budget and procurement processes are adhered to.

Creativities (improvement/innovation inherent):-

  • Strategy and shift in direction, innovation in terms of segmented approach.
  • Creative and cost effective initiatives to deliver on the business plan
  • Creative means to understand and interpret innovation.
  • Future focus in terms of new products markets and services to improve market share and returns.
  • Apply market research in an optimal way to add as much value as possible to own and other areas of the business.
  • Proactive research and speedy communication of results and recommendations to the relevant areas to build a competitive advantage.
  • Recommend innovative solutions to enhance The Company performance.
  • Ensure continuous improvements at system, process and procedure level, in alignment with EBU.
  • Structure and build key customer insight, and communicate this to the business via vertical strategy documents.

 

 

Title of the Position:

Manager: SME Solutions

Equity Requirement:

AA/EE

Location:

West Rand

Salary:

Market Related

Minimum Requirements:

Matric plus 3 year tertiary qualification in Commerce (Marketing / Communication / Finance) or Technology Systems related. 5 years’ experience in an appropriate marketing, sales, product management or commercial role. Telecoms industry experience. Experience in business-to-business sales.

Key Responsibilities:

Driving Profitable Growth for The Business:-

  • Measure product and solution profitability.
  • Drive achievement of revenue targets for SME solutions, including direct participation in large deals.
  • Leverage and ensure that product and solution implementation and Group EBU strategies supports development of synergy and scale.
  • Identify and select appropriate partnerships for the SME products and solutions.
  • Launch new solutions and products within 6 months.

Focus on providing exceptional Client Experience:-

  • Ensure the development and delivery of client-relevant SME solutions.
  • Work closely with the customer service and sales teams to provide client-relevant solutions.
  • Ensure the development of best-in-class products and solutions best-fit to client business requirements (quality, price, availability, reliability).
  • Be a custodian for client engagement across the business.

Ensuring a culture of Operational Excellence:-

  • Ensure processes and procedures are optimised to launch new products and solutions within a 6-month timeframe.
  • Ensure that a process is in place for seamless handover between all divisions and the products and solutions team.
  • Business Analysis:
  • Perform Business Analysis Company SA Business Analysis in line with the methodology and guidelines.
  • Identify ways to fine tune policies, processes and systems in line with changing work practices.
  • Determine, document, and review requirements for projects within the scope of the value stream or impacting processes and systems.
  • Design, analyse and document workflow and make appropriate recommendations that will positively impact operational effectiveness.
  • Identify Business Improvement and Optimisation opportunities that will result in improvement of process performance.
  • Ensure that benchmarking is conducted with other companies and organizations within and outside the industry.
  • Construct business cases for initiations proposed by the business. Research and consider best practice, local conditions, trends, as well as competitor activity.
  • Identify and implement innovative ways to use minimum resources to achieve maximum outputs.
  • Project Management:
  • Develop and drive the execution of agreed projects.
  • Drive the implementation, tracking, monitoring and compliance of Projects.
  • Contract management in line with Procurement Policies
  • Co-ordinate project reporting.
  • Ensure effective implementation of the integrated project management model.
  • Risk management.

Instilling appropriate Employee Excellence:-

  • Coach and mentor Product Specialists in the SME team.
  • Support a culture of innovation and knowledge share within the team and across The Business organisation.
  • Act as an ambassador and role model for The Company Enterprise Business by living the brand values and vital behaviours.

Ensuring appropriate Governance and Control measures:-

  • Ensure alignment with Group EBU products and solutions strategy.
  • Ensure all The Company budget and procurement processes are adhered to.

Creativities (improvement/innovation inherent):-

  • Strategy and shift in direction, innovation in terms of segmented approach.
  • Support aggressive market share programs.
  • Innovative means to understand and interpret customer innovation.
  • Future focus in terms of new products markets and services to improve market share and returns.
  • Apply market research in an optimal way to add as much value as possible to own and other areas of the business.
  • Proactive research and speedy communication of results and recommendations to the relevant areas to build a competitive advantage.
  • Recommend innovative solutions to enhance The Company performance.
  • Ensure continuous improvements at system, process and procedure level, in alignment with EBU.
  • Structure and build key customer insight, and communicate this to the business via vertical strategy documents.

