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Title of the Position:

Chief Information Officer

Equity Requirement:

AA/EE

Location:

OR Tambo International Airport

Salary:

Market Related

Minimum Requirements:

Matric. Bachelor's degree in Computer Science, Business Administration or a related field or equivalent experience. Master's Degree will advantageous.

Project Management. 5 years management and strategic experience in this field. Minimum of 3 years of experience with increasing responsibilities for management and support of information systems and information technology, direct management of a major IT operation is preferred. Experience in aviation will be an added advantage. Experience in PFMA.

  • The ideal candidate will also have:
    • Familiarity with desktop, notebook and server computer hardware.
    • Familiarity with local and wide area network design, implementation and operation.
    • Familiarity with operating systems such as Windows and UNIX.
  • Proven Skills in:
    • Negotiating with vendors, contractors, and others.
    • Budget preparation and monitoring.
    • Planning and organizing.
    • Management and leadership.
    • Communication.
  • Demonstrate Abilities to:
    • Relate to all levels of the user community.
    • Be a team player that motivates and educates other team members.
    • Plan, implement and support systems in a complex health care environment.
    • Set and manage priorities.
    • Comprehend complex, technical subjects.
    • Translate technical language to lay audiences.
    • Link and apply complex technologies to business strategies.

Key Responsibilities:

  • The Chief Information Officer (CIO) is responsible for the technology strategy and how it meshes with and supports the business requirements and objectives.
  • Strategy & Planning.
  • Implementation & Deployment.
  • Operational Management.
  • Budget and Contracts.
  • System Administration and Reporting.
  • Training.
  • Supervision of staff.
  • Change management and quality.
  • Management of IT infrastructure.
  • Project Management.

 

 

Title of the Position:

Temp Costing Analyst - 3 Months

Equity Requirement:

AA/EE

Location:

Bruma

Salary:

Market Related

Minimum Requirements:

B. Comm with Accounting / Cost Accounting Major. 5 to 6 years’ experience with direct exposure to all aspects of finance.

Key Responsibilities:
  • Reporting to the Management Accountant.
  • Costing of activities and processes.
  • Process analysis – primary and secondary.
  • Value analysis of processes.
  • Ensure change business processes are integrated into the ABC model.
  • Ensure that the assumptions used in tariff structure reflect revenue earned in ABC results – NNB.
  • Preparing general ledger cost centers / departmental structure and resource drivers.
  • Preparing and balance cost imports.
  • Correct allocation of new accounts / departments.
  • Preparing activity structures, volumetric data and cost drivers for various views.
  • Import required data to the costing model.
  • Run costing model.
  • Balance and test the costing model.
  • Prepare monthly costing reports.
  • Customer profitability.
  • Channel profitability.
  • Product / Service profitability.
  • Site visits to verify allocation or misallocation of assets per site when required.
  • Investigation of ABC codes application per site.
  • Annual costing of the small aerodromes – cost efficiencies.
  • Attend contract negotiations.

 

 

Title of the Position:

Manager : Client Retention and Churn Management

Equity Requirement:

AA/EE

Location:

West Rand

Salary:

Market Related

Minimum Requirements:

Completed 3 year degree / diploma. Postgraduate qualification advantageous, e.g. B Comm Honours, PGDM, MBA. Min 5 years technical experience, including 2 years in a management role. At least 5 years’ experience in leading ICT service provider focused in the Client Retention environment. Minimum 4 years marketing experience with stakeholder management experience. Minimum of 5 years’ experience in an area of specialisation; with experience in supervising/managing others. At least 3 years of leadership experience in similar positions, in fast-moving technology intensive industries. A strong background in analysing market segment specific trends, translating in into operational plans and managing execution.

Training:-

  • Products and Solutions.
  • Systems training.
  • Computer training
  • Telecommunications markets training.
  • Project management.
  • Presentation skills.
  • Communication and Negotiation skills.
  • Marketing processes.
  • Market research.

Key Responsibilities:

  • To give input into and oversee enablement activities pertaining to systemic and technical enablement of the Marketing components including CRM, Campaign Management, Loyalty, Segmentation, Marketing Analytics, Market Resource Management, Product and Solutions etc.
  • To implement and manage customer retention & development strategies, policies and objectives across all client segments and with the overall aim of reducing churn, increasing loyalty and tenure and maximising client lifetime value and improving ROI, through innovative offerings and ongoing, targeted client communications throughout their lifecycle and life stages including the tactical implementation thereof.

Strategic Input:-

  • Give input into and implement the long-term strategy for the Client Management, retention and Enablement function and ensure compliance of all activities undertaken in the unit to the strategy;
  • Products and Solutions.
  • Systems training.
  • Computer training.
  • Telecommunications markets training.
  • Project management.
  • Presentation skills.
  • Communication and Negotiation skills.
  • Marketing processes.
  • Market research.
  • Give input towards long-term forecasts and predictions (2-5 years);
  • Input into reviewing organisational activities and assist in recommending corrective actions if necessary.
  • Analyse trends and highlight areas of the business that may be developed further to increase client retention.
  • Give input into strategy for Marketing Enablement in alignment with overall Business strategy.
  • Design, implement and manage The Company Client Development & Retention / CRM strategy, policies and objectives including driving proactive marketing initiatives aimed at saving at risk clients and bringing back former clients.