 

Title of the Position:

Senior Medical Officer / Regional Physician: ECHO Trial

Equity Requirement:

AA/EE

Location:

Hillbrow

Salary:

Market Related

Background:

ECHO is a multi-center, open-label, randomised clinical trial that aims to compare HIV incidence and contraceptive benefits in women using Depot Medroxyprogesterone Acetate (DMPA), levonorgestrel (LNG) Implants and copper intrauterine devices (IUDs). The trial will commence in Quarter 3 of 2015, and aims to enrol 7800 women across 12 trial sites in South Africa (SA), Kenya, Zambia and Swaziland. Nine of these 12 sites will be in SA (in Durban, Ladysmith, Pietermaritzburg, Johannesburg, Klerksdorp and Cape Town, and) with a total projected in-country enrollment of 5673 participants (~400-800 per site).

Core purpose of the Job:

We are seeking a Regional Physician / Senior Medical Officer who is an innovative thinker, with strong leadership qualities to lead development and implementation of efficient technical strategies within the ECHO trial. To participate in the formulation of the technical strategy in line with the study, organisational objectives and to oversee the technical and training support direction relating to all SA ECHO sites.

Attributes:

  • Good verbal and written communication skills.
  • Good interpersonal relationships.
  • Strong work ethic – good time management, self-management.
  • Presentations skills.
  • Clinical research.

Knowledge:

  • FCOG (SA) or Gynaecologist / reproductive health specialist.
  • Working in family planning in multiple African countries.
  • Good Clinical Practice and Human Subjects Protection certification.

Minimum Requirements:

MBBCh degree or equivalent. Must be Registered to the Health Professions Council of South Africa (HPCSA). Minimum of 5 year’s experience (3 year’s post community service). Experienced, practicing medical officer (MD) with extensive and recent hands-on experience and expertise in supervision and provision of study contraceptive methods (specifically IUDs and Jadelle implants). Extensive experience in IUD and implant training, and ability to support training of providers in the Southern Africa region in provision of various contraceptive methods. Where additional training is needed, this will be provided*

Key Responsibilities:

  • Assist in the development of training materials for the contraceptive methods used in ECHO.
  • Assist in the design, finalization and bi-annual review and update of the contraceptive training manual for ECHO.
  • Assist in the review of site specific standard operating procedures related to clinical and contraceptive management of participants in ECHO.
  • Provide theoretical and practical education and training to site master trainers and clinicians from each of the participating trial sites on administration of Depo Provera, insertion and removal of Copper IUDs and Jadelle implants.
  • Conduct proficiency assessments of contraceptive providers (i.e., clinicians and nurses) at all ECHO trial sites on a semi-annual basis.
  • Provide refresher training on Copper IUD and Jadelle implant technique to sites within southern Africa, as needed on inclusion of new investigators / contraceptive providers.
  • Work closely with ECHO East African collaborators to ensure standardization of practice across all ECHO sites.
  • Assist in the development of contraceptive tools for sites to use during implementation of ECHO.
  • Provide ongoing support for the provision of all contraceptives to trial participants through ECHO trial clinics within the East and Southern Africa region.
  • Provide instruction and guidance regarding care and case management assessment for all contraceptive related issues/questions raised by sites.
  • Be available to study clinicians / investigators on email and telephone for discussion of urgent matters related to contraceptive management issues and adverse event (AE) or serious adverse event (SAE) Management.
  • Respond to site contraceptive questions on a daily basis within a pre-defined timeline.
  • Communicate with the ECHO Contraceptive Committee Co-chairs on a daily to weekly basis to discuss contraceptive issues as they arise.
  • Attend weekly / biweekly teleconference calls of the ECHO Contraceptive / Safety Committee and Protocol Implementation Committee.
  • Liaise with University of Washington safety monitor on adverse event and SAE reporting.
  • Travel within southern Africa, as needed, for retraining of study teams.
  • Participate as a contributing member of other ECHO committees and calls, as needed.
  • Take lead in designing and executing a process to document quality of contraceptive counseling across all the sites in both the East and Southern African ECHO sites. Provide timely feedback to the Contraceptive / Safety Committee on contraceptive counseling process evaluations.
  • Provide post training supervision in collaboration with site team and oversee documentation of these findings.
  • Participate in regularly scheduled ECHO site contraceptive monitoring visits as needed.
  • Initiate, maintain and strengthen referral systems nationally via direct interaction with local service providers.
  • Assist in the establishment of Memorandums of Understanding (MOUs) as required by the ECHO study protocol/s with local service providers for management of participants where scope falls beyond the capacity of ECHO sites.