Operational Planning:-

  • Responsible for management of systems / tool improvement strategy and roadmap aligned with The Company SA, The Company Business and Marketing objectives and strategy;
  • Translate strategies into operational implementation plans, and drive the execution thereof;
  • Consider future consequences of actions on the viability of the business in the long term;
  • Consider the impact of solutions on other areas of the business, as well as the interdependency of units;
  • Optimize system pertaining to Enablement activities including campaign management, loyalty etc.
  • Plan and lead tool implementation projects as well as manage relationship with 3rd party service providers when applicable;

Regular updates on project status:-

  • Prepare and present Client Retention& Development proposals across segments together with Segment Marketing Managers, Sales Managers and Products and Solutions Managers.
  • Drive best practice, continuous improvement and innovation at process and procedure level within the Retention & Development portfolio.
  • Construct, implement / fine-tune methods, processes / systems to enhance effectiveness / meet organisational goals.
  • Consider local conditions, as well as competitor activity to create competitive advantage.
  • Identify and exploit new opportunities to grow the business further.
  • Manage resources (people, finances and products), taking local conditions into consideration.
  • Define requirements and guidelines for the Client Retention & Development / CRM portfolio in alignment with The Company SA, The Company Business segment value propositions, handset portfolio and SAC / SRC policies and guidelines.
  • Ensure communication and awareness of Client Retention & Development/CRM strategies and objectives both internally and externally through a comprehensive, segmented, communication and contact strategy aligned to client life stage.
  • Work closely with the business analytics team to develop sophisticated retention reporting capabilities.
  • Report regularly on the results and impact of retention campaigns and initiatives.
  • Develop tools and models to evaluate client propensity to churn.
  • Deliver material reduction in churn.
  • Consider market conditions, as well as competitor activity to create competitive advantage.
  • Manage campaign execution process for Customer Client Development and Retention specific campaigns.

System and process design and enhancement:-

  • Assess current processes, policies and policies and identify gaps and improvement opportunities;
  • Design the end-to-end processes, policies and systems for the value stream to enable continuous improvement and optimisation, following The Company and guidelines;
  • Liaise with Marketing areas to ensure thorough business knowledge and the design and implementation of the improvement initiatives at the most detailed level;
  • Proactively obtain value-adding information, analyse trends and patterns and provide field experience and feedback across The Company Business, Marketing, Network Group and IS to contribute towards value proposition, systems, processes and policies development and enhancement within the respective domain;
  • Initiate change where appropriate to systems and processes to continually improve all aspects of service delivery;
  • Put contingency plans in place to enhance the service delivery when applicable;
  • Develop thorough knowledge of all policies processes and systems.

Budget Management:-

  • Forecast, plan, develop and review budget for the area that provides The Company with return on investment, and seek GM approval thereof;
  • Manage and optimise the budget, ensuring all expenditure is in line with the agreed budgets;
  • Monitor costs and determine initiatives to optimize resources.
  • Ensure cost effectiveness by maximising cost / benefit ratios;
  • Identify areas where money is lost and seek ways to reduce expenditure;
  • Base annual budgets on the identification of trends and patterns within the current operations and extrapolate these over the next planning cycle, taking any known changes in new products or services into consideration.
  • Report on results and impact, monthly, quarterly, half yearly and annually - including periodic activity, budget compliance and feedback reports; monitoring trends and extracting insights and devise action plans.
  • Management of interventions related to achieving budgeted customer numbers.

Project Management:-

  • Develop and drive the execution of agreed projects.
  • Drive the implementation, tracking, monitoring and compliance of Projects.
  • Contract management in line with Procurement Policies.
  • Co-ordinate project reporting.
  • Ensure effective implementation of the integrated project management model.
  • Risk management.

Business Analysis:-

  • Perform Business Analysis in line with the methodology and guidelines.
  • Identify ways to fine tune policies, processes and systems in line with changing work practices.
  • Determine, document, and review requirements for projects within the scope of the value stream or impacting processes and systems.
  • Design, analyse and document workflow and make appropriate recommendations that will positively impact operational effectiveness.
  • Identify Business Improvement and Optimisation opportunities that will result in improvement of process performance.
  • Ensure that benchmarking is conducted with other companies and organizations within and outside the industry.
  • Construct business cases for initiations proposed by the business. Research and consider best practice, local conditions, trends, as well as competitor activity.
  • Identify and implement innovative ways to use minimum resources to achieve maximum outputs.

Supervisory / Leadership / Managerial Complexity:-

  • Deploy and redeploy resources to get the work done.
  • Build and enforce a client centric approach.
  • Employee relations and collaborative teamwork.
  • Build professionalism, loyalty and commitment to the organisation.
  • Communicate actively and effectively resolving any potential conflicts that may arise.
  • Display insight into leadership style and how it impacts on performance positively and negatively.
  • Have the self insight and flexibility to adapt to different situations.
  • Manage boundaries that separate units in order to optimise workflow.
  • Living The Company Brand – changing and influence employees’ behaviour.

 

Title of the Position:

Manager : Stakeholder Engagement

Equity Requirement:

AA/EE

Location:

West Rand

Salary:

Market Related

Minimum Requirements:

Completed 3 year degree / diploma. Postgraduate qualification advantageous, e.g. B Comm Honours, PGDM, MBA. Min 5 years technical experience, including 2 years in a management role. At least 5 years’ experience in leading ICT service provider focused in the Public Sector and Stakeholder management. Minimum 4 years marketing experience with stakeholder management experience. Minimum of 5 years’ experience in an area of specialisation; with experience in supervising/managing others. At least 3 years of leadership experience in similar positions, in fast-moving technology intensive industries. A strong background in analysing market segment specific trends, translating in into operational plans and managing execution.

Training:-

  • Products and Services.
  • Systems training.
  • Computer training.
  • Telecommunications markets training.
  • Project management.
  • Presentation skills.
  • Communication and Negotiation skills.
  • Marketing processes.
  • Market research.

Key Responsibilities:

  • This role exists to ensure development and implementation of stakeholder engagement strategy for The Business. To identify stakeholder issues and act appropriately to address issues. Contribute to the overall development and maintenance of The Business' reputation by identifying and aligning existing Government and SOE Socio economic programmes and ensure compliance to relevant statutory and legislative requirements.

Develop and maintain valuable stakeholder relationships:-

  • Develop and maintain valuable stakeholder relationships - measure by providing content and updates for various management reports e.g. the quarterly Company Group Corporate Reputation Report.
  • Align service delivery to changing needs of the Enterprise Marketing.
  • Understand stakeholder needs and develop and fine-tune systems accordingly.
  • Ensure stakeholder needs and requirements are satisfied through appropriate systems, processes and procedures.
  • Put contingency plans in place to prevent delays and enhance the stakeholder experience.
  • Initiate change to continually improve all aspects of service delivery
  • Drive continuous improvement as an important element of service delivery to stakeholders.