 

Title of the Position:

Production Pharmacist

Equity Requirement:

Open to Race - preferably Male

Location:

Midrand

Salary:

Market Related

Core Job Purpose

Supervision of Manufacture and Packaging of Pharmaceutical / Veterinary Products and Forensic duties.

Minimum Requirements:

Matric essential. Relevant qualification within the industry. Require at least 2 years manufacturing experience in solids and liquids (solids is a must).

Key Responsibilities:

Planning:

  • Ensure familiarity with daily with daily production plan to:
  • Sequence of products to be manufactured/ packaged.
  • Set up times.
  • Run time.
  • Proposed start and finish time.
  • Attend daily planning meeting and /or feedback daily to Planning.
  • Inform Team Leader, production technicians / process controller of change.

Manufacture:

  • Supervise and counter check weighing of raw materials for pharmaceutical and veterinary products
  • Supervise manufacture of all products in his section of manufacturing dept. ensuring that procedures are adhered to and that the addition of raw materials to product mixes is endorsed.
  • Reconcile batch sheets and monitor yields, efficiencies and utilization, always striving for higher standards, reporting deviations and suggesting plans of action for improvements.

Packaging:

  • Packaging Run – Before Start Up:
  • Ensure that online packaging board reflects accurately the information required re the product online i.e Product, Batch No, Order No, Quantity, Quantity/Hour, Hours/batch and that the daily packaging chart accurately reflects the times achieved.
  • Ensure that when the technician is called to set up the line that all the required signatures on the Packaging Order for component approval have been obtained. (Pharmacist, Team Leader).
  • During Run:
  • Ensure that the packaging components for the next product online are available in the Packaging preparation area and that cartons / labels where applicable have been batched overprinted.
  • Ensure that the team leader is carrying out the online checks as per the procedure.
  • Carry out checks and sign the control chart.
  • Assist Team Leader to find technical assistance if problems occur.
  • Report unscheduled long delays (over 15 minutes) to Packaging Manager as they occur.
  • After:
  • Complete the reconciliation of the Packaging Order accurately – date/time and sign (no scratching out, no tippex).
  • Give completed P.O to Material coordinator.
  • Ensure components for next Product are brought to line after clean up.
  • Furnish a written run profile for each Packaging Order, time Materials, waste, delays and rework.
  • Signing Powers:
  • Sign for lab / carton batch overprint samples.
  • Sign for correctness of Packaging Material.
  • Sign Packaging Reconciliation.
  • Sign for Documentation alteration.

General:

  • Ensure up to date transaction on computer system regarding all aspects of the manufacture.
  • Ensure adherence to GMP principles, MCC and Corporate requirements.
  • Conduct a monthly departmental GMP inspection.
  • Initiate action on observed or potential infringements.
  • Ensure adherence to cleaning and validation procedures and the maintaining of equipment log books.
  • Control timeous checking / calibration of all equipment requiring such control and the maintaining of record.
  • Shall be responsible for the safety of employees in the department, giving active backing to the company’s Health, Safety and Environmental policy.

More Specifically:

  • Fully acquainting employees with the company’s health, safety and environmental policies.
  • Securing compliance with safety and environmental guidelines and procedure.
  • Conducting off self audits as a follow up to hazardous occurrences, environmental impacts, and unsafe acts / conditions and taking preventative measures.
  • Attending health and safety as well as environmental meetings on a regular basis and having regard for health, safety and environmental as a topic, when dealing with operational issues.
  • That individual levels of safety performance be regarded as an important factor when evaluating an employee’s overall performance.
  • Testing and evaluating of working clothes, protective clothing, equipment and means of protection.
  • Assist in updating all procedures pertaining to manufacturing and packaging.
  • Maintain an attendance register and monitor all leave and time keeping and take corrective action if necessary.
  • Assist in updating all procedures pertaining to manufacturing.
  • Maintain an attendance register and monitor all leave and time keeping and take corrective action if necessary.
  • Train and motivate new and existing employees. This includes appraisals, development and discipline.
  • Conduct a monthly departmental meeting.
  • Maintain a good relationship with all other departments and divisions.
  • Assist with Schedule 6 receipts/order when required.
  • Assist in trouble shooting/problem solving.
  • Assist in compiling of monthly reports.
  • Maintain security in manufacturing area by restricting access to certain areas and temper sealing products.
  • Communicate with Manager on a daily basis.
  • Perform any other reasonable task as requested from time to time.