Strategic input:-

  • Ensure access and equity principles are considered and included in relevant strategies and programmes.
  • Coordinate stakeholder engagement and contact through the implementation of a stakeholder engagement and contact management system.
  • Manage stakeholder forums, meetings and special events.
  • Develop Skills, Partner and Enterprise programmes in line with BBBEE and transformation strategy.
  • Develop and execute Supplier Performance Management (SPM) matrix and targets for new and existing contracts Execution: Execute programmes for existing and new contract. Tailor programmes according to clients’ contractual obligations.
  • Input into reviewing organisational activities and assist in recommending corrective actions if necessary.

Budget Management:-

  • Forecast, plan, develop and review budget for the Stakeholder Management Segment that provides The Company with return on investment, and seek OPCO approval thereof.
  • Propose new budgets for Growth Sectors and seek EXCO approval for CAPEX requirements.
  • Manage and optimise stakeholder management Communication and Media budget, ensuring all expenditure is in line with the agreed budgets.
  • Monitor costs and determine initiatives to optimize resources.
  • Ensure cost effectiveness by maximising cost/benefit ratios.
  • Base annual budgets on the identification of trends and patterns within the current operations and extrapolate these over the next planning cycle, taking any known changes in new products or services into consideration.
  • Report on performance of Stakeholder Management initiatives, including profitability, results, budget compliance and feedback.
  • Planning and approval of budget including the management of Government and SOE Socio economic programmes.
  • Report on financials for the Public Sector Segment to OPCO.
  • Identify areas where spend can be optimized and seek ways to reduce expenditure.

Stakeholders projects and Project Management:-

  • Assist business units to effectively consult and engage stakeholders on relevant projects - no of projects assisted and results.
  • Develop and drive the execution of agreed stakeholder projects.
  • Drive the implementation, tracking, monitoring and compliance of Stakeholder Projects.
  • Contract management in line with Procurement Policies.
  • Co-ordinate project reporting.
  • Ensure effective implementation of the integrated project management model.
  • Risk management.

Business Analysis:-

  • Perform Business Analysis of The Business Public Sector market in line with the methodology and guidelines.
  • Identify ways to fine tune policies, processes and systems in line with changing work practices.
  • Determine, document, and review requirements for projects within the scope of the value stream or impacting processes and systems.
  • Design, analyse and document workflow and make appropriate recommendations that will positively impact operational effectiveness.
  • Identify Business Improvement and Optimisation opportunities that will result in improvement of process performance.
  • Ensure that benchmarking is conducted with other companies and organisations within and outside the industry.
  • Construct business cases for initiations proposed by the business.
  • Research and consider best practice, local conditions, trends, as well as competitor activity.
  • Identify and implement innovative ways to use minimum resources to achieve maximum outputs.

Reporting:-

  • Identify and prepare relevant information and data for reporting purposes.
  • Make assessments of and draw solutions from qualitative data. Make logical deductions and draw conclusions that can be motivated.

Supervisory / Leadership / Managerial Complexity:

  • Deploy and redeploy resources to get the work done.
  • Build and enforce a client centric approach.
  • Employee relations and collaborative teamwork.
  • Build professionalism, loyalty and commitment to the organisation.
  • Communicate actively and effectively resolving any potential conflicts that may arise.
  • Display insight into leadership style and how it impacts on performance positively and negatively.
  • Have the self insight and flexibility to adapt to different situations.
  • Manage boundaries that separate units in order to optimise workflow.
  • Living The Company Brand – changing and influence employees’ behaviour.

Creativities (improvement/innovation inherent) Indicates:-

  • Apply market research in an optimal way to add as much value as possible to other areas of the business.
  • Proactive research and speedy communication of results and recommendations to the relevant areas to build a competitive advantage.
  • Recommend innovative solutions to enhance The Business’ performance.
  • Deploying and redeploying resources in the most effective way.
  • Make continuous improvements at system, process and procedure level.
  • Explore innovative ways to increase demand in the segment.
  • Establish sound relationships with other business areas and segments.
  • Identify innovative ways to use minimum resources to achieve maximum outputs.
  • Identify and exploit new opportunities to grow the business further.
  • Encourage continuous service improvement.
  • Proactively seek information on business issues, particularly outside the Business Segments unit which may impact on the unit.
  • Implement cost-saving activities.

 

Title of the Position:

Senior Manager: Enterprise Mobile Solutions

Equity Requirement:

AA/EE

Location:

West Rand

Salary:

Market Related

Minimum Requirements:

Minimum of 4 year tertiary qualification / Masters advantageous. 4 year tertiary qualification in Commerce (Financial / Marketing / Communication) or related MBA / Masters Advantageous. Manager track record of 5 years or more; with at least 3 years in relevant sector/ industry Worked across diverse cultures and geographies advantageous. Senior Management experience incorporating. 5 to 8 years relevant industry experience. Leadership experience. Financial experience – product opex and capex.

Training:-

  • Financial management.
  • Product management.
  • Product training.

Key Responsibilities:

  • To build an integrated capability to develop, sell, evolve and effectively deliver high quality Mobile services (Mobile, Voice, Data, Machine to Machine, and WASP) to the enterprise market, centred on financial performance and client experience.
  • This role exists to ensure the profitable management of a portfolio of enterprise-focused Mobile solutions. Ultimately success is measured in sustainable profitability.
  • This will be achieved through leading and managing a team of resources who will have accountability for the end-to-end performance of their set of solutions, with the focus on commercial return on investment.
  • All elements contributing to the success of a product portfolio are included in the ambit of accountability, from innovation and new product development, to sales and client engagement, to operations and billing performance and accuracy.

Strategic Input:-

  • Develop product strategy, portfolio and roadmap for Mobile products
  • Market Sell, Serve, Enable & Govern interaction to ensure expertise in product acceptance, competitiveness, and gaps.
  • To develop and manage products for mobile and ISP markets, including customisation and special solutions.
  • Understand the market segments, and the unique requirements. Develop their specific requirements, work closely with technology and IS Dept. in order to get product shelf ready to be sold by direct sales and indirect sales.
  • Vendor and Partner Relationship management many clients requirements will dictate customisation or special solution combinations, of product offerings, rather than actual development. It will be necessary to understand the product complexity in the most cost-effective way to achieve this.
  • Define Go-to-market strategy focusing on innovation and revenue streams, working hand in hand with product managers of group ICT PMs.
  • Coordinate with the different areas of the company for the procurement, implementation and monitoring services, especially with technical areas.
  • Identify strategic partners for delivery of new products and services that can be implemented in the Opco.
  • Define the partner and vendor ecosystem for ICT solutions.
  • Input into reviewing organisational activities and assist in recommending corrective actions if necessary.
  • Ensure that Segment Managers contribute segment specific input to the Product & Services roadmap to ensure the segments needs are represented and competitive threats within the segment are also addressed, both in content and schedule.
  • Assist with implementation of brand development strategy.
  • Assess, analyse and report on competitive activity and strategy.
  • Lead organisational thinking on marketing and consumer market development.
  • Lead organisational investment decisions for sustainable growth in the Enterprises Segment.
  • Consider local conditions, as well as competitor activity to create competitive advantage.
  • Consider the long term (1-2 years) implications of actions on the viability of the business from a broader perspective.
  • Define alongside segment or verticals, define and assess industry needs and trends, market demand and user requests and requirements to produce converged solutions that meet Enterprise customer experience as per YelloPrint or customer journeys.
  • Provide leadership to the product team in the definition and analysis of user business requirements, and ensure the development high-quality product prototypes and documentation that fully illustrate solutions planned for development.

Operational Planning and Management:-

  • To manage value propositions, offers, tariffs and products including, Mobile Voice, Mobile Data, Machine to Machine, and WASP (Wireless Applications Service Provider) amongst others.
  • Manage complete product lifecycle for Mobile products from feasibility assessment and new product development to subsequent product evolution and enhancement.
  • Accountable the profitability of products and solutions, including withdrawal of obsolete products.
  • Identify new product opportunities and match to market opportunities.
  • Ensure market acceptance of planned products and feature enhancements through product overviews with internal and user communities.
  • Produce documentation of service: marketing manuals, annexes to contracts (Service Description, Manual of Operations, Pricing, Terms of Service), training documentation and business presentations.
  • Monitor regulatory requirements and its impact on day-to-day product management.
  • Maintain portfolios based on technology.
  • Contributes ideas and concepts through the “innovation Teams” but is responsible for the actual development.
  • Manages the Product Design, Product Development and Product Management phases within for the Corporate:
  • Product Design phase – concept document, value proposition, business justification and prioritised development plan.
  • Product Development phase - Project plan, marketable product developed.
  • Product Management phase – Successful launch, Business case attachment, Performance tracking of the product.
  • Interact with the segments from a marketing perspective and understand marketing requirements. In order to do this it will be necessary to maintain relationships with technology and IS Department.
  • End to end product development and solutions, including testing of products and solutions, making product shelf ready for Indirect Channel and direct channel sales.
  • Customisation of products and special solutions as required for Direct Channel and Indirect Channel clients.
  • Ensure appropriate and competitive pricing.
  • Manage the relationships between all parties to ensure speed to market. Identify improvements in the process of delivery and introduce change to facilitate the time from identification to implementation.
  • Constitutes and facilitates cross-functional teams.

Customer Satisfaction:-

  • Build and maintain solid relationships with all stakeholders
  • Adopt a proactive approach to prevent problems from arising in the future.
  • Align service delivery to changing needs and ensure effective customer and stakeholder management.
  • Drive continuous improvement as an important element of service delivery.
  • Ensure customer needs and requirements are satisfied through appropriate systems / processes / procedures being in place and ensuring that they deliver on customer specific strategies.
  • Identify trends / patterns pertaining to customer requests and needs and filter this information through to the business to continually improve all aspects of service delivery.
  • Initiate change to continually improve all aspects of service delivery.
  • Manage, monitor and control customer-related system efficiencies, and the measurement thereof.
  • Oversee the establishment of SLA’s with customers, and manage the output. Report on delivery and sustainability.
  • Ensure client satisfaction through the customisation of products and special solutions, including partnering with other vendor's in order to supply the appropriate solution.
  • Maintaining excellent relationships with external vendors and partners.

Reporting:-

  • Report on results for the area to the business and to key stakeholders, including the product and services performance the measurement thereof and the impact of poor service on revenues and customer churn.
  • Report periodically on activities, budget compliance and other aspects of the business as appropriate.

Budget Management:-

  • Forecast, plan, develop and review operational budgets for the department, ensuring that it provides The Company with return on investment, and seek approval thereof.
  • Manage the achievement of revenue targets from all portfolios within the cluster.
  • Manage, communicate, co-ordinate and consolidate budgets and monitor actual spend against agreed parameters.
  • Base annual budgets on the identification of trends and patterns within the current operations and extrapolate these over the next planning cycle, taking any known changes in new products or services into consideration.
  • Identify areas where money is lost and seek ways to reduce expenditure.
  • Identify opportunities to generate additional revenue.
  • Monitor costs and determine initiatives to optimize resources.
  • Ensure cost effectiveness by maximising cost / benefit ratios.

Governance:-

  • Give input and comply at all times with The Business, The Company SA, and The Company Group policies and procedures.
  • To ensure that all strategies and activities do not fall foul of regulatory, competition law and corporate governance requirements in operating jurisdictions.
  • To ensure that products, services, and infrastructure meet quality and regulatory standards at all times.
  • To ensure that all necessary regulatory reporting / compliance requirements are in place at all times.

Project Management:-

  • Develop and drive the execution of agreed projects.
  • Drive the implementation, tracking, monitoring and compliance of Projects.
  • Contract management in line with Procurement Policies.
  • Co-ordinate project reporting.
  • Ensure effective implementation of the integrated project management model.
  • Risk management.