 

 

Title of the Position:

Temp Enterprise Architect – 12 Months Fixed Term Contract

Equity Requirement:

AA/EE

Location:

Bruma

Salary:

Market Related

Core Job Purpose:

Responsible for the overall design, development, installation and test of the components for the infrastructure, development, execution and operations technical architectures (e.g. system software, hardware, LAN, WAN, printing and interface architectures). The Technical Architect has an end-to-end view and is responsible for the overall technical architecture.

Minimum Requirements:

A Bachelors degree in IT or Engineering. Masters qualification an advantage. 5 - 7 years in an Architectural role. Understanding of IT and the application thereof for business benefit is a must.

Key Responsibilities:

  • Lead the creation or evolution of the enterprise architecture capability.
  • Evangelize the EA concept across IT and the business.
  • Technical architecture & standards development, standards assurance, standards adoption, publication and implementation.
  • Policy definition, adoption and implementation and legislation compliance / assurance.
  • Take the lead in the architectural governance process.
  • Research and benchmarking against leading practice.
  • Compiling business plans and road maps for the various disciplines in ICT.
  • Communicate all aspects of EA effectively.
  • Satisfy and support the short to long term business requirements and objectives.
  • Improve internal capability by coaching and developing the internal staff members.
  • Manage staff in accordance with policies and procedures defined by legislation and policies with the organization.

 

Title of the Position:

Temp Application Architect – 12 Months Fixed Term Contract

Equity Requirement:

AA/EE

Location:

Bruma

Salary:

Market Related

Core Job Purpose:

Responsible for the overall design, development, installation and test of the business application inventory of interfaces and the services oriented architecture, also the governance of Applications across the organization.

Minimum Requirements:

Tertiary Degree / Diploma in IT or Engineering. Recent security certification required. 5 - 7 years in a Technical role.

Key Responsibilities:

  • Participate in the architectural governance process.
  • Be accountable for the governance aspects related to the Security within The Company to ensure the standards are maintained by the organization.
  • Be responsible for the policies related to ICT Security with The Company.
  • Ensure that the architecture meets the minimum performance and availability requirements and is in line with the overall ICT strategy of the company.
  • Manage the dependencies between the various areas of the business and ensure that the various architecture components are aligned.
  • Compile work plans and resource requirements for the Security streams.
  • Develop the overall Security approach.
  • Compile the application and interface standards for the development environment.
  • Ensure that the business requirements are understood and confirm / sign off the business requirements.
  • Manage the relevant tool selection process.
  • Ensure that the architecture meets the minimum performance and availability requirements.

 

Title of the Position:

Temp Security Architect – 12 Months Fixed Term Contract

Equity Requirement:

AA/EE

Location:

Bruma

Salary:

Market Related

Core Job Purpose:

Responsible for the overall design, development, installation and test of the security components of The Company IT infrastructure, also the governance of ICT Security across the organization.

Minimum Requirements:

Tertiary Degree / Diploma in IT or Engineering. Recent security certification required. 5-7 years in Technical role.

Key Responsibilities:

  • Participate in the architectural governance process.
  • Be accountable for the governance aspects related to the Security within The Company to ensure the standards are maintained by the organization.
  • Be responsible for the policies related to ICT Security with The Company.
  • Ensure that the architecture meets the minimum performance and availability requirements and is in line with the overall ICT strategy of The Company.
  • Manage the dependencies between the various areas of the business and ensure that the various architecture components are aligned.
  • Compile work plans and resource requirements for the Security streams.
  • Develop the overall Security approach.
  • Compile the application and interface standards for the development environment.
  • Ensure that the business requirements are understood and confirm / sign off the business requirements.
  • Manage the relevant tool selection process.
  • Ensure that the architecture meets the minimum performance and availability requirements.

 

Title of the Position:

TEMPS! TEMPS! TEMPS!

Equity Requirement:

AA/EE

Location:

Various

Salary:

Negotiable

Minimum Requirements:

Calling all temps with 3-4 years corporate experience. Register your CV now for exciting opportunities at blue chip companies. Matric is essential.

Key Responsibilities:

Huge Demand for Secretarial, reception, debtors, creditors, bookkeeping, payroll and customer service.