Business Analysis:-

  • Perform Business Analysis Company SA Business Analysis in line with the methodology and guidelines.
  • Identify ways to fine tune policies, processes and systems in line with changing work practices.
  • Determine, document, and review requirements for projects within the scope of the value stream or impacting processes and systems.
  • Design, analyse and document workflow and make appropriate recommendations that will positively impact operational effectiveness.
  • Identify Business Improvement and Optimisation opportunities that will result in improvement of process performance.
  • Ensure that benchmarking is conducted with other companies and organizations within and outside the industry.
  • Construct business cases for initiations proposed by the business. Research and consider best practice, local conditions, trends, as well as competitor activity.
  • Identify and implement innovative ways to use minimum resources to achieve maximum outputs.

Supervisory / Leadership / Managerial Tasks:-

  • Recruit, develop and retain people with outstanding skills, qualifications and potential.
  • Define the divisional KPAs and KPIs that will be cascaded down to each area.
  • Performance management and identification of training needs.
  • Drive a culture that embraces and lives The Company brand values, and ensures compliance across the business Accountable for a customer centric culture and shift to legendary service provision.
  • Build talent by identifying and developing new leaders for the respective environment.
  • Employee relations and collaborative teamwork.
  • Manage Employment Equity and diversity.
  • Coaching and guidance of subordinates.
  • Build professionalism, loyalty and commitment to the organization.
  • Communicate actively and effectively resolving any potential conflicts that may arise.
  • Manage and coordinate the activities of the product specialist team
  • Integrate various activities of the BU.
  • Manage contributions and expectations of external service providers and stakeholders.
  • Display insight into leadership style and how it impacts on performance positively and negatively.
  • Ensure communication and fundamental understanding of strategy elements to all affected teams.
  • Ensure on-going liaison with other areas of the business.
  • Clarify roles for different levels of managers and operations, matching the level of expertise and results required and agreeing performance standards.
  • Review staff performance management, evaluating, assessing and tracking performance to ensure that objectives and targets are achieved.
  • Ensure that the apartment complies with The Company SA’s performance management policy for consistency across the EBU as well as compliance to staff turnover issues.
  • Manage and motivate team performance.
  • Recruit, develop and retain people with outstanding skills, qualifications and potential.
  • Understand the need to train and develop staff to be able to use resources optimally and enhance performance.
  • Deploy and redeploy resources to get the work done.
  • Build and enforce a customer centric approach.
  • Build employee relations and collaborative teamwork.
  • Build professionalism, loyalty and commitment to the organization.
  • Display insight into leadership style and how it impacts on performance positively and negatively.
  • Have the self-insight and flexibility to adapt to different situations.
  • Live The Company Brand – change and influence employees’ behaviour.

Creativities (improvement/innovation inherent) Indicates:-

  • Innovative thinking conceptualising product developments, new products, innovative solutions from EBU.
  • Proactive communication regarding new products and strategy elements.
  • Apply market research in an optimal way to add as much value as possible to own and other areas of the business.
  • Proactive research and speedy communication of results and recommendations to the relevant areas to build a competitive advantage.
  • Recommend innovative solutions to enhance The Company performance.
  • Ensure continuous improvements at system, process and procedure level, in alignment with EBU.
  • Identify innovative ways to use minimum resources to achieve maximum outputs.
  • Proactively seek information on business issues, particularly outside the EBUs Development unit which may impact on the unit
  • Implement cost-saving activities.
  • Streamline the department in accordance to The Company strategy, economic conditions and market pressures in order to optimise revenue.
  • Network extensively and establish sound relationships with all stakeholders including external service providers.
  • Proactively encourage and maintain executive relationships
  • Build brand credibility.
  • Structure and build product related key customer insight, and communicate this to the business via vertical strategy documents.

 

Title of the Position:

Senior Programme Manager

Equity Requirement:

AA/EE

Location:

West Rand

Salary:

Market Related

Minimum Requirements:

Fluent in English and language of country preferable. 3 year Degree / Diploma in Commerce with project management diploma or programme. Minimum of 5 years’ experience in an area of specialisation; with experience in supervising / managing others. Experience working in a medium to large organization. 5 years in the IT industry, 5 years of project management experience. Proven track record of successfully managing project teams and ascribing to PM methodology. A strong background in project management with in-depth technical understanding.

Training:

  • The Company Products and Services.
  • Systems training.
  • Computer training (MS Project, Microsoft Office; Windows).
  • Network training.
  • Project management.
  • WAN and LAN technologies.
  • Customer Service.

Key Responsibilities:

Operational Planning:-

  • Develop and manage the execution of a new Specialized projects methodology catering for specific business requirements.
  • Careful consultation with Assurance, Fulfilment and Technology on all levels to ascertain and document specific requirements.
  • Consider what projects need to happen and are involved to enable the successful delivery of a highly competitive network infrastructure.
  • Setting up meaningful communication channels dictated by the target audience.
  • Identify areas where value can be added / exploited further, areas where value is being destroyed and areas where value is latent, and act accordingly into the specific affected area.
  • Analyze Project management trends (includes analyzing competitor movements) and highlight areas of the business that may be developed further.

Specialized Projects:-

  • Ensure that all projects logged by Assurance, Fulfilment and Technology are implemented and driven at the appropriate level.
  • Manage all stakeholders to ensure that requirements as communicated by the business are met.
  • Manage project environment to ensure on time, efficient and first time delivery.
  • Manage the controls and mechanisms within the project environment to ensure overall quality and project governance is being adhered to.
  • Provide a broad framework to ensure resources are obtained, used and coordinated in a way that allows the company to achieve its goals.
  • Oversee management of external and internal parties involved in the project delivery.
  • Oversee interface with all teams who are stakeholders or potential stakeholders on projects.
  • Consider and develop a new project environment with appropriate foresight into systems and tools – automated process.
  • Compile weekly report and monthly dashboard to management detailing status of specialized projects, all roadblocks and mitigation of risks.
  • Work closely with other internal teams in order to ensure that communication channels are in place to communicate successes and risks.
  • Manage improvements on project delivery to ensure efficiencies are in place.
  • Develop and integrate new means with established systems / practices and terminates those which no longer support the strategy and mission.
  • Keep updated on network and infrastructure forecasts to make informed decisions and maintain a long term view.

Customer relationships:-

  • All internal customer relationships are maintained to ensure progressive, working broader project teams.
  • Understanding the employment of different approaches in line with the different teams.

Management Accounting :-

  • Ensure project delivery processes to minimize cost to business.
  • Ensure heightened focus on revenue impacting projects and relevant prioritization.

Managerial / Supervisory / Leadership Complexity: (direct):-

  • Coaching, mentoring and guidance of project managers within the project organization.
  • Build professionalism, loyalty and commitment to the organization.
  • Communicate actively and effectively resolving any potential conflicts that may arise.
  • Living the Company Brand.

Role complexity: (discretionary):-

  • Interface closely with other team members in order to assist in delivery of their roles and of the project team’s.
  • Understand the broader company and use this insight to make informed decisions.

Creativities: (improvement/innovation inherent):-

  • Look to improve the service delivery of the business wider than own role.
  • Explore innovative ways to improve on Network Specialized Project delivery and methodologies.
  • Assist in changing the culture to service excellence.
  • Establish sound relationships with all internal customers.
  • Drive change initiatives leading to increasing efficiency and effectiveness of project delivery.
  • Strong internal customer-centric approach.
  • Identify key improvement projects and monitor execution.
  • Constantly looking for ways to improve the project process.
  • High level insight into project team and key driving forces that influence the team and the business.

 

Title of the Position:

Implementation Engineer – Client Services

Equity Requirement:

AA/EE

Location:

West Rand

Salary:

Market Related

Minimum Requirements:

Matric, a minimum of 3 year Degree/Diploma in Technology Systems (Telecommunication Management / Information Technology) or related.

CCIP/CCNP working towards CCIE certification and Juniper JNCIA M-Series Certification would be advantageous. Minimum 5 years ISP experience in a similar role, as well as 5 years CISCO or JUNIPER experience and 3 years customer facing experience. VOIP and Security experience is advantageous.Incumbent will be working flexible hours, call out and overtime (constant pressure to meet extremely tight deadlines). Must have a valid driver’s licence and own transport as well as a valid passport and flexibility to travel locally and internationally.

Training:-

  • Cisco Network configuration and problem solving
  • Juniper Network configuration and problem solving Network technologies and platforms
  • WAN and LAN technologies
  • Linux/Unix
  • Client Service – methodologies and techniques
  • SLAs

Product and Systems Training:-

  • CCNA , CCNP , CCSP , CCIE written , JNCIA , JNCIS
  • VOIP
  • Facilitation management
  • Leadership awareness

Key Responsibilities:

  • This role exists to effectively implement all customer solutions and provide high level technical support to the organisation’s Business Clients, post implementation.

Implementation Engineering:-

  • Provide assistance to clients and staff (on-site if required) with hardware installations during and after hours.
  • Provide effective incident and/or task management and resolution through updating, logging or escalate incidents and /or faults in Remedy and other systems if required.
  • Deal with problem situations and project work timeously and efficiently, displaying effective time management and time allocation according to project deadline and incident severity.
  • Provide post sales support and maintenance of client networks if required.
  • Translate and implement customer business requirements into a technical solution.
  • Ensure effective resolutions of escalated complex problems and escalate to high level support if required.
  • Maintain high standards of quality during incident resolution and customer implementation.
  • Ensure all client documentation is created/updated post implementation phase.
  • Execute projects according to project schedules.
  • Prepare co-locations space in the organisation’s data centres and assist customers with installation of equipment if required.
  • Provide onsite hosting support if required.
  • Technical Vetting of customer designs.

Customer Relations:-

  • Build and maintain solid relationships with client to assist with client retention and identify up-sell opportunities.
  • Carry out effective and timeous deployment of the organisation’s Business Solutions products, ensuring that customer solutions are delivered timeously, within company policy, that SLA terms are adhered to and that the customer is satisfied.
  • Update client on all escalated calls on a regular basis.
  • Understand customer needs and provide input into the development / fine-tuning of solutions accordingly.
  • Contribute towards initiating change to continually improve all aspects of service delivery.
  • Ensure all customer queries are attended to and resolved within agreed SLA’s.
  • Adopt a proactive approach to prevent problems from arising in the future.
  • Ensure all queries are attended to and resolved within agreed SLA’s.
  • Ensure that client specifications are met and that the client is satisfied with the end service.
  • Provide advice on the best approach to reach the best results.
  • Own customer experience performance, manage it and put in place corrective measures if needed.

Service Enhancement:-

  • Put feedback systems in place to improve and adapt services to changing demands.
  • Recommend changes to services based on the analysis of the trends and patterns identified in the real-time operational performance data.
  • Get first-hand client information and use it for improvements in customer services and support.

Supervisory / Leadership / Managerial:-

  • Mentor and enable others, assisting with coaching and problem solving where required.
  • Communicate actively and effectively to ensure that no potential conflicts arise.
  • Develop supportive relationships and encourage a team spirit.
  • Maintain a customer-centric approach.
  • Keep abreast of developments in technology in order to integrate and accommodate customer requirements.
  • Apply industry best practices to meet client needs.
  • Knowledge sharing (complex customer solution and products).

Creativities:-

  • Participation in product development.
  • Follow clear and linear procedures to diagnose and solve problems that are not always obvious.
  • Suggests concrete ways to improve productivity, and improve resource utilization.
  • Establish sound relationships with all stakeholders.
  • Recommend and implement cost-saving activities where possible.
  • Evaluate situations and determine the best methods to reach defined outcomes.
  • Keep abreast of developments in technology in order to integrate and accommodate customer requirements. Apply industry best practices to meet client needs.

 

Title of the Position:

Manager: Credit Collections

Equity Requirement:

AA/EE

Location:

West Rand

Salary:

Market Related

Minimum Requirements:

Matric, a minimum of 3 year Degree/Diploma in Financial Management / Accounting / Internal Auditing or related. Minimum 5 years full function credit management experience, as well as 4 years leadership experience in large team in similar environment. At least 2 years in the Telecomms /ICT industry with sound knowledge in Credit Management principals. Minimum 3 years’ experience producing reports/presenting and credit analysis.Incumbent will be working standard hours, but will be attending functions after hours. There will be flexible hours driven by deadlines. Must have a valid driver’s licence and own transport as well as a valid passport and flexibility to travel locally and internationally.

Training:-

  • Facilitation management
  • Leadership awareness

Key Responsibilities:

  • To manage debt management process for corporate customers, (National; Key Accounts; Government accounts; Corporate Consumers) and to achieve organizational collection targets for the organisation’s business.
  • To lead and manage the Credit Collections team for the organisation’s to achieve operational excellence through financial performance and through reducing financial risk.

Financial Performance:-

  • Manage the Accounts Receivable sub-ledger and Collections of the organisation’s and maintain 45 collection days.
  • Reconcile the Accounts Receivable sub Ledger against the TB by the 7th of each month.
  • Review Client Ageing reports and provide for any doubtful debts and minimize risk of non-collections.
  • Support the team to meet monthly set targets for collections.
  • Review provision for credit notes on a monthly basis.
  • Review provision for bad debts on a monthly basis.
  • Keep a record of all clients that default on payments and advise the Head of Finance.
  • Implement sourcing of collections agency in order to manage the risk of non-collections.
  • Manage the company collections process to ensure that company funds are received when they are due.
  • Review collection reports to determine the status of collections and the amounts of outstanding balances.
  • Identify areas where money is lost and seek ways to increase revenue.
  • Ensure accurate and complete provisions are made for Doubtful Debts and Bad Debts and the reconciliations thereof.

Operational Excellence:-

  • Optimise Operating systems design to achieve effectiveness and efficiency.
  • Formulate credit management policies, procedures and processes.
  • Define and implement collection plan and routines.
  • Manage and effectively resolve all customer billing queries timeously.
  • Manage Credit Risk Management information for the unit.
  • Manage the levels of credit notes related to debtors book.
  • Development policy for customer segmentation and appropriate credit management solutions for managing these segments.
  • Translate targets and strategies into operational plans, ensuring alignment of these to business strategy, driving the execution thereof and taking corrective actions where necessary.
  • Drive best practice, continuous improvement and innovation within the department.
  • Consider the long term (1-2 years) implications of actions, controls and processes on the viability of the business from a broad perspective, including the impact on other areas of the business and the interdependency of departments.
  • Resolve internal and external queries that are escalated to this level.
  • Liaise with internal and external auditors to resolve audit points by ensuring that they are dealt with effectively and timeously.
  • Define and initiate ad hoc Shared Services related projects, providing business plans, support and input as required.
  • Fulfil a specialist role for ad hoc projects where required, giving specialist input, identifying areas of risk and non-compliance and making recommendations as appropriate.
  • Manage resources (people. finances, products) taking local conditions into consideration.

Risk Management:-

  • Manage working capital within required parameters and Operating budgets.
  • Provide a framework / fine-tune systems to ensure the effective collection of outstanding funds in accordance with the terms stipulated in the relevant commercial agreements.
  • Ensure that all financial reporting is in line with King Committee guidelines and other regulatory requirements.
  • Ensure that Enterprise Business Unit (EBU) observes GAAP and local corporate governance guidelines with regard to financial governance.
  • Engage and influence to ensure alignment of key stakeholders, namely: Direct & Indirect Sales, Enterprise Operations, Technology and Product Heads.
  • Drive a continuous process of risk segmentation, by breaking the portfolio down into granular segments to understand customer behaviour.
  • Evaluation customer/product profitability.
  • Define policies and procedures for collection based on the interpretation of business rules.
  • Evaluate all new products and services to analyse changes to and impact on the billing system and accounting systems.
  • Define billing solutions/alternatives to Enterprise Product Department with regards to products or services where the requirements are not met by the current systems. Design these solutions from the billing perspective liaising with Technology, IS and Marketing. Authorize the solutions to be implemented.
  • Assist in the integration of new product development within the revenue assurance framework.
  • Manage Bad debt and provisions within acceptable targets.
  • Establish relationships to optimise collections activities.
  • Manage debtors days within company targets.

Information Sharing and Reporting:-

  • Report collections targets against actuals on a monthly basis with an execution plan of how to maintain the 45 days collection days.
  • Reconciliation of Accounts Receivable to Trial balance and monthly movement.
  • Report accordingly on the performance of the department and outstanding contentious audit issues.
  • Ensure that all financial reporting complies with sound corporate governance principles.
  • Recommend additional information that may be included in monthly and quarterly reports.
  • Consolidate key information and translate this into meaningful intelligence for submission to the EBU Executive.
  • Review and provide input to EBU policies & procedures, making recommendations as necessary.
  • Prepare ad hoc reports on request.
  • Keep abreast of technical updates relating to statutory and Telecoms / ICT industry issues and ensure compliance.
  • Give input and comply with the organisation’s policies and procedures.

Customer Satisfaction (internal and external):-

  • Understand customer needs and develop and fine-tune systems accordingly.
  • Ensure customer needs and requirements are satisfied through appropriate systems / processes / procedures.
  • Put contingency plans in place to prevent delays and enhance the customer experience.
  • Adopt a proactive approach to prevent problems from arising in the future.
  • Drive continuous improvement as an important element of service delivery.
  • Identify trends / patterns pertaining to customer requests and needs to continually improve all aspects of service delivery.
  • Ensure effective external stakeholder relationship management in order to advance EBU interests.
  • Create a culture of strategic excellence. Encourages others to think in the longer-term, developing a strategic vision and seeking opportunities for future growth and development.
  • Keep abreast of trends in internal price transfers models, VAT and tax legislation.

Quality Management and Improvement:-

  • Ensure compliance to rules and procedures for optimal financial management.
  • Input into the establishment of systems and sound practices in order to comply with best practices, legislation or other regulations/ guidelines.
  • Establish and maintain quality standards that will enhance the customer experience and cost efficiency.
  • Work consistently according to standard operating procedures.
  • Understand the quality standards of the job and the reason for these standards, and communicate these reasons to others.
  • Understand and communicate the consequences of not maintaining quality focus.
  • Identify processes and procedures where the quality of work may be improved.
  • Seek feedback from clients/ stakeholders and continuously seek ways of improving on quality and customer service standards.
  • Ensure all operational plans are implemented within agreed deadlines.

Managed Audits:-

  • Responsible for auditing processes and documentation preparations, by maintaining a daily system of recording and administration.

Project Management:-

  • Develop and drive the execution of agreed projects.
  • Drive the implementation, tracking, monitoring and compliance of Projects.
  • Contract management in line with Procurement Policies.
  • Co-ordinate project reporting.
  • Ensure effective implementation of the integrated project management model.
  • Risk management.

Business Analysis:-

  • Perform Business Analysis in line with the organisation’s methodology and guidelines.
  • Identify ways to fine tune policies, processes and systems in line with changing work practices.
  • Determine, document, and review requirements for projects within the scope of the value stream or impacting processes and systems.
  • Design, analyse and document workflow and make appropriate recommendations that will positively impact operational effectiveness.
  • Identify Business Improvement and Optimisation opportunities that will result in improvement of process performance.
  • Ensure that benchmarking is conducted with other companies and organizations within and outside the industry.
  • Construct business cases for initiations proposed by the business. Research and consider best practice, local conditions, trends, as well as competitor activity.
  • Identify and implement innovative ways to use minimum resources to achieve maximum outputs.

Supervisory / Leadership / Managerial Tasks:-

  • Training and coaching staff.
  • Promote teamwork and spirit.
  • Recruitment.
  • Performance management.

Role Dependencies:-

  • Resolving in bound customer credit management queries.
  • Ad hoc project involvement.

Creativities:-

  • Continuously improving efficiency of debt collection processes and policies to meet targets.
  • Ongoing root cause analysis and policy and process revision.

Authorities:-

  • Financial and other decision making authorities, e.g. engaging contracts with suppliers.
  • Authorisation of credit notes.
  • Suspension and activations within delegation.

KPA Quality Standards/ Measures:-

  • Meet CSI targets.
  • Collections Management meet DSO’s 35 Days.
  • Meet Monthly Billing plus 20 % Arrears minimum.
  • Ensure 30 % Reduction on previous year’s provisions.
  • Meet Target of 3% of total billing.
  • On time and accurate reporting of Credit Collection.
  • Meet target for collections and minimise bad debt.

 

Title of the Position:

Project Lead: Solution

Equity Requirement:

AA/EE

Location:

West Rand

Salary:

Market Related

Minimum Requirements:

Matric. 3 year Degree or 3 year Diploma coupled with Project Management (coupled with Engineering or aTechnical qualification (CCNA, etc) would be an advantage) Min 3 years IP and network related experience , which includes routing protocols , such as BGP , ISIS , incorporating”. Minimum 3 years experience in Project management including management of a team or virtual team of engineers. Experience in working within Enterprise arena, as a provider. Experience in working with Cisco technologies and products. Experiencing in working with juniper technologies. Implementation WAN connectivity projects.

Training:

  • The Company products and services
  • Systems training
  • Project management training
  • Customer service training

Key Responsibilities:

  • To effectively and efficiently manage projects of customer order and implementation process from order receipt through to order close and handover. Strong emphasis on the delivery of superior levels of customer service. To ensure that implementation costs are minimised and that revenues are realised.

Installation implementation:-

  • Validation of order details with customers (Project Scope).
  • Efficient ordering and implementation of services according to a pre-defined scope.
  • Accurate issuing of Purchase Requisitions for equipment compared against the customer contract (Procurement).
  • Implementation of all customer projects completed according to a specific product installation methodology.
  • Vendor management and coordination regarding all external services required for a specific product.
  • Hardware Management and delivery coordination.
  • Risk and issue management.
  • Efficient order close out to ensure soonest possible realisation of revenue.
  • Facilitate smooth handover to support environment.
  • Solution handover from Projects to Support.
  • Participate in various ad hoc internal / OPCO (within The Company Group) related projects.
  • End to end third party vendor management from order placement to actual service delivery.
  • Reporting on third party vendors pertaining to the project lead’s specific project dashboard.

Customer Relations:-

  • Exceptional customer service levels to assist in the retention of customers.
  • Ensure that all stakeholders are kept up to date on order progress.
  • Facilitation of customer and/or vendor workshops and meetings.
  • Provide post implementation support to customers and escalate appropriately when necessary.
  • Professional interaction with engineering team members.

Information sharing and reporting:-

  • Provide accurate and timeous internal project reporting.
  • Ensure correct billing of the implemented solution sent to Finance.
  • Effective escalations to relevant internal and external stakeholders (sales person, line manager, etc).
  • Effective communication with internal teams (Communications Management).

Project Planning:-

  • Provide project management input to pre-sales processes with regards to customer requests for RFP / RFQ.
  • Management of project costs.
  • Project documentation to be maintained (Project Execution).
  • Manage end to end testing process prior to Project signoff.
  • Facilitate accurate customer signoff of projects.

Creativities (improvement/innovation inherent):-

  • Look to improve the service delivery of the business wider than own role
  • Assist in creating The Company as employer of choice.
  • Explore innovative ways to improve the cessation &installation processes and the subsequent customer experience.
  • Assist in changing the culture to service excellence.
  • Establish sound relationships with customers and service providers.
  • Drive change initiatives leading to increasing efficiency and effectiveness of customer services.
  • Contribute to a sound integration amongst ISP team members to ensure delivery of innovative and customised solutions.
  • Strong customer-centric approach.
  • Keep abreast of developments in technology in order to identify opportunities for improvement and optimization.

 

Title of the Position:

TEMPS! TEMPS! TEMPS!

Equity Requirement:

AA/EE

Location:

Various

Salary:

Negotiable

Minimum Requirements:

Calling all temps with 3-4 years corporate experience. Register your CV now for exciting opportunities at blue chip companies. Matric is essential.

Key Responsibilities:

Huge Demand for Secretarial, reception, debtors, creditors, bookkeeping, payroll and customer service.